Conference Program

Generation Next: Preparing for New Technologies

Computers in Libraries 2020 offers a multifaceted program designed to meet the needs of librarians, community and information managers, systems professionals, e-resources managers, researchers, webmasters and web managers, content curators, digital strategists, and information specialists. The focus of the conference is on emerging and leading-edge technology that allows us to engage with and bring strategic value to our user communities. It provides the latest information and practices for you to make informed choices for your community - whether it is an academic, corporate, nonprofit, public or school library community.

 

Monday, Mar 30

Workshops

 

W1. Searchers Academy: Building Smarter Next- Generation Searchers

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 4:00 p.m.

Now that our smartphones can not only search the web for us but also predict the fastest route to work, how do info pros set themselves apart from anyone with access to Google? This full-day workshop looks at what is innovative, creative, and digitally transforming in advanced web search, research, and analysis. Searchers Academy allows you to interact with a series of industry experts who share their ideas and expertise in the field of research on the web and in social media. There’s always something new to be learned from these leading-edge info pros. Participants should have basic experience with web searching, but even searchers with an extensive searching background will come away with a new attitude and new resources and tools for more effective and strategic searching. Expect to have your assumptions challenged about effective search techniques, strategies, and approaches. Academy topics include the following:

  • Getting More From Web Search: Learn about today’s search engine features and techniques that enable you to out-Google anyone … even your clients!
  • Digging Deeper: Find out how and where to look for rich content within the deep web and open access content.
  • Savvier Search Strategies: Forget the tricks from a year ago, and learn new search approaches that work today.
  • Increase Value: What can you do with your search results to make your deliverables decision-ready?
  • Getting Social Insight: Learn how to glean fresh insights and valuable information from social media
Speakers:

, Editor-in-Chief, Online Searcher Magazine, USA

, Principal, Bates Information Services, Inc. USA

, Professor Emeritus of Librarianship, Montana State University

, Co-Founder, infoDOCKET & FullTextReports

 

W2. Planning for the Near Future: Smart Library Programs & Services

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 12:00 p.m.

Part of our series of workshops focused on preparing for the future, this half-day workshop begins with a look at the life cycle of services, determining the needs of your audience, and moving ahead. It features current processes used by academic, public and special libraries as they plan and implement new services, and consider retiring old services that are not providing an appropriate bang for the buck or value to clients. Get a road map for evaluating your services, determining those at the end of their life cycle, as well as preparing for new services which maximum positive impact for your community.

Speakers:

, Managing Partner, Dysart & Jones Associates

, Manager, Learning Resource Centre, Michener Institute

 

W3. Digital Asset Management (DAM): Intro & Career Path for Librarians

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 12:00 p.m.

For a conference of librarians who are more familiar with the technology side of our profession, this workshop provides a basic knowledge of DAM, including what it is and is not; the 10 core characteristics; how to select, design, deploy and manage a DAM program; and determining the benefits of DAM. Fu discusses both the traditional library skills and the technical skills applicable to working in DAM (a Gen-Next role?), identifies the key concepts, looks at the role of IT and technologies involved in DAM, and illustrates by describing real-world examples.

Speaker:

, Senior Business Analyst, Digital Asset Management, Red Hat

 

W4. Planning for the Near Future: Smart Library Spaces & Buildings

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 12:00 p.m.

How do we design for changing technologies and flexible smart spaces? How do we incorporate new gadgets, apps, and technologies to engage our communities? Get some insights and ideas for planning for the future for successful user library experiences.

Speakers:

, Web Services Librarian, University of Pittsburgh

, Director of Strategic Inititatives, NISO

, International Consultant, International Consultant

 

W5. Strategic Technology Planning

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 12:00 p.m.

Libraries require appropriate technology in order to best fulfill their strategic missions. They invest in many types of tools for managing their collections, enabling discovery for patrons and fulfilling access in the most efficient way. As the proportions of electronic and digital content continue to increase, libraries need to align their technology infrastructure. In this half-day workshop, Breeding outlines some of the types of technology products and services available to help libraries face these challenges. The workshop focuses on the issues raised by the attendees to help guide their development of technology strategies which best serve their organizations.

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

W6. Beyond Stories: Engagement, Influence, & Support via Your Website

09:00 AM2020-03-302020-03-30

Monday, March 30: 9:00 a.m. - 12:00 p.m.

We are taught in library school and in many advocacy training sessions that stories will lead to public support and action. The problem is, the storytelling model of advocacy relies on trusting our supporters and leaders to take action on good ideas. However, if the previous few years are any indication, this simply is no longer the case. Stories don’t drive action, and they don’t lead to real political power. Sweeney explores the significant amount of work that is necessary beyond storytelling to engage supporters and influence leaders in order to enact change through true organizing. He discusses the use of big data, messaging, and using digital tools and platforms and specifically focuses on how to identify, cultivate, and empower supporters in order to encourage real and tangible action to build support for funding libraries and information services. By rethinking your library’s online activities, you can do more than just raise awareness of your library and its services in your community. He shares specific practices you can use on your website to generate feedback, resources, and more. See how you get real financial and political benefits with your library’s online activities.

Speaker:

, Political Director, EveryLibrary

 

W7. Tech Trends for Libraries in 2020 & Beyond

01:00 PM2020-03-302020-03-30

Monday, March 30: 1:00 p.m. - 4:00 p.m.

Technology has changed the face of libraries and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees learn what trends to look for, find out the difference between a technology trend and a fad, and get ideas on how their library can respond to technology.

Speaker:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

 

W8. Makerspaces, Innovation Labs & Studios

01:00 PM2020-03-302020-03-30

Monday, March 30: 1:00 p.m. - 4:00 p.m.

This workshop focuses on the new types of programs and services libraries are providing for their communities—creating and evolving makerspaces, innovation labs and an assortment of studios. Filled with tips and techniques, our experienced speakers give you all you need to get started within your area and to move it into an engaging customer problem-solving and learning space! Building a STEM learning or entrepreneurship program alongside a makerspace, a studio alongside 3D printing or music, or an innovation lab with AR & VR? Come explore new community engagement possibilities. Learn about the bleeding-edge technology and how all the basic hardware/ software components work to create engaging experiences in your library and far beyond it. An HTC Vive, Microsoft HoloLens, Google Cardboard, a DIY hologram viewer, and other technologies are present, so participants have an opportunity to play with all the latest and greatest AR/VR technologies as well as to identify opportunities to use these technologies in their communities. Full of practical insights and techniques, this workshop provides a road map for building or taking your exciting new program to the next level. It also discusses the challenges such as dealing with tech and funding, presents real-world examples, and inspires you with the impact of these types of initiatives.

Speakers:

, Librarian, Innovation Lab Manager, St. Petersburg College

, Director of Strategic Innovation, Evolve Project

, Director and former State Librarian, Carson City Library and Emeritus Professor, University of Nevada, Reno

, International Consultant, International Consultant

 

W9. Enterprise Information Services: Convergence of Digital, AI, Diversity, & Information Flow

01:00 PM2020-03-302020-03-30

Monday, March 30: 1:00 p.m. - 4:00 p.m.

In conjunction with SLA, this interactive workshop provides a facilitated discussion of issues important to enterprise information services: the changing roles of corporate librarians or information chameleons becoming go-to pros by translating info pro skills across silos; the use of artificial (or augmented) intelligence and the implications; the opportunities in and between libraries and other sectors—new partnerships; traditional services in non-traditional venues along with non-traditional services in traditional venues; digital services to a virtual audience; and experimenting with new tools to accelerate learning and change. Join the conversation with our facilitators and your colleagues to get some different perspectives and thinking about possible futures for your library. All types of libraries are welcome as there are many strengths we should be sharing in our communities.

Moderator:

, Managing Partner, Dysart & Jones Associates


Speakers:

, Chief, Library and Public Information Center, Federal Deposit Insurance Corporation

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

, Director, Library & Information Services, Steptoe & Johnson PLLC

, Senior Librarian, Federal Reserve Bank of Kansas City

 

W10. Extreme Library Website Makeover: Flip or Flop!

01:00 PM2020-03-302020-03-30

Monday, March 30: 1:00 p.m. - 4:00 p.m.

Is your library website engaging to your community—your campus, city, school, law firm or corporate library? We’ve all seen good and bad websites, but our workshop leaders from industry and libraries critique your websites and make suggestions for improvements, further development, or scrapping. Understand what the most important features and functions are for making your library website engaging to your audience, successful for your stakeholders, and competitive in the web world. Get tips from successful commercial and industry sites and learn how to use their winning web strategies.

Speakers:

, Web Services Librarian, University of Pittsburgh

, Director of Strategic Innovation, Evolve Project

, Independent Consultant, Library Technology Guides, USA

 

W11. Designing & Maintaining Practical Taxonomies

01:00 PM2020-03-302020-03-30

Monday, March 30: 1:00 p.m. - 4:00 p.m.

Librarians are increasingly finding reasons to create taxonomies or related knowledge organization systems. They may need to classify a special collection or local archives, develop a thesaurus to index a local or institutional periodical, create a controlled vocabulary for tagging pages or posts in a web content management system, or merely categorize a large collection of resource links. This workshop, taught by the author of The Accidental Taxonomist, provides instruction and best practices tips on designing and maintaining taxonomies for practical use. Design considerations include whether to create a taxonomy or thesaurus; whether a taxonomy should be primarily hierarchical or faceted; how large it should be; whether synonyms/variants are needed and if so, how many; what the sources are for the terms; and what the guidelines are for properly creating hierarchical relationships. The outline of the workshop is as follows: introduction, definitions, types, uses, benefits; creation and wording of terms; sources for terms; synonyms, alternative labels, non-preferred terms; term relationships; structural design: hierarchies and facets; maintenance and governance; and taxonomy management software.

Speaker:

, Taxonomy Consultant, Author, The Accidental Taxonomist, Hedden Information Management, USA

Monday, Mar 30

Keynotes

 

Gaming, Gadgets, & Makerspaces: Speed (Maker)dating

05:30 PM2020-03-302020-03-30

Monday, March 30: 5:30 p.m. - 7:30 p.m.

Join our gamers and gadget lovers for a “date night”-style evening of fun, playing, learning, and networking. See how you can transform your thinking, your programs, and your spaces with the latest games, gadgets, and ideas! Share with a poster about what your library is doing with creative making and makerspaces. Also check out the great items offered in our online Silent Auction with funds going to EveryLibrary. Led by Brian Pichman & Tod Colegrove this event will start your conference experience with lots of learning and laughing! Refreshments included.

Speakers:

, Director of Strategic Innovation, Evolve Project

, Director and former State Librarian, Carson City Library and Emeritus Professor, University of Nevada, Reno

, Education Partnership Manager, Misty Robotics

, Education Partnership Manager, Misty Robotics

Tuesday, Mar 31

Welcome & Opening Keynote

 

Continental Breakfast & Speaker Meet & Greet

08:00 AM2020-03-312020-03-31

Tuesday, March 31: 8:00 a.m. - 8:45 a.m.

 

Keynote - Digital Age Collaborations—Embrace the Unknowns!

08:45 AM2020-03-312020-03-31

Tuesday, March 31: 8:45 a.m. - 9:45 a.m.

