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Full Day Workshop
Workshops
 
Search and Discovery Sandbox
Web Presence
Library Technology Sandbox
Learning From Leaders
Innovation & Risky Ideas
 
Content Management
Operations & Systems
Enterprise Practices
Digital Divide
Sustainability
 
Community Engagement
Playing in New Tech Sandbox
Management Practices
Digital Transformation & Pivoting Services
Learning
9:00 AM
Full Day Workshop
Length: 7 Hours
Speaker(s):
, Principal,Bates Information Services, Inc.
, Co-Founder,infoDOCKET & FullTextReports
, Professor Emeritus of Librarianship,Montana State University
, Editor-in-Chief,Online Searcher Magazine, USA
Description: This year as never before, we are all being called upon to reset our assumptions on search techniques and approaches. From Google's frequent algorithm changes that affect our search results to new sources of both open source and fee-based information, as well as new expectations from clients and patrons, information professionals need to re-examine all their search practices. Info pros have a unique skill set that gives us the ability to own the search space. But equally important is the ability to challenge our assumptions about search and hone our search skills. This practical, full-day workshop provides the latest tips, tricks, and techniques for unlocking the "black box" of search. Our search experts reveal what you need to know today to perform better and more effective searches, analyze search results to surface value, teach others good search practice, and remain on top of search innovations. There's always something new to be learned from these leading-edge info pros. Whether you're a novice or expert searcher, you come away with a new understanding of innovations in search, new resources to share with colleagues, and more search tools for your professional toolkit. Our experts cover these topics:
  • What's New in Web Search: Learn about new developments in search engines that affect how, why, and where to search to get the best results.
  • Savvy Search Strategies: Strategize your research to accommodate new technologies and techniques for increasing sense-making.
  • Resourcefully Yours: So many resources, so little time! We introduce a number of new, different, and changed resources to turbocharge your research.
  • SWOT for Search Professionals: Take a fresh look at where search professionals can make the biggest impact and most effectively leverage your expertise.


Workshops
Length: 3 Hours
Speaker(s):
, Independent Consultant,Library Technology Guides, USA
Description: In this half-day workshop, technology expert Marshall Breeding moderates a discussion of key technology problems and challenges facing libraries today. He incorporates recent information about the issues and developments of the relevant technologies, products, and services relevant to the topics of discussions raised in the workshop. This informal workshop focuses on real-world technology issues, so come prepared with the topics and issues of interest in your organization. What are your library and community challenges in today’s uncertain world? Bring them to this informed facilitated discussion, get tips and techniques for planning, and take away some new ideas!

Workshops
Length: 3 Hours
Speaker(s):
, Managing Partner,Dysart & Jones Associates
, Organizational Development Librarian,University of Manitoba, & IFLA Management & Marketing Standing Committee
Description: Coaching is an incredible process for learning and developing as we have witnessed in countless places including the Tokyo Olympics (“The words of great coaches fuel great athletes; building champions!” [Petro-Canada Tokyo 2020; Live by the Leaf]), within leadership teams, as well as learning and developing in the building of our careers. Our speakers discuss the differences between coaching and mentoring and training; look at coaching principles and processes; share successful programs and experiences; highlight the power of asking questions; refer to several great books to support topics discussed; and more! Quoting a Harvard Business Review study: “Asking questions is a uniquely powerful tool for unlocking value in organizations: It spurs learning and the exchange of ideas, it fuels innovation and performance improvement, it builds rapport and trust among team members.” This interactive half-day workshop is packed with actionable, thought-provoking ideas and experiences from both the speakers and the participants! It's definitely a place to learn and grow yourself and take home plans to share with your colleagues!

Workshops
Length: 3 Hours
Speaker(s):
, International Consultant,Strategic Doing Consulting
, Library Consultant,Free Range Librarian
, Web Services Librarian,University of Pittsburgh
Description: How do we design for changing technologies and flexible smart spaces? How do we step up our digital transformation in uncertain times and keep our members safe? How do we incorporate new gadgets, apps, and technologies to engage our communities in new and exciting ways? Get some insights and ideas from our experienced academic, public, and school librarians for planning successful future library experiences for your users.

