11:30 a.m. - 12:15 p.m.
Libraries of all kinds—public, academic, special and government—are being asked to demonstrate their value. While we all agree that demonstrating the impact of our outcomes is crucial to our success (and even our survival), many of us are working in libraries that do not have the skill set to tackle impact studies. Our speakers look at crunching your own numbers to demonstrate impact, including learning how to build your own impact models using common key performance indicators (KPIs). They discuss how to use the data you are already collecting to measure impact, and how developing new data collection tactics will help you define and differentiate your value.