No doubt, the internet has transformed world industries. Our current globalized, informed citizens of Earth connect at ever-increasing speeds (Hello, 5G), directly impacting industry and culture, private and public, analogue and digital, and everything in between. This is an exciting time! Technology allows new arenas for institutions, innovators and artists to experiment and develop new modes of creative expression and collaboration. As a digital nomad and artist at the intersections of computer code, drawing, and installation design, our speaker provides case studies on how to transform, manifest, and embrace uncertainties to innovate and discover ways to connect with clients and partners. Such collaborative partnerships create strategic value for all and a win-win scenario to engage with digitally savvy, next-generation communities.

Speaker:

, ✎ ▷ I G I T A L . △ R T I S △ N  , EEPMON

 

Tuesday, Mar 31

Track A: Search, Discovery, & Navigation

Moderator:
Jim Tchobanoff, President & Owner, Tchobanoff Research & Consulting
 

A101. Super Searcher Secrets

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 11:00 a.m.

Our popular and knowledgeable speaker is always reinventing and transforming the world of search. Bates is a super searcher, an annual favorite whom attendees flock to hear as she continues to surprise and impress with new strategies, techniques, and tips for getting the most out of web research. The host of Searchers Academy (where even more secrets are shared), Bates provides an up-to-the-minute and jampacked- with-valuable-tools-and-tips talk that’s always a hit! Bates tells us she takes 2 days to research this session, so take advantage of her knowledge, and gather tips and tools to share with others!

Speaker:

, Principal, Bates Information Services, Inc. USA

 

A102. Building Digital Skills

11:15 AM2020-03-312020-03-31

Tuesday, March 31: 11:15 a.m. - 12:00 p.m.

Bringing people online to participate fully in today’s digital world is crucial, and libraries have long been leaders on that front. You know your efforts to provide digital resources and teach patrons how to use them allows them to get jobs, gain knowledge, increase their productivity, and engage with others. But how can you leverage and strengthen your library’s resources to best meet these needs? Hear a diverse panel of digital literacy experts who share tools, resources, and partnership strategies to help you enhance digital skill development in your library. Our speakers discuss how to integrate digital tools and resources into the library’s new or existing digital literacy training efforts to reduce burdens on staff, capture learner data, and promote local resources; spread information among library staff about tools they can use and also recommend to patrons seeking technology or computer help; and recognize potential partnerships that can support and sustain new technology and its impact on the community’s access and digital readiness.

Speakers:

, Certified Agile Scrum Master, Griswold Memorial Library

, Associate Director - Tech Education & Training, The New York Public Library

 

A103. Search Engines Next: Smarter Than ???

01:15 PM2020-03-312020-03-31

Tuesday, March 31: 1:15 p.m. - 2:00 p.m.

What is the new generation of search technologies? Take a quick tour through the latest developments, from laptop search engines to cellphone search apps. Discover the new features of smart speakers and augmented reality on mobile. Search continues to be at the center of the online universe. Come and hear about the latest changes that impact the casual searcher and challenge the expert information professional.

Speaker:

, Professor Emeritus of Librarianship, Montana State University

 

A104. Discovery Tools & Techniques

02:15 PM2020-03-312020-03-31

Tuesday, March 31: 2:15 p.m. - 3:00 p.m.

Each day, Price curates thousands of news items and reports to publish online briefs that thousands of people depend upon for reliable, usable information. He shares how to build an open web resources database that suits your clients. He elaborates on the tools and techniques he uses to build a timely collection and gives you a road map to build your own!

Speaker:

, Co-Founder, infoDOCKET & FullTextReports

 

A105. Amping Up Discovery With Open Source Software

03:15 PM2020-03-312020-03-31

Tuesday, March 31: 3:15 p.m. - 4:00 p.m.

Hear from libraries using open source discovery to empower their patrons to discover new titles easily within the OPAC. CLiC, Colorado Library Consortium, deployed PIKA from Marmot Library Network, and the Basin Libraries Consortium launched Aspen Discovery from Turning Leaf Technologies, an offshoot of PIKA, this year. The presentation includes discussion from staff at both libraries, Aspen’s developer, and a Koha support specialist on how they got the discovery layer up and running, including integration of third-party tools such as Novelist Select, Syndetics, Open Archives, Kanopy, and RB Digital.

Speakers:

, Library Director, Uintah County Library and Uintah Basin Library Consortium

, Colorado Library Consortium

, Founder, Turning Leaf Technologies

, Educator, ByWater Solutions, LLC

 

Tuesday, Mar 31

Track B: Digital Presence

Moderator:
Jeff Wisniewski, Web Services Librarian, University of Pittsburgh
 

B101. Web Design for UX: Simplifying Info Architecture

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 11:00 a.m.

In 2019, the Pratt Institute Libraries collaborated with the Institute’s School of Information to completely reimagine its website infrastructure. After a series of user experience studies and creative projects over the course of a year, the libraries completely redesigned and launched a new website that simplifies key user tasks and is optimized for all device sizes. This presentation highlights the individual projects, resulting data, ongoing challenges, and the overall approach the libraries took in redesigning their website from the ground up.

Speaker:

, Digital Learning Librarian, Pratt Institute Libraries

 

B102. The New Digital Landscape

11:15 AM2020-03-312020-03-31

Tuesday, March 31: 11:15 a.m. - 12:00 p.m.

When it comes to creating a lasting impression with target audiences, making smart decisions when it comes to marketing and branding is the key. Commonly, when an organization is not getting the marketing results they want, research has proven that the problem lies within the “intuitive visual design”. Visual identity design creates the “look and feel” of the marketing and branding campaign. By strengthening the overall marketing and branding strategy, your organization will have a firm foundation to ensure consistency in all branded communication. Ultimate success is more than the logo, statistics and benefit analysis; it is important to form an emotional connection that is both informative and persuasive. Be introduced to the world of Visual Identity Design and how to develop a sustainable model for your institution including 3 elements that have to be present in excellent design, the most common visual branding flaws and how to make practical and quick adjustments.

Speakers:

, CEO, Ithan Payne Creative

, Professional Development/DEI Coordinator, Consortium, Association for Southeastern Research Libraries (ASERL)

 

B103. Building Your Social Media Team

01:15 PM2020-03-312020-03-31

Tuesday, March 31: 1:15 p.m. - 2:00 p.m.

A truly successful library social media account is one that is dynamic, responsive, and content-rich. Achieving such a presence can be time-intensive; what you need is a team. Our speakers outline practical approaches for building your social media marketing team, assigning roles, and exercising quality control.

Speakers:

, Assistant Director, South Huntington Public Library

, Public Relations Specialist, Mastics-Moriches-Shirley Community Library

 

B104. Library Intranets: Improving Communication & Decision Making

02:15 PM2020-03-312020-03-31

Tuesday, March 31: 2:15 p.m. - 3:00 p.m.

With geographically distributed staff, sources of data and information, and more, libraries are challenged to keep everyone on the same page and learning at a fast pace. Hear about one library system’s journey—building a leadership team, getting agreement, and moving ahead. One tip: It’s slower than you think! Go slow to go fast … 365 days to launch! Come and hear more.

Speaker:

, Chief Executive Officer, Fraser Valley Regional Library

 

B105. Usability Testing & Journey Maps

03:15 PM2020-03-312020-03-31

Tuesday, March 31: 3:15 p.m. - 4:00 p.m.

Usability testing doesn’t have to be complicated to give you great information about how to improve your products in meaningful ways for your patrons, users, and customers. Widzer gives an overview of different types of usability testing and demonstrates a quick, cheap, and easy method that anyone can do. Wisniewski delves deeper into journey maps from how to do them, to utilizing their results and creating easy to use websites.

Speakers:

, Certified Scrum Master, Systems Librarian, U.S. National Library of Medicine

, Web Services Librarian, University of Pittsburgh

 

Tuesday, Mar 31

Track C: Learning from Leaders

Moderator:
Donna Scheeder, Consultant, Library Strategies International
 

C101. Strategic Value & Impact: TPL 2020-2025

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 11:00 a.m.

Public libraries are receiving renewed attention as vital social infrastructure with the capacity to facilitate and defend democratic values, address inequality and polarization, and advance equity in a fragmented digital world. How can public libraries engage staff in new roles, and measure outcomes and impact across broad areas? This session features Toronto Public Library’s 2020–2025 strategic plan and accountability framework measuring the library’s contribution to digital literacy, education, and workforce development and social inclusion.

Speaker:

, Director, Policy, Planning and Performance Management, Toronto Public Library

 

C102. HR & Talent Management: Getting the Best Staff

11:15 AM2020-03-312020-03-31

Tuesday, March 31: 11:15 a.m. - 12:00 p.m.

Our experienced HR librarian discusses how learning and development need to be situated in a broader talent management context that also includes professional development, succession planning, and staff engagement while being scalable to any size library/budget. One key is hiring/developing for a learning mindset and at the same time, creating a learning culture to support staff and potential leaders. Get lots of tips, techniques, and insights from this talk that is jam-packed with ideas and strategies!

Speaker:

, Director, Service Excellence, Markham Public Library

 

C103. Library Competitors, Partners, & Community Value

01:15 PM2020-03-312020-03-31

Tuesday, March 31: 1:15 p.m. - 2:00 p.m.

Libraries compete for dollars and attention in their communities. They are challenged to provide value and need to influence stakeholders. Our speaker looks at the big picture and shares his perspective on our key competitors as well as some partners who are ripe for collaboration and expanding our community value. He shares his secrets for building relationships, winning community approval and support, helping staff and communities change with our fast-moving world, and more! With a business, tech, and library background, Hargrove pushes the envelope for his community and provides tips for you to do so too!

Speaker:

, Chief Executive Officer, Fraser Valley Regional Library

 

C104. Learning From Fortune 500: Engaging the Workforce

02:15 PM2020-03-312020-03-31

Tuesday, March 31: 2:15 p.m. - 3:00 p.m.

According to Pew Research Center, for the newest generation of workers, 43% of younger workers envision leaving their jobs within 2 years, while only 28% seek to stay beyond 5 years. The 15-point gap was a 7-point increase from the previous year. With a record unemployment rate and a wave of flexible and remote jobs creating new career options, the competition to retain top talent is fierce. For the majority of top companies, creating a healthy workplace culture is a competitive advantage, and employment engagement is now a priority. Gain insights into employment engagement best practices, as well as the successes and failures in the management and leadership of the new generation of workers. Learn what specific things Fortune 500 companies like Hilton are implementing to have 96% of their employees say it’s a great place to work and to be No. 1 in recruiting while retaining a diverse and inclusive workforce. Find out what five simple things you can do right away to reengage your employees and add value to your employment brand. Learn why “traditional diversity programs” do not work and which five Fortune 500 corporations are setting the standard for global diversity and inclusion strategies that produce results.

Speaker:

, Professional Development/DEI Coordinator, Consortium, Association for Southeastern Research Libraries (ASERL)

 

C105. Professional Reinvention Insights

03:15 PM2020-03-312020-03-31

Tuesday, March 31: 3:15 p.m. - 4:00 p.m.