Workshops
Length: 3 Hours
Speaker(s):
, CEO,Earley Information Science
Description: Knowledge graphs represent concepts (e.g., people, places, events) and their semantic relationships. As a data structure, they underpin a digital information system, support users in resource discovery and retrieval, and are useful for navigation and visualization purposes. Within the libraries, knowledge graphs are typically rooted in knowledge organization systems, which have a century-old tradition and have undergone their digital transformation with the advent of the web and linked data. Being exposed to the web, metadata and concept definitions are now forming an interconnected and decentralized global knowledge network that can be curated and enriched by community-driven editorial processes. In the future, knowledge graphs could be vehicles for formalizing and connecting findings and insights derived from the analysis of possibly large-scale corpora in the libraries. Get a solid look at what they are, how they can be utilized in the information world, and the many opportunities for libraries and their communities.

Workshops
Length: 3 Hours
Speaker(s):
, Technology Innovation Librarian,Nebraska Library Commission
Description: Technology is not science fiction. Ready Player One is not the future of virtual reality, and Big Brother does not have to be watching. We need to change the narrative of technology. This workshop blends technology with story to write a better future for us all. A toolkit for you to try in your own community is included. Workshop participants gather as storytellers to learn the truth about a technology of our own choosing and to explore how technology can shape the world. You may have heard about AI, mixed reality, or the internet of things, but this workshop is all about people. Technology solves real problems in the world, but who is behind the curtain? How is technology made? Who is impacted by the solution? How? Why does it matter? Learn the truth about technology through story, then write about how you would solve a problem of your choosing by using technology tools you can access in real life. A curated collection of resources is available to help you deeply understand technology, people, and the problems that matter. Dystopia has no place in this story. Neither does coding. Libraries reach more people through story, and by the end of this workshop, you will have written about a world you can actually help to create.

Workshops
Length: 3 Hours
Speaker(s):
, Independent Leadership & Library Consultant,Denmark
Description: This workshop shares hands-on tools to use the global goals in your everyday work, thereby supporting your community in new ways, and providing learning opportunities for your community. It gives you the skills to work actively with projects that have an impact on the global goals. It covers what the Sustainable Development Goals are; skills needed to apply them; how you can use the global goals as a strategic framework for your library; how to brand your library on sustainability in your city, region, and beyond; how to position your organization as forward-thinking and able to draw attention; how to showcase good examples from your community; and how you can provide basic skills in this area for your community. Our workshop leader shares best practices from around the world; facilitates, using design thinking, the generation of ideas that can work in our libraries; and provides practical tools and techniques to develop new skills to work with the goals and support your communities learning about the goals.

Workshops
Length: 3 Hours
Speaker(s):
, Librarian, Innovation Lab Manager,St. Petersburg College
Description: 3D-scanning may be riding on the coattails of 3D design and printing technologies, but it has had a long history of useful applications. For example, the Innovation Lab, a community-driven solution space located in the Seminole Community Library at St. Petersburg College, has been working on some 3D scanning projects like digitizing real dinosaur bones and other objects to be shared as holograms to help augment traditional learning opportunities, helping a local glass museum import 3D scanned objects into virtual and augmented reality spaces, and others. See what exciting things can be done with 3D-scanning, holograms, virtual reality, and more!

Workshops
Length: 3 Hours
Speaker(s):
, Director of Strategic Innovation,Evolve Project
, Co-Founder,infoDOCKET & FullTextReports
, Executive Director of Information Technology & College Information Security Officer,University of Illinois at Chicago
Description: Protecting privacy and security while leveraging technology to accomplish positive change is becoming a serious challenge for individuals, communities, and businesses. This workshop, led by expert leaders and practitioners, covers personal and organizational privacy as well as top security issues for libraries and their communities. Price discusses what a community privacy expert is, the role they can play, and the impact and influence they can have in the world today. He shares strategies for positioning and promoting librarians as privacy experts in their communities. Other topics include the latest research related to libraries using https to encrypt communications, the use of tracking tags related to advertising, and other critical issues with implications for patron privacy with web services.

