April 27-29 Hyatt Regency Crystal City
Arlington, VA
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Tuesday, April 28, 2015

B204: Digital Habits of Public Library Customers

2:30 p.m. - 3:15 p.m.
Deirdre Costello, Director, UX Research, EBSCO Information Services
Christi Showman Farrar, Senior Product Manager, Schools & Public Libraries, EBSCO Information Services

EBSCO’s User Research team recently conducted an ethnography-style project focusing on the digital habits of public library members, how the habits are formed, and the needs that spark their searches. The team talk about the project, the research findings, how those findings impact how they think about public library users, and how the findings can help public libraries support their users’ evolving needs—reader, seeker, socialite, “informavore”!

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