Want to reinvent yourself? The information professional of today and tomorrow presents us with lots of opportunities to become change leaders and engage in ongoing reinvention. Our speaker, a librarian and writer, provides a practical guide to professional reinvention via the ideas and experiences of Leader to Leader authors Whitney Johnson, Daniel Goleman, Herminia Ibarra, Bob Buford, and Mo Yee Lam. He explores Johnson’s concept of self-disruption; Goleman’s focus on a longer future with a wider professional lens; Ibarra’s “outsight” principle for purposeful action; Buford’s adaptation of five reflection questions of Peter Drucker; and Lam’s transformation from a sedentary lifestyle into an ultra-marathon athlete. Each example provides a key to how we can reinvent ourselves for a stronger, more fulfilling future.

Speaker:

, Managing Editor, Leader to Leader and Adjunct Professor, The Catholic University of America Department of Library and Information Science.

 

Tuesday, Mar 31

Track D: Data: Visualization, Management, & Tools

Moderator:
Matt Benzing, Engineering and Computing Librarian, Miami University, USA
 

D101. Data Visualization Lab: Tools & Practice

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 11:00 a.m.

This hands-on lab requires you to bring your laptop or other device along with easy tools provided to manipulate data and create new and exciting representations of information. Visualize useful info for your community by using the techniques you practice in our data lab!

Speakers:

, Professor Emeritus of Librarianship, Montana State University

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

 

D102. Data Visualization Lab: Tools & Practice (Continued)

11:15 AM2020-03-312020-03-31

Tuesday, March 31: 11:15 a.m. - 12:00 p.m.

Continuation of Session D101

Speakers:

, Professor Emeritus of Librarianship, Montana State University

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

 

D103. Making Data-Informed Decisions

01:15 PM2020-03-312020-03-31

Tuesday, March 31: 1:15 p.m. - 2:00 p.m.

Your library can make data-informed decisions at all levels. It starts with making the same data available to everyone, training staff on how to use data in their work, and incorporating data into larger initiatives. As with all culture change, it takes time and is an iterative, ongoing process. But the benefits are huge. Sharing data throughout an organization provides a sense of a shared story of who we are. Empowering front-line staff to make decisions by giving them access to data they can pair with their knowledge and experience helps them provide the services needed in their communities. Everyone, board members, management, and yes, librarians can use data in their day-to-day work. Hear how two libraries make it work for their communities!

Speakers:

, Senior Manager, Strategic Initiatives, Brooklyn Public Library

, Director, Strategic Initiatives, Allen County Public Library

 

D104. Data Visualization, Dashboards, & Decision Making

02:15 PM2020-03-312020-03-31

Tuesday, March 31: 2:15 p.m. - 3:00 p.m.

Libraries must retrieve and review a wealth of data to make informed decisions. Having a single website to collect and analyze diverse data sources can make the process of data-driven decision making easier. Hear how several libraries are achieving this. Laws talks about leveraging emerging web technologies such as React and vendor APIs and how it’s possible to craft data dashboards and impactful data visualizations that give libraries the tools they need to make effective data-driven decisions. He discusses the technologies used to build a data dashboard, reflects on how visualizing data impacted the library’s decision-making process, and makes recommendations for the future. Glass illustrates the depth of information that TPL can share throughout its 100 branch system via their sophisticated dashboard. It also improves decision making!

Speakers:

, Technology and Instruction Librarian, Georgetown University Qatar

, Director, Policy, Planning and Performance Management, Toronto Public Library

 

D105. Mapping Users for Community Engagement

03:15 PM2020-03-312020-03-31

Tuesday, March 31: 3:15 p.m. - 4:00 p.m.

As this library enters its strategic planning, staff know they need to base strategic decisions on data. Brown describes how they use their ILS data and partnered with their City GIS group for access to their map repository in ArcGIS to gain a better understanding of who and where their users and non-users are. With maps created, the question became what to do with the information and what can it tell the library about users, service areas, outreach opportunities, program/service planning, and future facility allocation. Hear the considerations and benefits of getting started with mapping users and mining the additional layer of ILS user data to make more data-based analyses and decisions to engage and enrich the community.

 

Speaker:

, Computer Applications Specialist, Lakeland Public Libraries

 

Tuesday, Mar 31

Track E: Internet@Schools

Moderator:
Dawn Nelson, School Library Media Specialist, Osseo Area Schools
 

E101. Supporting Tech Integration

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 11:00 a.m.

Come find out more information about grants available to help support technology integration in the library and classroom. Technology integration can help students communicate their ideas effectively by using multiple modes of communication. The Teaching with Primary Sources Midwest Region staff members present ideas on how to write grants that will help librarians use technology strategies that engage learners and develop higher-order thinking skills.

Speaker:

, Associate Director, Teaching with Primary Sources, Midwest Region

 

E102. Information Equity: Five Stories & a Call to Action

11:15 AM2020-03-312020-03-31

Tuesday, March 31: 11:15 a.m. - 12:00 p.m.

Access to an effective school library program is one example of information privilege. The absence of access is one symptom of information poverty. Information equity often flies under the radar, but it is a critical element of social justice. For librarians, the recognition of information privilege, that one student has clear advantage over another, is a call to action, pointing to our responsibilities to reflect on the disparities in information access and information experiences that are present in our own communities in order to raise awareness and work to close gaps. Join us for a session of story-sharing and solution-building.

Speaker:

, Assistant Professor, Master of Information Program, Rutgers SC&I

 

E103. Smithsonian Learning Lab & More!

01:15 PM2020-03-312020-03-31

Tuesday, March 31: 1:15 p.m. - 2:00 p.m.

If you are interested in diversifying student resources with free, quality collections, join us as we explore the wide world of the web. Learn how to explore, create, and share collections in the Smithsonian Learning Lab, and use content from other collections, including the Harvard Digital Library, PBS Learning Media, and the National Archives.

Speaker:

, School Library Media Specialist, Chappaqua Central School District

 

E104. Robots, Learning, & Play

02:15 PM2020-03-312020-03-31

Tuesday, March 31: 2:15 p.m. - 3:00 p.m.

STEM, makerspaces, robotics—these words conjure up pictures of fun, activity, and excitement. And while all of this can be found, sometimes the challenge is to link the activity to learning and critical thinking. Students love to play with robots such as Dash and Dot, Ozobots, and Spheros, but moving the activity from play to learning is where the magic happens. There are resources and curriculum to support learning, and attendees can explore ways to integrate the skills needed for the robots to reinforce the concepts students are developing in the classroom. A list of resources is included and attendees are encouraged to share their own ideas and resources.

Speaker:

, School Library Media Specialist, Oak View Elementary School, Osseo Area Schools and Information and Technology Educators of Minnesota (ITEM)

 

E105. Building a Successful Library Team

03:15 PM2020-03-312020-03-31

Tuesday, March 31: 3:15 p.m. - 4:00 p.m.

Sometimes a good working relationship can feel purely serendipitous, but as with most relationships, luck is made, not magic. How can administration foster optimal teamwork? How can colleagues structure the critical elements of successful working relationships? And how do library assistants, interns, and others benefit? Learn some of the ways these librarians negotiate roles, support each other, and make room for inspiration. See the connection between happy and collaborative colleagues and new offerings and opportunities for users.

Speakers:

, School Librarian, Western Albemarle High School

, School Librarian, Western Albemarle High School

, School Librarian, Albermarle High School

Tuesday, Mar 31

Library Leaders Summit

 

Continental Breakfast & Speaker Meet & Greet

08:00 AM2020-03-312020-03-31

Tuesday, March 31: 8:00 a.m. - 8:45 a.m.

 

Keynote - Digital Age Collaborations—Embrace the Unknowns!

08:45 AM2020-03-312020-03-31

Tuesday, March 31: 8:45 a.m. - 9:45 a.m.

No doubt, the internet has transformed world industries. Our current globalized, informed citizens of Earth connect at ever-increasing speeds (Hello, 5G), directly impacting industry and culture, private and public, analogue and digital, and everything in between. This is an exciting time! Technology allows new arenas for institutions, innovators and artists to experiment and develop new modes of creative expression and collaboration. As a digital nomad and artist at the intersections of computer code, drawing, and installation design, our speaker provides case studies on how to transform, manifest, and embrace uncertainties to innovate and discover ways to connect with clients and partners. Such collaborative partnerships create strategic value for all and a win-win scenario to engage with digitally savvy, next-generation communities.

Speaker:

, ✎ ▷ I G I T A L . △ R T I S △ N  , EEPMON

 

Welcome and Introductions

10:15 AM2020-03-312020-03-31

Tuesday, March 31: 10:15 a.m. - 10:30 a.m.

Speaker:

, Managing Partner, Dysart & Jones Associates

 

One-on-One with Keynote Eric Chan

10:30 AM2020-03-312020-03-31

Tuesday, March 31: 10:30 a.m. - 11:00 a.m.

A deep dive into his presentation that isn’t possible with 800 people, but is with 40 people. A chance to talk with him about his perspective as a young artist, what’s driving his work, and more.

Speaker:

, ✎ ▷ I G I T A L . △ R T I S △ N  , EEPMON

 

Leader-to-Leader Panel: Strategies & Practices

11:00 AM2020-03-312020-03-31

Tuesday, March 31: 11:00 a.m. - 12:30 p.m.

This panel of leaders shares how they are dealing with changes in the world impacting their broader organization and their practices and plans for managing them.

Speakers:

, Chief Executive Officer, Fraser Valley Regional Library

, Director and former State Librarian, Carson City Library and Emeritus Professor, University of Nevada, Reno

 

LUNCH & Discussion: Key Issues, Trends, & Actions

12:30 PM2020-03-312020-03-31

Tuesday, March 31: 12:30 p.m. - 1:30 p.m.

Speaker:

, Executive Director, SLA

 

Library Content: What’s to Become of Collections?

01:30 PM2020-03-312020-03-31

Tuesday, March 31: 1:30 p.m. - 2:45 p.m.

Collections are a critical asset of libraries and are in continually changing formats. Collections and collections development are both currently in a state of rapid evolution. Large parts of many library collections are moving both offsite and into the cloud. Join this dynamic discussion as we overview areas surrounding: digital, print, multimedia, the cloud, open access, intellectual property, self-publishing, repositories, curating, pricing, financing and budgets, and ownership.

Speakers:

, Director, Collection & Digital Services, Texas State University Libraries

, Chief, Library and Public Information Center, Federal Deposit Insurance Corporation

 

People & Talent Management

03:00 PM2020-03-312020-03-31

Tuesday, March 31: 3:00 p.m. - 4:00 p.m.

With more than 65% of most library and information department budgets invested in people, libraries truly are people organizations. This discussion addresses the issues confronting library staffing and the incredible opportunities for talent management. What is the right balance of competency, capacity and capabilities for today and the near future?

Speaker:

, Director, Service Excellence, Markham Public Library

Wednesday, Apr 1

Keynote

 

Keynote - AI & Our Future World

08:45 AM2020-04-012020-04-01

Wednesday, April 1: 8:45 a.m. - 9:45 a.m.

Adam Baumstarck & PepperIllustrating with a humanoid robot, Pepper, our speaker shares present and possible applications, challenges in machine learning, interesting experiences, and more.  Join us for a look into the future of AI and robots. Imagine some scenarios for your community!