Workshops
Length: 3 Hours
Speaker(s):
, Principal,Lighthouse Consulting, Inc.
, Principal,Brightsail Research
Description: “Not everything that can be counted counts, and not everything that counts can be counted.” Public libraries have an incredibly complex value proposition that can rarely be expressed in one phrase or a single StatShot. There's often difficulty in choosing which impacts to emphasize and communicate (and how).  Easily collected and used data on circulation and gate-counts no longer cuts the mustard in the competitive world of municipal and not-for-profit funding. Libraries are part of a new thinking—The Public Benefit Sector. Abram has many decades of experience and writing in developing datapoints and stories that are fit-for-purpose and successfully communicating them outside of our library bubble . He shares his Integrated Smart Strategies for developing a small range of impact points and seeking funding and demonstrating positive impacts on communities, including the tools you can use. Silk discusses social impact programs as a way to create public value that serves a local or global community need.  She presents multiple social impact frameworks  that libraries can use to align to their strategic goals and to establish measurable objectives to track progress towards outcomes and social impact.  Our speakers demonstrate how to identify the metrics that are most meaningful to a library’s community, and how to use data they already collect to demonstrate their positive social impact at the local and global levels. Using case studies as examples, attendees learn how to use library data to tell stories that are compelling to stakeholders within and outside of the library bubble.

1:00 PM
Workshops
Length: 3 Hours
Speaker(s):
, Digital Services Director,Topeka & Shawnee County Public Library
Description: Technology has changed the face of libraries and is continuing to change how we work and how we deliver services to customers. In fact, the past year has pushed us, or, in some cases, made us scramble to discover and experiment with new technologies and tools, to train our staff and community, and to look for new ways of doing our core activities. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees ID what trends to look for, find out the difference between a technology trend and a fad, learn how to adapt to what others are doing to your community, and get ideas on how their library can respond to technology as it emerges.

Workshops
Length: 3 Hours
Speaker(s):
, Associate Chief Librarian, Engagement & Access,University of British Columbia - Okanagan
Description: Need some clarity on a current project? Want to understand your team better? Ready to delve into some self-reflection? The basic SWOT matrix (strengths, weaknesses, opportunities, and threats) is a common tool for analyzing the current situation and identifying new objectives. In this facilitated workshop, we transform the traditional SWOT matrix into a SWOT model, using LEGO bricks to explore and discover new insights. This hands-on LEGO Serious Play experience promises to produce rich reflection, deeper dialogue, and … laughter. Come build your strategy brick by brick! Learn techniques to share with your communities.

Workshops
Length: 3 Hours
Speaker(s):
, Librarian, Innovation Lab Manager,St. Petersburg College
, Director of Strategic Innovation,Evolve Project
, Director and former State Librarian,Carson City Library
Description: This workshop focuses on new types of programs and ser­vices libraries are providing for their communities—makerspaces, innovation labs, and an assortment of studios that give users the tools to be creative and gain experience with emerging technologies. Filled with tips and techniques, our experienced speakers give you all you need to get started and to move into an innovative, customer-centric learning space based on STEM education, which also thrives around solving problems while being curious and inventive. Come explore new community engagement possibilities providing learning experiences for jobs of the future and the latest bleeding-edge technologies. Learn how they all work together to create engaging experiences in your library and beyond its walls as our world becomes increasingly digital. Full of practical insights and techniques from experienced and knowledgeable innovators, this workshop provides a road map for building or taking your exciting new program to the next level. It discusses the challenges (e.g., dealing with technology issues and funding shortages) while presenting real-world examples to help inspire you to explore amazing opportunities these types of initiatives offer.

Workshops
Length: 3 Hours
Speaker(s):
, Principal,Brightsail Research
Description: Making a difference in our communities is what libraries are all about. In 2015 the United Nations (U.N.) established the U.N. Sustainable Development Goals (SDGs), a set of 17 calls to action to end poverty, protect the planet and improve the lives and prospects of everyone around the world by 2030. In 2017 the U.N. published the 2030 Agenda, which assigned specific indicators and targets for each of the 17 goals. Recognizing that libraries of all types are key partners in this global work, the International Federation of Library Associations (IFLA) and the American Library Association (ALA) have developed tools and frameworks to help libraries demonstrate their contributions to achieving these goals. In this half-day workshop, Silk provides multiple examples of how libraries across the globe are contributing to the U.N. SDGs, and delivers practical approaches for how public, school, academic, and specialized libraries can use the tools provided by IFLA and ALA to link their activities to the U.N. SDGs. In addition, she presents several other social impact frameworks/models libraries are adopting to demonstrate how they’re contributing to their communities.

