April 27-29 Hyatt Regency Crystal City
Arlington, VA
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Monday, April 27, 2015

C102: Library Platforms: Streamlining Systems & Workflow

11:45 a.m. - 12:30 p.m.
Michelle D'Couto, Lead Product Manager, Ex Libris, a ProQuest Company
Kathryn Silberger, Senior Librarian Digital Content Services, Marist College
James Hammons, Head of Library Technologies, Ball State University

It is time to implement a modern library services platform— one that allows libraries to focus on their patrons and efficiently manage rich library collections in order to exceed researcher expectations. Library staff is the most valuable resource in the library and it’s time that we utilize next generation library management systems to redeploy that resource in our libraries. Current technology hinders the library’s ability to utilize this most valuable resource in the best way. As Marshall Breeding says, “ The allocated staff time, talent, and effort has become misaligned with the character of collections and services.” D’Couto presents research into the divergence between how library staff spend their time and the services that end users actually consume. This actual observational measurement provides insight into the challenges that academic libraries are facing as they deal with predominantly digital collections. Silberger shares how implementing Intota at Marist College helped transform their library and how analysis of software supplied data informs collection decisions allowing for a more engagement-centric model. Hammons discusses the findings as they relate to change management within the library staff.

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