Speaker:

, Senior User Experience Designer, Deloitte Touche Tohmatsu, Limited

 

Wednesday, Apr 1

Track A: AI & Robotics Future in Libraries

Moderator:
Dr. Frank Cervone, Executive Director of Information Technology & College Information Security Officer, University of Illinois at Chicago
 

A201. AI & Information Services

10:45 AM2020-04-012020-04-01

Wednesday, April 1: 10:45 a.m. - 11:30 a.m.

AI is having a pervasive impact on all aspects of our lives. While there are many potential benefits to AI, there are also significant drawbacks. In this session, Cervone explains what AI is, the major trends in AI today, and how these are related to the work of libraries and information organizations both now and in the future.

Speaker:

, Executive Director of Information Technology & College Information Security Officer, School of Public Health, University of Illinois at Chicago and Lecturer, San Jose State University iSchool

 

A202. AI Possible Futures!

11:45 AM2020-04-012020-04-01

Wednesday, April 1: 11:45 a.m. - 12:30 p.m.

Should face recognition change the way we interact with our customers? What if, for example, I can greet a person by using their last name as soon as he/she gets to the lobby because I have an iPad that will immediately show me the customer’s name, reservation, or even current fees? What near-future technologies will be enabled by AI, and which of them will be useful to libraries? Join us and learn how to make decisions about the good and bad aspects of AI technologies.

Speaker:

, Director of Strategic Inititatives, NISO

 

A203. Building Innovative Futures: Human/Robot Minefield

01:45 PM2020-04-012020-04-01

Wednesday, April 1: 1:45 p.m. - 2:30 p.m.

As you move your institution forward, balancing robots and humans in the workplace; navigating union, funding, and political environments; and building more inclusive points of connection across and within evolving communities, do you feel like you are leading in a minefield? If you do and you are, this session is for you! Come learn and exchange pragmatic pro tips with library leaders.

Speakers:

, Library Director, Woburn Public Library, USA

, Director, Dover Town Library

 

A204. First Steps to AI in Your Library

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:15 p.m.

Do you want to bring AI to your public library, but aren’t sure where to begin? Join us and learn about the many options you have—from the simple and inexpensive, to the pricey and eye-catching. Hear about sources for upskilling your team’s AI skills and ideas for programs and classes—followed by an open forum with session attendees to brainstorm AI ideas and options for public libraries.

Speakers:

, Senior Manager, Roanoke County Public Library

, Branch Manager, Roanoke County Public Library

 

A205. Librarian Brain: Building AI for Libraries

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

This session shares how machine learning/AI technology is being used to develop the Librarian Brain dataset that powers a new product, MyLibrarian, a data-driven book recommendation engine. Hopefully, attendees will be available to beta test this modern way to browse for books. This ML/AI book discovery product uses Big Data and expert librarian brains to disrupt a $40B industry. In the Stacks (a book discovery tool that uses expert data to select stories, books, ebooks, audio, TV and film) is building the MyLibrarian app for book lovers, a tool that leverages the expertise of book-reviewing librarians, and brings that skill out of the library, to users online.

Speaker:

, Founder & Chief Digital Librarian, MyLibrarian / In the Stacks and Creators of the Librarian Brain database

 

Wednesday, Apr 1

Track B: Enterprise Practices & Insights

Moderator:
Juanita Richardson, Manager, Michener Institute
 

B201. Streaming Legal Content Using a Knowledge App

10:45 AM2020-04-012020-04-01

Wednesday, April 1: 10:45 a.m. - 11:30 a.m.

Dutch libraries are innovative libraries. Many new developments have taken place over the years in the Low Countries. The Supreme Court Library of the Netherlands recently added a new chapter in servicing patrons in very personal ways. When a new library director decided to modernize this well-organized but paper-oriented library, he saw lots of potential with much of the Dutch legal information becoming digital, from organizing a digital library platform to provide access to all digital information to offering subsets of information to the different sections of the Court and personalizing legal information. Alerting patrons in a truly personalized way of new and relevant information to inform them anytime, anywhere, anyplace on their smartphone or tablet is definitely a creative new service! In close cooperation with software suppliers and eager publishers, the Supreme Court Knowledge App was born. It was an instant success with patrons, who can now manage their own information profile with their fingertips. Hear the story and experiences, and get tips for doing a similar application in your library.

Speakers:

, Manager, Supreme Court Library, The Hague

, Director, Ingressus

 

B202. Digital Content Integration

11:45 AM2020-04-012020-04-01

Wednesday, April 1: 11:45 a.m. - 12:30 p.m.

Digital content is an integral part of what libraries and information providers support today, but there are a number of challenges to integrating those resources with library workflows and service models. This session explores some of the persistent challenges integrating digital content and introduces and talks about ways those challenges have been addressed in a variety of federal government settings. Huffine suggests strategies for integrating digital content while working with a diverse community of providers to support your users’ needs where and when they look to you for information.

Speaker:

, Chief, Library and Public Information Center, Federal Deposit Insurance Corporation

 

B203. Visualizing Value

01:45 PM2020-04-012020-04-01

Wednesday, April 1: 1:45 p.m. - 2:30 p.m.

In today’s environment of budget cuts and constraints, librarians need to continuously demonstrate the value of resources and services. We use Tableau to answer questions about what resources are being used and how often; if we are reaching the whole company, or only parts of it; and if MITRE staff are using all our department’s services, or just one. This year, in addition to Tableau and vendor metrics, we surveyed the company to gain insight into what resources they considered important to their work, what role are they in, what they are using the resources for (education, publishing, keeping up in their field, etc.), and what resources they need that we don’t currently have. The findings helped validate the investment in the digital information resources that we make and provided additional information to help us communicate our value to our customers, stakeholders, and senior management. Hear the results and get ideas for future strategies and challenges as our speakers share their learnings.

Speakers:

, Department Head, Information Services, The MITRE Corporation

, Digital Library Group Lead, The MITRE Corporation

 

B204. AI, Insights, & Info Pros

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:15 p.m.

Hear from our experienced and future-focused librarians. Bates discusses strategic approaches to a transformative technology, artificial intelligence! Just as early online services didn’t just improve on the Reader’s Guide to Periodical Literature but revolutionized how information is accessed, so librarians and info pros need to look at AI from a different point of view and watch for opportunities to lead the AI discussion within their organizations.

Speaker:

, Principal, Bates Information Services, Inc. USA

 

B205. Content: Archives & Social Media

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

The library and archive community is being faced with microfiche/ film becoming unusable due to “vinegar syndrome,” but digitizing thousands of microfiche can be cost-prohibitive. The ExxonMobil CIC created an in-house solution to the overwhelming issue after looking at several third-party scanning options. Hear how they created an in-house 3-year project to scan more than 300,000 microfiches, dealt with outside scanning vendors, searched for scanning equipment, and finally developed the process of transferring degrading microfiche into full-text searchable data. Blum discusses how Twitter, Facebook, LinkedIn, Instagram, Snapchat, and Reddit, among many other places, are full of opportunities to keep in touch with friends and colleagues and to learn about information you otherwise may not have been aware of. But there is a cost to it. False information spreads continually; we live in smaller and smaller bubbles of people that think like us; lack of physical social interaction harms our minds and our bodies; and the default of having privacy has been changed to something that needs to be sought out. So while the technology is maturing and we know more, there is still much more that needs to be changed.

Speaker:

, Reference Librarian, DCSLA and President

 

Wednesday, Apr 1

Track C: Community: Stronger Together

Moderator:
David Lee King, Digital Services Director, Topeka & Shawnee County Public Library
 

C201. Courage to Change: New Paradigms for Collaboration

10:45 AM2020-04-012020-04-01

Wednesday, April 1: 10:45 a.m. - 11:30 a.m.

New pressures, opportunities, and technologies are bringing inevitable change to our libraries and information centers, and yet, in many ways, we are still trying to do things the way we always have. For most of us, funding is scarce, staffing levels are declining, and our relevance is under scrutiny; at the same time, the scope of our responsibility continues to grow. Hear about three university library partnerships. Krajewski discusses the pressures of co-founding and joining a new public higher-education network called Higher Education Libraries of Massachusetts (HELM). He shares the risks and potentials, challenges and opportunities, rewards and setbacks and the view that if we are to thrive and grow, we must work together as proactive change agents. Benzing shares how his university’s College of Computing and Engineering (C&E) needed real-world problems for its capstone students to solve and how his library had a number of technological problems but few librarians with the time or expertise to solve them. Partnering has provided C&E with problems that their students can solve and gives C&E students real-world experience through consulting with library stakeholders, project management, and, of course, programming and innovation. Benzing describes how to propose this type of plan to both library administration and technology faculty, discusses the positives and negatives of his experiences, and shares how you can use what he’s learned to begin your own program. The UTC team discusses how occupational therapists (OTs) and librarians have a lot in common: Both create opportunities, solve problems, and increase knowledge. They describe how they are training OTs in the library. With the help of the UTC Library Studio, a design- rich curriculum was developed to expand OTs’ skillset into 3D modeling, prototyping, and design thinking by teaching the basics of 3D design, CAD software, 3D printing, and product implementation. Through a case study-based, hands-on experiential learning opportunity, the OTs used their knowledge as occupational therapists to create client-centered designs while the library bridged the gap between research, technology, and implementation. Innovation is the key to a sustainable future and calls on all libraries to seek and create bold, new collaborations among libraries, vendors, networks, and more. With hopes of inspiring others to embrace innovative collaboration, our speakers highlight projects, partnerships, and technologies that exemplify how working together helps participants achieve both collective and individual goals.

Speakers:

, Director, Library & Learning Resource Services, North Shore Community College

, Engineering and Computing Librarian, Miami University, USA

, Studio Librarian, University of Tennessee at Chattanooga (UTC)

, Assistant Professor, Occupational Therapy, University of Tennessee at Chattanooga (UTC)

 

C202. Courage to Change: New Paradigms for Collaboration (Continued)

11:45 AM2020-04-012020-04-01

Wednesday, April 1: 11:45 a.m. - 12:30 p.m.

Continuation of Session C201.

Speakers:

, Director, Library & Learning Resource Services, North Shore Community College

, Engineering and Computing Librarian, Miami University, USA

, Studio Librarian, University of Tennessee at Chattanooga (UTC)

, Assistant Professor, Occupational Therapy, University of Tennessee at Chattanooga (UTC)

 

C203. The Virtual Branch & Programs: Ready Now!

01:45 PM2020-04-012020-04-01

Wednesday, April 1: 1:45 p.m. - 2:30 p.m.

Face it—our world is digital. We interact virtually with customer service on almost every website. For many libraries, their digital content users are increasing while their physical content users, and even physical visits, are flatlining. Most libraries have a website, or actually multiple websites, though they don’t think about them that way. Your library most likely has web-based tools and apps connecting to your website that provide some pretty important functions for your library. Plus, you probably also have social media channels in hopes of creating customer connections. King shares how his library defines its digital branch that includes all these tools, services, and websites into a single umbrella library service. He identifies what should be included in a digital branch, how the digital branch services library patrons, and how to maintain all these disparate tools and services. But our services are more than using content. Programming is a huge library service, and Arlington Public Library has been providing virtual programs since 2018. Zealand describes its online book club, The Big Book Club: Oh Boy, Tolstoy! which launched with the goal of reading War and Peace. The program had three moderators, a producer, and two main components: Sunday night chats online in a dedicated Facebook group, and a Monday morning deep-dive podcast recording. The next program was Middlemarch by George Eliot, and then Herman Melville’s Moby-Dick. Hear what they learned and which software and tools they used for recording, editing, hosting and distribution, and recording phone interviews, as well as the challenges of recording without a dedicated recording studio.