Workshops
Length: 3 Hours
Speaker(s):
, Executive Director of Information Technology & College Information Security Officer,University of Illinois at Chicago
Description: In this workshop, you will learn the basics to start you on your analytics journey. Using a free analytics platform, we’ll have hands on exercises exploring the fundamentals of analytics in information organizations and how to properly prepare and clean data for analysis. Once we’re familiar with the basics, we will delve into the world of visualization to demonstrate findings and discoveries to make more effective cases for our advocacy efforts. Finally, we’ll dabble in some machine learning techniques as a means for obtaining deeper understanding into patterns and trends that lie within the data we collect. Participants will need to provide their own laptop and will need to engage in a bit of prework to prepare their machine for the workshop.

Workshops
Length: 3 Hours
Speaker(s):
, President,Barbie E. Keiser, Inc.
Description: This knowledge management (KM) workshop is designed for librarians who want to take a more active role in KM projects within their organizations and libraries. Bring an idea for a KM project to the workshop, or be inspired with one by our experienced KM instructor. The KM concepts introduced help participants develop a full-fledged business case for their KM projects with a defined scope and understanding of the driving forces for KM at your library/organization. According to Ian Gamble (Making The Business Case: Proposals That Succeed for Projects That Work), a business case is a recommendation designed to lead directly to a decision, supported by an analysis of its benefits, costs, and risks (compared to realistic alternatives), and accompanied by an implementation plan. A business case requires that one gathers and presents data to support the project's purpose statement. Contextual information acquired by conducting a knowledge audit, and the design of a pilot, assure success for a KM project. This workshop features collaborative and group work, along with practical exercises as well as an extensive resource list for further reading, along with relevant case studies.

Workshops
Length: 3 Hours
Speaker(s):
, Principal,Lighthouse Consulting, Inc.
Description: In this workshop, Abram shares the community-led process that engages residents and neighbors, diverse community groups, funders, municipal counselors, and departmental leaders. He shares the lists of documents to look for and review that align libraries with community goals, as well as tips for presenting requests for funding and endorsement. He discusses the regular process as well as his experience with pandemic pivots to ensure that all interested parties are involved and demonstrates ways to use social media, websites, and blogs to create excitement and support for your plans.

5:00 PM
Welcome Networking Event
Length: 1 Hour 30 Minutes
Speaker(s):
, Director and former State Librarian,Carson City Library
, Librarian, Innovation Lab Manager,St. Petersburg College
, Director of Strategic Innovation,Evolve Project
Description: Join our gamers and gadget lovers for an evening of fun, playing, learning, and networking. See how you can transform your thinking, your programs, and your spaces with the latest games, gadgets, and ideas! Share with a poster about what your library is doing with creative making and makerspaces.Tthis event will start your conference experience with lots of learning and laughing! Refreshments included.

8:45 AM
Welcome & Opening Keynote
Length: 1 Hour
Speaker(s):
, Digital Strategist, Writer,Independent Consultant
Description: How should your library respond to the climate emergency and natural disasters? Where does librarianship end and citizenship begin? And what digital tools and mindsets can libraries use to help create a society that is joyous, sustainable, and just? In this provocative and inspiring keynote, digital pioneer and former Smithsonian tech leader Edson argues that the library sector is operating with an outdated concept of digitality that is unable to answer today’s most important questions about technology, society, and change. An updated concept of what “digital” means in the 2020s — new tools, new skills, and a new understanding of the digital public sphere — can provide a new direction for digital librarianship and unlock new capabilities within the sector and in the communities we serve. Be challenged by this popular speaker with new ideas to be even more innovative, creative, and community focused in your organization and environment!

9:45 AM
Coffee Break
Length: 30 Minutes
10:15 AM
Search and Discovery Sandbox
Length: 45 Minutes
Speaker(s):
, Principal,Bates Information Services, Inc.
Description: Don’t miss one of our most popular sessions by our esteemed and knowledgeable speaker who is always playing in the search sandbox, reinventing and transforming the world of search, and delighting our customers. Bates is a super searcher, an annual favorite whom attendees flock to hear as she continues to surprise and impress with new strategies, techniques, and tips for getting the most out of web research. The host of Searchers Academy (where even more secrets are shared along with her colleagues), Bates provides an up-to-the-minute and jam-packed-with-valuable-tools-and-tips talk that's always a hit! Bates tells us she takes days to research this session, so take advantage of her knowledge and gather tips and tools to share with others!

