March 26-28 preconference workshops March 25 hyatt regency crystal city
arlington, va

Carmen Ho

Planning Specialist
Policy, Planning and Performance Management
Toronto Public Library

Carmen is part of the Policy, Planning and Performance Management team at Toronto Public Library. In her role as a planning specialist, she engages in long and short-term planning for the organization and develops standards, performance measures and evaluates methodologies and outputs on library projects and services. Her recent work includes supporting TPL’s Open Data initiatives, developing a measurement and evaluation tool for Ontario public libraries to measure the impact of technology services and working to improve access to a broad range of library services including technology and connectivity across TPL’s 100 branches. 

Computers in Libraries 2018

Thursday April 19, 2018

11:45 a.m. - 12:30 p.m.

C302: Outcomes & Impact of Tech Services

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