Speakers:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

, Web Editor, New Media Developer and Video Producer, Web Team, Arlington Public Library and VLA

 

C204. Closing the Digital Divide

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:15 p.m.

The City of Racine was chosen as Smart City by the Smart Cities Council. As the city began the discussion on what it means to be a Smart City, they quickly discovered a large portion of the community was without access to the internet. Our speakers, a librarian and a city innovation officer, discuss some of the private partnerships, including one significant partner, US Cellular, that are helping to bridge the community digital divide, with the library being an integral partner in this process.

Speakers:

, Digital Services & Innovation Coordinator, Racine Public Library

, Innovation Officer, City of Racine

 

C205. Making a Magical Mystery Room!

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

The Valparaiso Community Library added something special to its Fall Festival this year: an escape room. OK, so technically it’s a “mystery room,” but the concept is similar. Patrons work together in groups to solve puzzles and assist in the escape of a baby dragon held captive by the strict Professor Lancaster. Inspired by J.K. Rowling’s wonderful Harry Potter series, the room contains puzzles based on the characters and settings in the books. By utilizing robotics kits, coding wands, and other technology, the library staff was able to make the experience even more magical. Get ideas and tips to try this in your community.

Speaker:

, STEM & Emerging Technologies Specialist, Valparaiso Community Library

 

Wednesday, Apr 1

Track D: Content: News, Analysis, & DAM

Moderator:
Ms. Barbie E. Keiser, President, Barbie E. Keiser, Inc.
 

D201. Playbook for Combatting Fake News

10:45 AM2020-04-012020-04-01

Wednesday, April 1: 10:45 a.m. - 11:30 a.m.

As last year’s closing keynote speaker at Computers In Libraries 2019, Lee Rainie, director of internet and technology research at the Pew Research Center, discussed our stakeholders’ wants and needs, stating that they read like a playbook of librarianship. Rainie challenged librarians to become coaches in helping people to find information that is trustworthy and reliable, which 78% of those surveyed by Pew stated that they look to libraries to do. Throw fake news into the mix, and this coaching role becomes ever-more critical: We need a playbook of best practices for combating the next generation of fake news. Affelt discusses the origins of fake news and why people create and share it; reviews how to spot fake news, fake tweets, and medical misinformation; and what is sure to be the generation-next genie in the bottle of fake news—the deep-fake video. She explores possible blockchain solutions and shares how to call the plays that will put your constituents on the winning side of truth, accuracy, and quality sources.

Speaker:

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

 

D202. Digital Scholarship Ecosystems

11:45 AM2020-04-012020-04-01

Wednesday, April 1: 11:45 a.m. - 12:30 p.m.

In the last 5 years, Texas State University Libraries has developed a robust digital scholarly research ecosystem to serve  faculty, students, and a larger global community. The ecosystem comprises of a suite of open-source software, including an online research data repository (Dataverse), an electronic thesis and dissertation management system (Vireo), a digital text/institutional repository (DSpace), online exhibit software (OMEKA), identity management system (ORCID) and digitization lab. Our speaker focuses on how to develop such ecosystems, reviewing opportunities, challenges and possibilities that such systems afford. This presentation overviews methods of connecting scholars and students with research, raising online research access and retrieval possibilities, synergies among digital systems and how libraries can enable new creative possibilities for research online.

 

Speaker:

, Director, Collection & Digital Services, Texas State University Libraries

 

D203. Computers in Libraries Editor’s Forum

01:45 PM2020-04-012020-04-01

Wednesday, April 1: 1:45 p.m. - 2:30 p.m.

Kick off the official celebration of the 40th year of publication for Computers in Libraries magazine with this session about challenges and opportunities in today’s digital library landscape. Topics include promoting practical digital literacy, moving from systems and platforms to digital experiences, opportunities for applying library skills in new ways, and above all else, saving the planet.

Speakers:

, Executive Editor, Computers in Libraries Magazine, Published by Information Today, Inc.

, Library Director (Emeritus), Institute for Research on Labor & Employment, University of California, USA

, Independent Consultant, Library Technology Guides, USA

, Consulting Archivist/Researcher, Hyperclick Online Services

, Librarian & Technologist, Vermont Mutual Aid Society

 

D204. Just Add Data: Easy Excel Templates for COUNTER 5

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:15 p.m.

“Project COUNTER is a standardizing body that issues a Code of Practice for use by publishers and content providers to count usage so that libraries can evaluate use in consistent ways across electronic resource platforms. A COUNTER report provides usage data at the item or item-component level.” COUNTER Revision 5 master reports provide a rich starting point for sussing out interesting and useful insights about collection usage. These reports are a big change from COUNTER R4, so this session focuses on how to pull out meaningful insights and looking for information that aligns with the previous revision. Fortunately, COUNTER R5 reports are well structured, with consistent layouts and headings—perfect for using in Excel formulas! With reusable templates, the task of getting information can be as easy as cut and paste! Hear more about the data contained in COUNTER 5 master reports and how they relate to COUNTER 4 reports; get a demonstration of two templates that work by pasting data from a Master Report: a template for KBART-TR alignment, and one to emulate a COUNTER 4 JR GOA report. Our speaker outlines principles and approaches to creating a reusable template, including tips for using named ranges and the most useful formula types, and shares a repository of COUNTER 5 templates for participants to share their own creations and ideas.

Speaker:

, Discovery Services Librarian, Libraries, University of Central Florida Libraries

 

D205. Digital Asset Management (DAM) in Practice

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

Digital asset management is a growing profession, and traditional librarians are finding themselves tasked with overseeing this new but related responsibility. DAM often falls under IT. So what exactly is DAM, and how can you successfully transition into a DAM librarian role? Hear from a librarian who stumbled into a DAM career after library school. Learn how classic library skills such as classification schemas, collection development and user services relate to DAM responsibilities and how you can apply your M.L.S. knowledge in this industry. Bring your DAM questions and get the straight goods from a professional who has successfully navigated their library career path into digital asset management.

Speaker:

, Senior Business Analyst, Digital Asset Management, Red Hat

 

Wednesday, Apr 1

Track E: Internet@Schools

Moderator:
Dawn Nelson, School Library Media Specialist, Osseo Area Schools
 

E201. Augmented & Virtual Realities for Teaching & Learning

10:45 AM2020-04-012020-04-01

Wednesday, April 1: 10:45 a.m. - 11:30 a.m.

From virtual field trips offered by a range of agencies and institutions to teacher-led Google expeditions and greenscreen scene-shifting, technology is enabling new, location-independent content and responsive personalized active learning. This talk involves exploring Google Translate and Google Lens and using MergeCubes and QuiverVision for augmenting reality as well as processes for creating 3D experiences.

Speaker:

, School Library Program Chair, Jacksonville State University

 

E202. Digital Storytelling

11:45 AM2020-04-012020-04-01

Wednesday, April 1: 11:45 a.m. - 12:30 p.m.

This session discusses tools and tech to help schools and their students with digital storytelling, looks at new tech showcased at the Consumer Electronics and Toyfair shows which could be useful in schools, as well as ways to build partnerships to expand school library programs.

Speaker:

, Director of Strategic Innovation, Evolve Project

 

E203. Collaborative Podcast Projects: Teachers & Librarians

01:45 PM2020-04-012020-04-01

Wednesday, April 1: 1:45 p.m. - 2:30 p.m.

Learn about how a yearlong science research project culminated with podcast interviews with scientists. Students learned to synthesize and expand their research while becoming proficient with GarageBand for editing, transcription tools (Sonix, Google) to provide accessible text transcripts, and Photoshop to create their podcast logos. Learn how to replicate similar projects and what tweaks make it more successful.

Speaker:

, High School Librarian, The Dalton School

 

E204. Librarians as Plagiarism Fighters

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:15 p.m.

The dominance of digital information has changed everything. The authorship and publication process has lost boundaries, causing students to plagiarize more, often unintentionally. Librarians, as the experts on sources, are in a professional position to teach students the skillset necessary to reduce plagiarism in academic work. Participants learn three instructional techniques to integrate plagiarism education into information literacy instruction: micro-paraphrasing, a more streamlined way to paraphrase; the “Anatomy of a Web Site,” an author- centered review of websites which also helps prepare students to use a citation tool; and Plagiarism Discussions, a way to unify an understanding of plagiarism. Come join the fight!

Speaker:

, Library Director, Loyola Blakefield

 

E205. Cool Tools You’ve Never Heard Of!

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

Our popular and knowledgeable speaker amazes us once again by presenting useful and cool tools that teachers and educators have never heard of, but will definitely be able to use in their classrooms, libraries, and communities.

Speaker:

, Co-Founder, infoDOCKET & FullTextReports

Wednesday, Apr 1

Cybertours

Moderator:
Amanda Costigan, Librarian / Network Program Specialist, Federal Library and Information Network (FEDLINK)
 

Low-Cost Usability Testing Methods

11:00 AM2020-04-012020-04-01

Wednesday, April 1: 11:00 a.m. - 11:15 a.m.

Hear about the different methods the Boston PL used to test the usability of a new website with the public before going live. All of these methods were used with items the department already had on hand, without the purchase of additional items: online feedback survey, scenario-based testing, intercept survey, A/B Testing, and card sorting. Hear what worked best!

Speaker:

, Web Services Librarian, Boston Public Library

 

Productivity Tools for Libraries

11:30 AM2020-04-012020-04-01

Wednesday, April 1: 11:30 a.m. - 11:45 a.m.

Productivity tools are necessary for work efficiency and effectiveness. There are a ton of tools and techniques out there, and it can be difficult to determine which ones are most useful. This talk demonstrates some of the digital and analog productivity tools that are most applicable for librarians and library staff, such as Trello, Evernote, and Bullet Journals. She also looks at popular productivity activities, such as the Pomodoro and Getting Things Done methods. Get tips and ideas for your professional and personal projects.

Speaker:

, Outreach & Reference Librarian, University of the District of Columbia

 

Tips for Implementing Change

12:00 PM2020-04-012020-04-01

Wednesday, April 1: 12:00 p.m. - 12:15 p.m.

Does the thought of implementing a new software product or ILS sound like a complete nightmare? Speakers provide tips and ideas for taking your team from hiding behind the scenes to joyfully promoting the new product. They discuss change management, communication methods, invigorating organizational culture, and preparing for the unexpected.

Speaker:

, Educator, ByWater Solutions, LLC

 

5 Key Tips for Live Online Learning

12:30 PM2020-04-012020-04-01

Wednesday, April 1: 12:30 p.m. - 12:45 p.m.

As more learning opportunities go online, workshop presenters and trainers are discovering that an in-person event doesn’t seamlessly translate to a virtual format. Bates shares the five key aspects of online learning that make the difference between a boring webinar and an engaging virtual event.