Web Presence
Length: 45 Minutes
Speaker(s):
, Discovery Systems Librarian,Carleton University
, Senior Partnership Development Lead,BiblioCommons
, Web Designer and Content Strategist,Central Rappahannock Regional Library
Description: Why is your library's website brand so important? Your website lets the world know what to expect of your library's services and programs. It helps communicate everything your library has to offer and emphasizes that your library is much more than a place patrons use to borrow collections. We have moved into a new era of marketing—one where the creation of value through content-driven experiences is the focus. Today, content is king. This session takes a deep dive into corporate brands which are changing the game and explores how you can apply the lessons learned to your library's marketing strategy. Learn how to be agile enough to quickly adapt to the ever-changing web trends and take the best practices of the web from other industries and apply them to your library!

Library Technology Sandbox
Length: 45 Minutes
Speaker(s):
, Assistant Director,South Huntington Public Library
Description: Too often, high tech is synonymous with high cost. This needn’t be the case. Our knowledgeable speaker explores budget-sensitive techniques for adopting current and emerging technologies at the library, all while communicating value to library stakeholders.

Learning From Leaders
Length: 45 Minutes
Speaker(s):
, Lead User Experience Designer,Library of Congress
, Lead User Experience Designer,Library of Congress
, Chief of Design,Library of Congress
Description: Design systems are known for their effective communication of brand specifications for a wide range of products, driving consistency in an organization. A mature design system can also promote accessibility, inclusion, and a quality user experience through the reuse of global components built from a well-defined visual vocabulary that includes interaction patterns, templates, and standards. Learn how the Library of Congress uses design systems, how those design systems matured, how they were adopted by roles outside of the design team, and how they have made projects more effective by allowing for faster experimentation and design and removing technical debt.

Innovation & Risky Ideas
Length: 45 Minutes
Speaker(s):
, Web Services Librarian,Miami University
Description: Libraries have long sought to provide individualized information to their users online. However, the technological and upkeep barriers have been significant challenges. With library vendors and campus service providers offering APIs for many services, Miami University is able to rely more on already-existing services to manage and supply the relevant data. Using patron data from the university registrar and campus authentication system, the library identifies subjects relevant to a user’s courses and majors to build a customized dashboard of information relevant to the user. The dashboard includes tabs for each major or course subject showing liaison librarians, databases, and research guides, as well as key circulation data (e.g., current checkouts, holds, and fines) for the user. By building on multiple external data sources, the aim is to improve access to information without adding substantial new management burdens for library staff. Hear about the tools used to create the dashboard as well as code that could be adapted for use at other libraries.

11:15 AM
Search and Discovery Sandbox
Length: 45 Minutes
Speaker(s):
, Systems Librarian,California Polytechnic State University
, Associate Librarian & Discovery Coordinator,CSU Long Beach
Description: Modern discovery layers allow for a wide variety of design configurations. One essential consideration when creating a search environment is the complexity of search options available to the end user. This multi-campus study took a big data approach and examined 4 years of data collected from the California State University (CSU) libraries and compared user search query behavior across all libraries. There is a lot of research that suggests reducing cognitive overload results in a better user experience. Understanding how users search is key to designing a library which is more accessible to all. When configuring your library catalog, certain questions must be answered, such as whether to cater to advanced librarian query behavior or adopt a simpler, commercial-style approach. Designing for all users involves considering a diverse userbase with a wide range of abilities, keeping edge cases in mind, and building from proven web design principles. Get tips and learnings from this talk.

Web Presence
Length: 45 Minutes
Speaker(s):
, Manager,Richland Library
Description: Agile is both a way of thinking about projects and a set of processes that provide structure to that way of thinking. At Richland Library, the marketing and digital strategy team has been using the Agile framework for web development for several years. Taking those lessons learned in DevOps, they’ve selectively applied similar processes and an agile mindset to how they manage their marketing and advertising projects. A few takeaways with this process are reducing the amount of WIP, increasing productivity, and how to avoid conflict and get buy-in.

