April 27-29 Hyatt Regency Crystal City
Arlington, VA
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Wednesday, April 29, 2015

B303: Cutting-Edge Communities: Tech Assistance

1:30 p.m. - 2:15 p.m.
Nick Taylor, Supervisor, Tech Experience, Arapahoe Libraries & Denver PL
Erika Bayler, Technology Specialist, Arapahoe Library District

Since the emergence of e-books and skyrocketing Wi-Fi usage, public libraries have seen an influx of customers seeking increasingly complex technology assistance. Hear how one library district identified this need in its community and created a unique, customer-facing technology team working under the IT department. The superstar team is comprised of former engineers, retail workers, and librarians who all help patrons with technology needs from an Apple Store inspired Tech Bar service point in each library branch. These needs have ranged from 3D printing a miss- ing piece of gym equipment to dropping beats in our media labs to resurrecting dead laptops. To further the community’s tech knowledge, the team also showcases the library’s investment in beta technologies such as Oculus Rift and Google Glass. Get tips and techniques from inception to implementation, and staff and patron feedback, as well as how it might be replicated on a small or large scale at your library.

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