Speaker:

, Principal, Bates Information Services, Inc. USA

 

Digital Tools for Retail Customer UX in Libraries

01:00 PM2020-04-012020-04-01

Wednesday, April 1: 1:00 p.m. - 1:15 p.m.

Hear how digital tools are being used for tech-based customer experience similar to retail outlets like the Apple Store. See what?s possible for libraries!

Speaker:

, Marketing Manager, Communico

 

Robots in Libraries!

01:30 PM2020-04-012020-04-01

Wednesday, April 1: 1:30 p.m. - 1:45 p.m.

Get an introduction to Misty II, the new generation of robot, which is already in use at the Palo Alto City Library and other places. Get ideas about how you could use this technology in your library.

Speakers:

, Education Partnership Manager, Misty Robotics

, Education Partnership Manager, Misty Robotics

 

Data Visualization 101

02:00 PM2020-04-012020-04-01

Wednesday, April 1: 2:00 p.m. - 2:15 p.m.

Data visualizations, data shown in a graphical format, are increasingly common in our professional and personal lives. Get an intro, hear about basic data principles, our perceptual abilities to make visual comparisons, and how to interpret some of the most often-seen types of graphs. No prior experience working with is data necessary!

 

Hidden Figures & Datasets

02:30 PM2020-04-012020-04-01

Wednesday, April 1: 2:30 p.m. - 2:45 p.m.

Many online searches revolve around words, but we shouldn’t forget the importance of numbers. Statistics, datasets, and numerical information can be even more vital to a research project than the words describing the numbers. Ojala helps you figure out reputable sources for numeric information, their credibility and validity, and potential for manipulation. Data literacy is rapidly becoming a core competency for information professionals. Go figure.

Speaker:

, Editor-in-Chief, Online Searcher Magazine, USA

 

Low-Cost Open Source Special Use Terminals

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 3:45 p.m.

Sustainability is an important issue for many libraries. One way to enhance sustainability is to replace full sized desktop PCs and costly proprietary systems with flexible micro-PCs running open source software. Loftus shares how his library used low-cost micro-PCs, Porteus Kiosk Linux, and Edubuntu Linux to create OPACs, an ABC Mouse/PBS Kids terminal, and a kiosk for the 2020 census. Get ideas and tips from an experienced practitioner!

Speaker:

, Systems Librarian, Baldwinsville Public Library

Wednesday, Apr 1

Library Leaders Summit

 

Keynote - AI & Our Future World

08:45 AM2020-04-012020-04-01

Wednesday, April 1: 8:45 a.m. - 9:45 a.m.

Adam Baumstarck & PepperIllustrating with a humanoid robot, Pepper, our speaker shares present and possible applications, challenges in machine learning, interesting experiences, and more.  Join us for a look into the future of AI and robots. Imagine some scenarios for your community!

Speaker:

, Senior User Experience Designer, Deloitte Touche Tohmatsu, Limited

 

Technology & the Future

10:00 AM2020-04-012020-04-01

Wednesday, April 1: 10:00 a.m. - 11:00 a.m.

Get insights about the future and discuss the key areas for libraries to focus their attention. The session includes interactive discussion with the audience about digital platforms, AI, engaging communities, and more. Bring your tech concerns and discuss them with colleagues and experts.

Speaker:

, Fellow, Brookings Center for Technology Innovation and Contributor to TechTank; Author, forthcoming book, Digitally Invisible: How the Internet Is Creating the New Underclass

 

Prickly Topics

11:15 AM2020-04-012020-04-01

Wednesday, April 1: 11:15 a.m. - 12:30 p.m.

Throughout the Summit panelists and practitioners have been identifying issues we find “prickly” and would prefer to avoid. This is the session in which we start to confront them, begin to scope various solutions, and gain insights for addressing tough issues and decisions.

 

LUNCH

12:30 PM2020-04-012020-04-01

Wednesday, April 1: 12:30 p.m. - 1:30 p.m.

 

AI & Change for Libraries

01:30 PM2020-04-012020-04-01

Wednesday, April 1: 1:30 p.m. - 3:00 p.m.

Change is a constant and it can be argued that as learning organizations libraries should be adept at change. Are we? In the Fall of 2019 two librarians researched how top academic research libraries are involved in AI and found that very few are. Led by these strategists we’ll work through change experiences, exercises and capture our realizations for our own specific change approaches.

Speakers:

, Chief Executive Officer, Fraser Valley Regional Library

, Corporate Lead, Global Knowledge, Fragomen

 

Distinctive Positioning for the Future

03:30 PM2020-04-012020-04-01

Wednesday, April 1: 3:30 p.m. - 4:30 p.m.

Designed to bring our thinking and discussions of the past two days together, this session probes “what is the distinctive position for libraries today and in the future?” How do, or should, libraries distinguish themselves within their communities, campuses or corporations? How can libraries partner with other groups yet retain their distinctiveness? Or is this even important? We’ll question where the learning commons ends and the library starts and how they interact—where the museum ends and the library starts—how public libraries can share programs with the zoo, how academic libraries can draw their non-academic communities in for support, and more.

Speakers:

, Director and former State Librarian, Carson City Library and Emeritus Professor, University of Nevada, Reno

, Brand Strategist, Stephanie Worrell Branding=Marketing + Design

 

Next Step: Complete Framework

04:30 PM2020-04-012020-04-01

Wednesday, April 1: 4:30 p.m. - 5:15 p.m.

Wednesday, Apr 1

Keynotes

 

Agile for Great Teams: User Stories, Stand-Ups, Scrum, Kanban, & Trello

07:30 PM2020-04-012020-04-01

Wednesday, April 1: 7:30 p.m. - 9:00 p.m.

In most cases when someone talks about Agile or Scrum, it is within the context of project management, and of course, this is their primary application. Yet, Agile processes and principles can affect cultural and organizational changes as well, including improved communication and engagement. Our first speakers share their perspectives and favorite Agile tools and principles for fostering strong, happy, and sustainable teams and workplaces. Our second team of speakers discuss how the National Library of Medicine sought to redevelop its interlibrary loan system, DOCLINE, and looked to transform  the way they worked. The DOCLINE Team explains how the transitions to Agile project management is going and share the lessons learned on their journey from waterfall project management toward Agile development. Learn about Agile, enjoy the evening, and help us create the first iteration of an Agile for Libraries Manifesto, one that uses language library teams can relate to! Participants new to Agile and those with years of experience, alike, will benefit from this highly engaging and thought-provoking workshop.

Speakers:

, Certified Agile Scrum Master, Griswold Memorial Library

, Certified Agile Scrum Master, Washington County Cooperative Library Services

, Certified Scrum Master, Systems Librarian, U.S. National Library of Medicine

, Librarian/Technical Information Specialist, Public Service Division/Collection Access Section, National Library of Medicine

, Librarian, National Library of Medicine

Thursday, Apr 2

Keynote

 

Literacy, Libraries & Innovation: Ensuring Equitable Access

08:45 AM2020-04-022020-04-02

Thursday, April 2: 8:45 a.m. - 9:45 a.m.

Our cultural institutions are surfacing and providing access to more and more fabulous digital assets and resources. Are libraries and other learning environments taking advantage of them?  Building them into programs and curricula?  Exposing them to the world at large?  One interesting new initiative will see artifacts from cultural heritage institutions more accessible to all. The DPLA, national aggregator of digital heritage collections in the US, and the Wikimedia Foundation, the nonprofit that operates Wikipedia and other free knowledge projects, are collaborating to incorporate DPLA’s cultural artifacts into Wikipedia and other Wikimedia projects. We’ll hear from DPLA, as well as several other North American institutions working to ensure equitable access to their resources. And we’ll hear from the user perspective too!  Prepare to be inspired, challenged, and motivated by our experienced and knowledgeable panel!

Moderator:

, Digital strategist, writer, independent consultant, Independent Consultant


Speakers:

, Executive Director, Digital Public Library of America

, Archivist of the United States, Archivist of the United States

, Librarian & Archivist of Canada, Library and Archives Canada

, Fellow, Brookings Center for Technology Innovation and Contributor to TechTank; Author, forthcoming book, Digitally Invisible: How the Internet Is Creating the New Underclass

 

Thursday, Apr 2

Track A: Cybersecurity & Libraries

Moderator:
Dr. Frank Cervone, Executive Director of Information Technology & College Information Security Officer, University of Illinois at Chicago
 

A301. Cybersecurity Landscape: Issues & Challenges

10:45 AM2020-04-022020-04-02

Thursday, April 2: 10:45 a.m. - 11:30 a.m.

Cybersecurity in today’s environment is extremely challenging and only getting more complex. In this talk, Cervone discusses what libraries and information agencies need to know now in the context of the threat environment, organizational exposures, how to assess risk, and put together a plan that will work for your organization.

Speaker:

, Executive Director of Information Technology & College Information Security Officer, School of Public Health, University of Illinois at Chicago and Lecturer, San Jose State University iSchool

 

A302. Top Cybersecurity Tools for Libraries

11:45 AM2020-04-022020-04-02

Thursday, April 2: 11:45 a.m. - 12:30 p.m.

Our experienced cybersecurity librarian shares his top tools and strategies for libraries. Pichman walks through the tools that help provide anonymity and some ways to help mitigate the ease of being tracked. He goes beyond private VPNs and Tor Browser to provide other tips and tricks. He gives an overview of some of the common devices, either hardware- or software-based, that are used by the Dark Side, and some easy-to-use defenses that you and your users can employ to protect yourselves from these attack vectors. Think of it as a Defense Against the Dark Arts class!

Speaker:

, Director of Strategic Innovation, Evolve Project

 

A303. Becoming Privacy Experts!

01:45 PM2020-04-022020-04-02

Thursday, April 2: 1:45 p.m. - 3:30 p.m.

Protecting privacy while leveraging technology to accomplish positive change is becoming a serious challenge for individuals, communities, and businesses. This facilitated, hands-on session enables you to learn more about what a privacy expert is, the role they can play, and the impact and influence they can have in the world today. It shares the latest research related to libraries using https to encrypt communications, discusses the use of tracking tags related to advertising, and other critical issues with implications for patron privacy with web services. With the help of experienced practitioners, attendees can discuss strategies for positioning and promoting librarians as privacy experts in their communities. Join us for an unusual opportunity to not only learn about a critical issue, but walk away with a plan to position yourself and your library with unique value as a privacy “center of competency” in your community!

Speakers:

, Managing Partner, Dysart & Jones Associates

, Co-Founder, infoDOCKET & FullTextReports

, Web Librarian, Vancouver Public Library

, Independent Consultant, Library Technology Guides, USA

 

A304. Becoming Privacy Experts! (continued)

02:45 PM2020-04-022020-04-02

Thursday, April 2: 2:45 p.m. - 3:30 p.m.

See A303.

 

A305. Tips for Keeping Library Customers Safe

03:45 PM2020-04-022020-04-02

Thursday, April 2: 3:45 p.m. - 4:30 p.m.

Our experienced public librarian shares tips and techniques for working with library customers to keep them and their communities digitally safe. During the last 2 years, he has led TPL’s Digital Privacy Initiative, an effort to educate and advocate for digital privacy best practices, for staff and the public. This includes public classes and events, staff training, and an internal technological and policy review, as well as engaging industry and sector experts. Get lots of tips and ideas to use in your community.