Library Technology Sandbox
Length: 45 Minutes
Speaker(s):
, Director Technology Services,Edmonton Public Library
Description: Edmonton Public Library's "The Wall" is a two-story, 40-foot-wide, fully interactive digital experience, designed to inspire imagination on a grand scale while at the same time offering a unique interactive way to foster interest in STEAM learning. Inspired by and developed in partnership with the Queensland University of Technology in Australia and launched in September 2020, The Wall is the first of its kind in North America and a truly unique installation implementation of this scale in the world featuring access to dinosaurs, space, the Great Barrier Reef and more. Join EPL's Director of Technology as he shares details from project inception to development to execution to future planning.

Learning From Leaders
Length: 45 Minutes
Speaker(s):
, Associate Chief Librarian, Engagement & Access,University of British Columbia - Okanagan
Description: From business liaison librarian to member of the executive team, D’Elia is most comfortable when he's finding co-conspirators who can help solve problems in creative ways. He shares ideas, learnings, experiences, tools, and techniques we all need to grow our own leadership capabilities and encourage others. We can’t be leaders alone. Explore practical ways to think strategically, see the big picture, align with communities or campuses or corporations, make challenging decisions, imbue and foster inclusion and diversity, harness curiosity, and be a servant-leader.

Innovation & Risky Ideas
Length: 45 Minutes
Speaker(s):
, Technology Innovation Librarian,Nebraska Library Commission
Description: In traveling to library makerspaces and economic development groups across the state of Nebraska, Sweet met hundreds of people searching for meaningful work. A lucky bunch had already found meaning and purpose by helping others solve the ongoing opioid crisis, reducing racial inequality, promoting clean energy, fixing crumbling infrastructure, and a motley assortment of other big, pressing problems. Overall, most people want to help, but don't always know how, or where to start. This is why Sweet built Maps of Impact. By re-categorizing over 39,000 businesses, nonprofits, government agencies, and schools according to their contribution to the U.N.’s Sustainable Development Goals, people can see exactly which organizations are contributing to the solution and how. Multiple perspectives come together to diversify opportunities and turn problems into jobs. Discover how the maps were made and how they can be paired with exploratory activities, resources, and stories of impact to help people find a path to meaningful work that works for them.

12:00 PM
Lunch Break
Length: 1 Hour 15 Minutes
1:15 PM
Search and Discovery Sandbox
Length: 45 Minutes
Speaker(s):
, Co-Founder,infoDOCKET & FullTextReports
Description: Are you the intelligence officer for your organization? Do you create curated briefings for your community? Then you will want to get the latest tools to make your search strategies more efficient, maximize your time, and impress your community. Find out how from our popular and knowledgeable speaker, Price, who each day curates thousands of news items and reports to publish online briefs that thousands of people depend upon for reliable, usable information. He shares how to build an open web resources database that suits your clients. He elaborates on the latest tools and techniques he uses to build a timely collection and gives you a road map to build your own. In addition, he shares cool tools you will want to try, no matter where you practice your info pro skills.

Web Presence
Length: 45 Minutes
Speaker(s):
, Web Services - Online Learning Librarian,Lehman College
, Electronic Resources Librarian,Lehman College, CUNY
, Reference and Instruction Librarian,University of Maryland Global Campus
, Reference and Instruction Librarian,University of Maryland Global Campus
Description: Our first presentation provides learnings from our speakers' experience implementing a chatbot developed by Ivy.ai on its website. Discover what a chatbot is, how chatbots work, and how two libraries worked together to prepare for the bot’s implementation and hone the chatbot’s search algorithms. Learn how they leveraged the chatbot to improve its website for better user experience and better findability for all users, with a focus on improvements related to patrons asking questions via the chatbot. In addition, leave with some lessons learned from the implementation process and future plans for assessing the chatbot’s use and effectiveness so your implementation of a chatbot will also be successful. The second presentation features how a floating chat box was added to all the library pages. With a student body of approximately 90,000 global, asynchronous learners, librarians typically answer 12,000-15,000 questions per year via email, phone, zoom, and chat. Questions increased substantially within minutes of adding the box. The first week, the library saw a 25% increase in the number of questions. Along with the implementation of the floating chat box, other changes were made to the website, Hear how this strategy has changed library statistics and staffing models, get tips to help you navigate the waters of adding a floating chatbox, and understand how staffing and service changes can impact customer satisfaction.

Library Technology Sandbox
Length: 45 Minutes
Speaker(s):
, Associate Professor,University of Illinois Urbana-Champaign
Description: Our speaker, who was recently awarded an Institute of Museum and Library Services (IMLS)/National Leadership Grant (NLG) to study patron-privacy protections in public libraries, shares insights from her recent research. Based on a survey conducted with hundreds of public library employees, she shares suggestions to support public libraries’ ongoing efforts to promote equitable access to information and safeguard users’ privacy, particularly for low-income populations and minority communities, who are often both frequent users of public-library digital resources and most at risk for violations of their personal privacy.

Learning From Leaders
Length: 45 Minutes
Speaker(s):
, Independent Consultant,Library Technology Guides, USA
Description: In this regular Computers in Libraries event, longtime industry watcher Breeding relates the latest events and trends in the library technology industry. Breeding authors the annual Library Systems Report published in American Libraries which covers strategic technology products used by libraries and the vendors that develop and support them. Following the rounds of consolidation in recent years, technology products and strategies have evolved according to new priorities. Open source products are well-established and continue to have a major impact on the industry. This session gives a preview of the report to be published in May 2022.

Innovation & Risky Ideas
Length: 45 Minutes
Description: Join our speakers as they highlight some of their favorite apps to create inexpensive and intuitive storytelling catalysts. These are inclusive and potent creativity engines, including the tip-of-the-iceberg writing stimulator prompts; improv acting; dialogue, monologue, and sketch performance; musical performance; communication department video podcasts, radio shows, and streaming commentary; and so forth.

2:15 PM
Search and Discovery Sandbox
Length: 45 Minutes
Speaker(s):
, Professor Emeritus of Librarianship,Montana State University
Description: Our popular web search expert shares the latest search innovations and speculates where search of the future is headed. 

Web Presence
Length: 45 Minutes
Speaker(s):
, VP, Product Management,Innovative Interfaces, Inc.
, Web Services Librarian,Miami University Libraries
Description: Library websites have long been run by database-driven content management systems (CMSs) such as Drupal and WordPress. Unfortunately, the digital vulnerabilities of such systems are significant and require frequent maintenance to maintain security. Static-site generators (SSGs), such as Jekyll and Gatsby, take a different approach by entirely removing slow and risky databases from the live site. The results are sites that are fast and more secure and that can be easier to host and easier to archive for the future. Yarnetsky covers how the SSG development model differs from the current CMS model, how SSGs can work for you and your community, how to make these geeky tools user-friendly, and finally pulls back the curtain on how our university libraries have utilized static site generators as the core of our online services. Minick focuses on how a combination of usability studies and accessibility evaluations can be used to create digital interactions that ensure every patron has a positive, delightful experience using their library, more like their experiences with popular apps such as Amazon, Instagram, or other assistive technology they use.

Library Technology Sandbox
Length: 45 Minutes
Speaker(s):
, Web Services Librarian,Miami University
Description: Licenses for specialized software such as Adobe Creative Cloud and Apple’s Final Cut Pro are expensive, and many institutions have to ration access to them. But many users are eager for access to their powerful software, often only needing access for a short time. One library has developed a system for checking out short-term access to software licenses for students and library staff. Their project allows a user to request access to Creative Cloud or Final Cut and be able to use the software on their own computer within 15 minutes. The system takes advantage of the software industry’s move away from device-based licensing to user-based licensing models (SaaS). This system uses Springshare’s LibCal software to handle the checkout functionality and API-based license management systems from Adobe and Jamf. The open source solution sits between these two systems and can also be easily adapted for use with other licenses that can be managed by an API. This system allows them to maintain an affordable number of licenses, legally and efficiently sharing them among users.

Learning From Leaders
Length: 45 Minutes
Speaker(s):
, Librarian, Innovation Lab Manager,St. Petersburg College
Description: Hear about the development of an exciting and expanding community hub, an innovation lab. On a shoestring budget, this lab has grown into a respected community asset with a large impact. Get lots of ideas and hear what Mairn has planned for the lab’s future!