 

Thursday, Apr 2

Track B: Operations & Systems

Moderator:
Kathleen Monti, IT Librarian, FDIC
 

B301. Library Systems & Technology Industry Update

10:45 AM2020-04-022020-04-02

Thursday, April 2: 10:45 a.m. - 11:30 a.m.

In this regular CIL event, Breeding relates the latest events and trends in the library systems and technology industry. Breeding authors the annual “Library Systems Report,” published in American Libraries, which covers strategic technology products used by libraries and the vendors that develop and support them. Following the rounds of consolidation in recent years, technology products and strategies have evolved according to new priorities. Open source products are well-established and continue to have a major impact on the industry. This session provides a preview of the report to be published in May 2020.

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

B302. Interactive Online Tool Evaluation Checklist

11:45 AM2020-04-022020-04-02

Thursday, April 2: 11:45 a.m. - 12:30 p.m.

Our speakers present an interactive online-tool checklist that they developed to help their faculty evaluate the usefulness and efficacy of online tools before incorporating them into their teaching and classroom environments. Based on instructional design principles, the tool contains a series of questions that are meant to be used as a guide for faculty to consider six overall criteria: alignment with learning goals and objectives; accessibility; ease of use; technical support; privacy and security; and overall tool assessment. In addition to demonstrating the tool, our presenters discuss their challenges, opportunities, insights, and lessons learned.

Speakers:

, Learning Design Librarian and Associate Dean, St. John’s University Libraries

, Associate Director, Emerging Technologies, St. John’s University Libraries

 

B303. Practical Smart Devices for Libraries

01:45 PM2020-04-022020-04-02

Thursday, April 2: 1:45 p.m. - 2:30 p.m.

This panel begins with several participating sharing the best of the Consumer Electronics Show with implications for libraries. The practitioners/panelists then discuss how their organizations use simple smart devices and tools to improve library services and tasks, sharing their experience with a variety of smart devices. Learn lots about new and emerging smart devices and their implications for libraries.

Speakers:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

, Director of Strategic Innovation, Evolve Project

, Education Partnership Manager, Misty Robotics

, Education Partnership Manager, Misty Robotics

 

B304. Open Source Opportunities & Perspectives

02:45 PM2020-04-022020-04-02

Thursday, April 2: 2:45 p.m. - 3:30 p.m.

Products based on open source software have become well-established in the library technology scene. Koha and Evergreen have seen steady growth in the U.S. In some international regions, Koha is considered almost the default system. The FOLIO project has recently crossed a key threshold, with its initial production implementations underway or complete. FOLIO’s micro-services architecture offers a more modular approach for library resource management and discovery. Get an overview of the impact of open source resource management and discovery systems, recent events, and trends to expect in the future.

Speaker:

, Independent Consultant, Library Technology Guides, USA

 

B305. Introducing Emerging Tech to Staff & Customers

03:45 PM2020-04-022020-04-02

Thursday, April 2: 3:45 p.m. - 4:30 p.m.

The words “‘emerging technology” can inspire excitement and dread among staff in equal measure. Our first speakers discuss strategies for overcoming staff resistance, developing policies, and training staff as you work to incorporate new technologies into your library’s programs and services. Our second team of speakers shares their secrets for helping adults learn: designating times and space for assisting adults, proper communication, resources needed, and best practices. Whether you are applying for work, filing for Social Security, or furthering your education, the need for technology is essential. A 2018 U.S. Department of Education study found that roughly 16% of the adult U.S. population is computer-illiterate. Hear how one library is helping adults submit information online, learn about and use technology, and address strategies for the digital submission process for the 2020 Census.

Speakers:

, Technology Librarian, Sachem Public Library

, Assistant Director, South Huntington Public Library

, Co-Supervisor, Technology Learning Center, Cape May County Library

, Co-Supervisor, Technology Learning Center, Cape May County Library

 

Thursday, Apr 2

Track C: Management: Change & Opportunities

Moderator:
Janice Young, Library Director, Department of Veterans Affairs
 

C301. Branding Power: Changing Perceptions

10:45 AM2020-04-022020-04-02

Thursday, April 2: 10:45 a.m. - 11:30 a.m.

Most likely, your library is part of a large network of users and/or in a busy community. By using branding strategies, your library can elevate its presence and change user perception. Using a case study of how libraries engaged brand strategists to achieve their goals, this session how shares to elevate your library’s awareness and relevance through brand architecture and strategic communication. Brand architecture is a methodology used to deconstruct elements of a brand (in this case a library) by articulating its elements and services to understand how they best serve users. The process helps to discover the library’s most promotable strengths (offerings, physical spaces, and services). Strategic messaging is then used to promote those strengths along with events, resources, and programs. The case study illustrates how a medical library successfully articulated its brand positioning (a strategic statement that defines what a brand stands for, why it is different from its competitors and why users should care about it) and enhanced awareness. It describes how to set realistic targets and compare current needs against current branding efforts. Gain a deeper understanding of the library as a brand, enhance its offerings and identify its strengths/weaknesses, elevate classes/events/programs by organizing them under a strategic platform that supports brand positioning, create strategic messaging to influence attitudes, share service information, and promote space improvements and upgrades. The library of the future will need marketing and brand-building tools to grow and thrive, so grab the ideas and tips here!

Speakers:

, Brand Strategist, Stephanie Worrell Branding=Marketing + Design

, Library Consultant, Aaron Cohen Associates, LTD and LITA, SLA, PLA, ACRL, LLAMA

 

C302. Customer Service: Sending a Positive Message

11:45 AM2020-04-022020-04-02

Thursday, April 2: 11:45 a.m. - 12:30 p.m.

Customer service is branding. Bad customer service will drive your users away. Good customer service will spread and attract users to your library. Customer service resonates beyond individual transactions, which is why it should be considered an integral part of your overall branding strategy. If you brand your library as a great place to be, you want the customer service your users receive to reinforce that messaging. Kowalski discusses the role customer service plays in outreach and marketing, how to promote effective customer service, and takeaway training ideas and activities to try at your library. Gray and Starkey discuss how customer relationship management (CRM) systems have long been used to document communication and improve results in sales and service organizations. They share how their library implemented LibCRM, the considerations and decisions involved, and development of policies and procedures to guide contributing staff members. They discuss the benefits of LibCRM to coordinate communication, improve service, promote transparency across library teams, collect critical information to aid succession planning for future staff, and to document impactful interactions and partnerships. The LibCRM lead project manager from Springshare shares insights about the features and functions of the platform, how it is being used in libraries, and plans for enhancements and future developments.

Speakers:

, Outreach & Reference Librarian, University of the District of Columbia

, Special Projects Officer, Kelvin Smith Library, Case Western Reserve University

, Team Leader, Research Services, Case Western Reserve University

, Springshare, USA

 

C303. Next-Gen Library ROI

01:45 PM2020-04-022020-04-02

Thursday, April 2: 1:45 p.m. - 2:30 p.m.

Library funders across institution types and industries are ever-increasing the level of scrutiny for library budgets—information needs assessments, customer engagement, marketing plans, metrics dashboards, numbers galore—turning the librarians into business analysts, true pivot wizards. Illustrating library value and presenting the right ROI analysis require constant adjustment to changing budget justification requirements. Judging by the value and ROI requirements of today, what aspects of the ROI rationales will be changing in the future, and how will that impact librarians’ skill requirements? Get lots of ideas from our experienced speaker.

Speaker:

, Copyright & Library Management Consultant, -, - and -

 

C304. Embracing Change: Tools & Techniques

02:45 PM2020-04-022020-04-02

Thursday, April 2: 2:45 p.m. - 3:30 p.m.

Change is inevitable, yet remains one of the most difficult things to readily accept. Understanding the stages of change and reactions associated with those stages will assist our leadership, our colleagues, and our public interactions in embracing change rather than dreading it. New technologies and ever-changing systems make it essential for library leaders to understand factors associated with establishing successful change. Wolford shares various change management principles, how to understand generational differences, various modes of communication, and simple exercises to assist those working through change. She discusses how to support the acceptance of change and motivate all involved to reach successful project outcomes.

Speaker:

, Interim Director, DALNET - The Detroit Area Library Network

 

C305. Improving Staff Workflows & Planning Processes

03:45 PM2020-04-022020-04-02

Thursday, April 2: 3:45 p.m. - 4:30 p.m.

Libraries must engage productively with their stakeholders, including users, employees, and governing authorities, in order to discern the next steps in their evolutionary journey. Working effectively with groups (e.g., planning teams and focus groups) is a powerful way to facilitate organizational change. This talk offers practical tips and techniques for working with groups based on our first presenter’s professional experience and insights from the fields of evaluation, design, organization development, and marketing research. Our second speaker discusses how to make your spreadsheets and documents work harder by creating an “app” using Coda (coda.io). Goodman shares how she created a new book group’s workflow in an attractive and easy-to-use interface. The new system tracks inventory, reading history, and current checkouts and helps staff to make recommendations. The app also ties into notification systems via email and calendar integrations. Staff can make better decisions and track the use of the collection across time through built-in visualizations.

Speakers:

, Associate Dean, Library Technologies & Collection Services, Liberty University

, Publicity Manager, Darien Library

 

Thursday, Apr 2

Track D: Content: Open & Digital Access

Moderator:
Terence Huwe, Library Director (Emeritus), Institute for Research on Labor & Employment, University of California, USA
 

D301. Access to Open Access

10:45 AM2020-04-022020-04-02

Thursday, April 2: 10:45 a.m. - 11:30 a.m.

The session shines a light on two facets of open access: the pay side and the read side. After 2 decades, where does open access publishing stand? And how will current developments affect your acquisitions budget in the future? Equally important, what is the status of discovery and access to open access materials? A case study illuminates the challenges involved in operating an institutional repository and providing seamless access to journal articles published under an open access model. The final presentation covers developments in data creation, access, retrieval, articulation, presentation, publishing, and curation, plus ways of finding the open data and statistics you need.

Moderator:

, Executive Editor, Computers in Libraries Magazine, Published by Information Today, Inc.


Speakers:

, Independent Journalist & Open Access Commentator (virtual)

, Chair, Library Information Technology, University of Florida

, Business Librarian, Georgetown University

 

D302. Econtent Updates: Ebooks & Advocating for Change

11:45 AM2020-04-022020-04-02

Thursday, April 2: 11:45 a.m. - 12:30 p.m.

 

2019 was a tumultuous year for ebook and eaudio access. After years of slow but steady progress with traditional publishers, we’ve seen more restrictive licensing take hold, resulting in less content for library users. Whether it’s embargoes, time-limited licenses, or exclusive deals, access for library users is moving in the wrong direction as publishers struggle to maintain sales in the consumer marketplace. This session provides an update of what’s happening in the world of digital resource access for libraries, how libraries are working together to advocate for change, and updates on international research to support proving the case that libraries build a stronger reading culture by promoting books and authors.

 

Speaker:

, Chief Librarian, Vancouver Public Library

 

D303. Bringing Collections to the Screen

01:45 PM2020-04-022020-04-02

Thursday, April 2: 1:45 p.m. - 2:30 p.m.

Our NGA library speakers discuss their procedures and challenges in providing digitized content from their collections via the International Image Interoperability Framework (IIIF), an initiative led by the world’s leading research libraries. It is an open-source, community-driven technology that aims to provide application programming interfaces (APIs) that support viewing, comparing, manipulating, and annotating images from a variety of repositories. The NGA Library made the decision to implement IIIF alongside its new library system, Ex Libris’ Alma and Primo VE products, and our speakers discuss the technical procedures required to integrate the IIIF APIs with the Primo VE discovery client and Alma, the cloud-based library services platform. Members of the NISO Content Platorm Migration workgroup discuss their recommended practices document to guide publishers, platform vendors, and librarians through content migrations. Hear about the problems encountered in migrations and the recommendations to make them progress smoothly.

Speakers:

, Library Systems Specialist, National Gallery of Art (NGA) Library

, Special Collections Librarian, National Gallery of Art (NGA)

, Discovery Services Librarian, Libraries, University of Central Florida Libraries

, Wiley

 

D304. Creating Digital Content: Free & Easy

02:45 PM2020-04-022020-04-02

Thursday, April 2: 2:45 p.m. - 3:30 p.m.

You might not realize it, but you own a great video camera. It’s on your smartphone! King shares tips, tricks, and tools to make digital content videos with your smartphone. Video-editing apps, mobile video accessories, and simple video-making tips are covered. Prince shares how students from a course entitled Research and Documentation in the Information Age created digital content, research projects using OMEKA, a free online software product. Students were all online natives with a voracious appetite for consuming all things digital but not creating. One of the course objectives sought to integrate technology with research techniques in a presentation format. Students honed their abilities as digital content creators, switching from using technology as a recreational activity. Get the practical steps on how to empower students to embrace being digital content producers while increasing the quality of academic research.

Speakers:

, Digital Services Director, Topeka & Shawnee County Public Library and Publisher, davidleeking.com

, Assistant Professor, New York City College of Technology

 

D305. Better Access, Privacy, and Data? Yes!

03:45 PM2020-04-022020-04-02

Thursday, April 2: 3:45 p.m. - 4:30 p.m.

Managing access to subscribed services is a major challenge. Users expect a seamless, personalized experience on different devices, but the usual approaches to access management force librarians to choose between the anonymous ease of onsite IP authentication or the friction experienced by users authenticating across multiple resources with single sign-on. Building on the work of the RA21 initiative, a NISO Recommended Practice on Improved Access to Institutionally-Provided Information Resources charts a way forward. Libraries will be able to provide seamless, privacy-preserving, and one-click access to its subscribed content from any device. How is privacy protected? How is access simplified? How will numerous library use case scenarios be accommodated and accessibility standards implemented and supported? This session examines how very different libraries are addressing these questions and using LibLynx to manage and improve access while protecting privacy. First, Felts and Lloyd describe how the Coalition for Seamless Access, a consortium of industry partners including librarians, access providers, publishers, and standards organizations, is in a beta implementation initiated in fall 2019. Then Carter and Weiner discuss how a hospital library uses patron-empowered data (PED) to drive decisions. LibLynx’ real-time, privacy-protected reports produce meaningful access statistics broken down by patron type, department, and location. Hartford Hospital Library Services is improving user satisfaction, significantly increasing resource usage, and using the access service reports to validate user support and required staffing. An unexpected benefit of LibLynx is the measurable increase in patron self-service, allowing librarians to address more challenging topics. Carter has also found that library super users are engaging in collaborative collection development. The data positions the library to negotiate with vendors from a position of strength and to reallocate staff time previously spent on collating and deciphering access data to directly supporting patrons.

Speakers:

, Head of Library Technology & Systems, Library, Coastal Carolina University

, CEO, LibLynx

, Director, Library Services, Hartford Hospital

, LibLynx

 

Thursday, Apr 2

Track E: Insights, Innovation, & Imagination

Moderator:
Brittany Ham, Library Associate, ILL, Arlington Public Library
 

E301. AR/VR—Latest & Next

10:45 AM2020-04-022020-04-02

Thursday, April 2: 10:45 a.m. - 11:30 a.m.

Augmented and virtual reality are storming every industry and libraries are taking advantage of the wave in a big way! Hear the latest about the technology and what’s on the horizon. Learn about the types of programs being offered in libraries and be inspired by our innovative and imaginative speaker!

Speaker:

, Librarian, Innovation Lab Manager, St. Petersburg College

 

E302. VR Lab

11:45 AM2020-04-022020-04-02

Thursday, April 2: 11:45 a.m. - 12:30 p.m.

In spring of 2018, SCCC began piloting a virtual reality lab within its library. While the process of building and implementing the lab proved to be an arduous task at times, it eventually provided the college community with a valuable resource for learning. Hear about the aspects of the VR lab that brought it to fruition (conceptualization, finances, logistics, etc.) as well as the envisioned outcomes and future trajectory. There are lots of challenges and questions that need to be addressed when thinking about bringing virtual reality (VR) equipment into your library. Ellern discusses how all types of makerspace technologies, including VR, require a shift in thinking about what the role of the college library is in providing these kinds of services. The hardware is often the easy part. She explores the challenges in a mid-sized university library.

Speakers:

, Assistant Professor, Library Services, Suffolk County Community College (SCCC)

, Systems Librarian, Hunter Library, Western Carolina University

 

E303. Makerspaces, Libraries, & the Social Good

01:45 PM2020-04-022020-04-02

Thursday, April 2: 1:45 p.m. - 2:30 p.m.

Vecchione discusses how makerspaces impact the world around them. From the plastics that are used to the items users create, everything a makerspace does creates an impact. How can we, as makerspace leaders, ensure that we are designing a space and projects that benefit the social good? Learn about a framework you can use to enhance initiatives in sustainability with positive social impact. Create items benefitting communities, and take your makerspace to the next level, especially with partnerships with special education teachers, occupational therapists, and artists. Get lots of tips and ideas from our speakers!

Speaker:

, Associate Professor & Unit Head, Emerging Technologies and Experiential Learning, Boise State University

 

E304. Connecting Communities With Tech that Matters

02:45 PM2020-04-022020-04-02

Thursday, April 2: 2:45 p.m. - 3:30 p.m.

The 2018 World Economic Forum pinpointed artificial intelligence (AI), virtual reality (VR), augmented reality (AR), drone technology, the Internet of Things (IoT), and web/ mobile applications as some of the most influential technology in the world. Most of this technology overlaps and appears in a single tool. For example, drones can collect and transmit data using the IoT, and AI can process and make predictions based on the data, all controlled by a web app. Learn how to select and invest in the tech that matters most to your community. Position the library as a valuable community anchor for reskilling people for the future of work. Then hear how, with a generous grant from a local foundation, the New Lebanon Library, started a virtual reality program primarily aimed at their senior population. While the mention of technology typically sends some running, the curious have come forth and are learning to embrace a world they never thought possible. Sears shares the initial impact and where they are hoping to take the program in her community.

Speakers:

, Technology Innovation Librarian, Nebraska Library Commission

, Library Director, New Lebanon Library

 

E305. Integrating XR Tech & Programming in Libraries

03:45 PM2020-04-022020-04-02

Thursday, April 2: 3:45 p.m. - 4:30 p.m.

Over the last 3 years, California, Washington, and Nevada have launched statewide initiatives to integrate Xtended Reality (XR) systems and programming in libraries. Our speakers discuss the best practices developed in each of their states as libraries installed XR systems. They cover the XR setup, installation, and staff training with examples and assessment of what worked and what didn’t work. They share the process of how libraries introduced AR and VR to patrons through demonstrations and community events and made XR an integral programming component as a digital “collection”; how to help library staff and patrons become XR creators to begin building an XR collection; a step-by-step how-to for setting up and maintaining this collection to ensure that media can be shared and is compatible with emerging devices for experiencing; a look to the future of new devices and applications, with examples of wireless VR and AR headsets; and how to have an adaptable system in place for an emerging field where standards are just beginning to emerge. Join this exciting session as it shares the experiences of libraries exploring this new frontier.

Speakers:

, Library Director, Marin County Free Library and President, CALIFA

, Assistant Administrator, Nevada State Library, Archives & Public Records

, Director, XRLibraries

Thursday, Apr 2

Cybertours

Moderator:
Amanda Costigan, Librarian / Network Program Specialist, Federal Library and Information Network (FEDLINK)
 

Wizarding 101: Portal for Enhancing Library Instruction

11:00 AM2020-04-022020-04-02

Thursday, April 2: 11:00 a.m. - 11:15 a.m.

How do you create tutorial content that is relevant, engaging, and needs constant updating? Wizardry! Come, find out how Frederick Community College used LibWizard to create a series of tutorials that reflect the tone and content of our face-to-face English 101 Library Instruction sessions. They discuss challenges the software presented, how to leverage content to extend the breadth and depth of English 101 Library Instruction sessions, lessons learned over its first year of use, and wizarding plans for the future.

Speakers:

, Information Literacy Librarian, Bess and Frank Gladhill Learning Commons, Frederick Community College

, Directer, Library Services, Frederick Community College

 

Next-Gen Tech & Copyright Compliance

11:30 AM2020-04-022020-04-02

Thursday, April 2: 11:30 a.m. - 11:45 a.m.

While publishers are in a perpetual competition to enhance their platform functionalities and outplay their competitors, librarians are tasked with staying up-to-date with these new technology offerings, remaining in constant learning mode. The librarian’s interest is not only the functionality, but the impact, of technology developments on copyright guidelines or restrictions. Get the future outlook and expectations for the librarians in the roles of copyright advisors, educators, and policymakers. Hear how new technologies may impact the copyright side of the library world.

Speaker:

, Copyright & Library Management Consultant, -, - and -

 

Geolocation-Based Social Media Tools for Online Research

12:00 PM2020-04-022020-04-02

Thursday, April 2: 12:00 p.m. - 12:15 p.m.

With billions of social media posts and interactions occurring every day, it can be challenging for information professionals to find relevant information and filter out the noise. Geolocation-based social media tools help info pros find specific and timely information from a specific geographic area. Geolocation information also helps researchers to visualize information and identify significant trends. Learn about a few geolocation based social media tools to enhance your online research.

Speaker:

, Founder & President, Nighthawk Strategies

 

Robots in Libraries!

12:30 PM2020-04-022020-04-02

Thursday, April 2: 12:30 p.m. - 12:45 p.m.

Get an introduction to Misty II, the new generation of robot, which is already in use at the Palo Alto City Library and other places. Get ideas about how you could use this technology in your library.

Speakers:

, Education Partnership Manager, Misty Robotics

, Education Partnership Manager, Misty Robotics

 

Finding Hard Info: Beyond Google

01:00 PM2020-04-022020-04-02

Thursday, April 2: 1:00 p.m. - 1:15 p.m.

Wouldn’t it be nice if Google really did return relevant, timely, and accurate results in the first five snippets that show up in response to a search query? It may work for trivial questions, but serious researchers know that digging deeper, using multiple search engines, switching browsers, and accessing specific sites are necessary. In a multidisciplinary, multi-format online world, there’s more to search than Google. Explore some hidden sites and learn techniques for hard-to-find information.

Speaker:

, Editor-in-Chief, Online Searcher Magazine, USA

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