Innovation & Risky Ideas
Length: 45 Minutes
Speaker(s):
, Librarian & Head,Indian Institute of Technology Delhi
, Assistant Professor,Western Kentucky University
, Faculty Librarian,Western Kentucky University
Description: Cryptocurrency continues to gain momentum in business and government. Blockchain technology that drives cryptocurrency is also being utilized in the form of smart contracts that are revolutionizing the way businesses and governments provide services. Blockchain is a secure system that allows organizations to decentralize centralized systems, such as the driving force for cryptocurrency’s ability to remove the centralized banking systems from monetary transactions. The theory of removing centralized systems is also being introduced in higher education, as blockchain technology allows students to access their official transcripts and provide digital official transcripts to potential employers without contacting the registrar’s office and paying a fee. This same technology and theory has the potential to decentralize centralized departments within libraries, such as the ILL department. Hear from our speakers about the potential blockchain technology could have in libraries.

3:15 PM
Search and Discovery Sandbox
Length: 45 Minutes
Speaker(s):
, Editor-in-Chief,Online Searcher Magazine, USA
Description: In the early days of web search, we thought increased—and free—access to high-quality information would add to people's knowledge in a positive way. It does that, but to our chagrin, it also provides the exact opposite. It takes libraries and librarians to combat the spread of disinformation and misinformation, to identify true versus fake news, to use search skills to prove how worthwhile libraries are. Search expert Ojala gives you pointers that will make you a better searcher, not just of text, but of images and video. She shares what's in her search sandbox to celebrate alternative approaches to search and emphasize the vital role played by critical thinking.

Web Presence
Length: 45 Minutes
Speaker(s):
, Faculty Librarian,Western Kentucky University
Description: Paganelli discusses how online learning modules were created for university experience students to support their learning outcomes to provide quality library information instruction. The modules were designed to introduce library and information service to first-year students based on the Academic College & Research Libraries’ (ACRL) information literacy framework. The five modules that students were able to complete online served two purposes. First, the modules were embedded in a course management system that was self-graded and included in the course’s overall grade in accordance with the faculty’s request. This allowed the faculty to provide students with library information without extra work or time. Secondly, students completed the modules prior to an in-person instruction workshop, which introduces the information and terminology regarding library services and resources. With prior knowledge of the content, students are familiar and have a stronger opportunity to retain the information. Paganelli demonstrates the importance the online library learning modules have had on reinforcing library and information literacy.

Library Technology Sandbox
Length: 45 Minutes
Speaker(s):
, Web Services Librarian,Miami University
Description: Understanding library visitors is important, and this project is designed to fetch such data for head counting, picturing user profiles, and users’ behavior predicting purposes to assist library administrators in better managing library resources and services. Patrons who visit an academic library with their smart devices (i.e., cellphones, laptops, tablets, etc.) connecting to the campus Wi-Fi services have their geolocation data, user ID, and timestamp stored in the Wi-Fi service provider’s system. Hear how it’s going!

Learning From Leaders
Length: 45 Minutes
Speaker(s):
, Director, Database Research Worldwide,Compass Lexecon
Description: In August 2021, the State of Illinois enacted groundbreaking legislation requiring the teaching of news literacy at every public high school. Hopefully, this is the start of a nationwide trend and represents an incredible opportunity for school librarians to partner with teachers to help future generations become media-savvy and disinformation-aware. Geared toward school librarians and teachers of K–12 but relevant to public librarians as well, you’ll leave this session ready to create easy-to-understand FAQ sheets and toolkits for spotting fake news and identifying quality content that can be implemented immediately. Get tips to build your network to position yourself as integral to news media efforts at your school or organization.

Innovation & Risky Ideas
Length: 45 Minutes
Speaker(s):
, Director, Information Technology,Camden County Library
, Planning & Projects Director,Richland Library
, Director, Project Management,Aten Design Group
, Director, Technology Services,Reaching Across Illinois Library System (RAILS)
, Senior M.L.S. Technician, Systems Development,Camden County Library
Description: In 2018, Richland Library (S.C.) embarked on an ambitious goal: to engage with customers by tracking their attendance at programs and making recommendations based on their activity. Three years, and much trial and error, later, this open source customer engagement and event management system, developed by Aten Design Group and Richland Library, with a grant from the Knight Foundation, is being used by RAILS, a large consortium, and Camden County (N.J.), a mid-sized suburban county system, in addition to Richland’s urban, suburban, and rural libraries. All three systems use Intercept’s base code in different ways; all three are contributing to building up this new community; and all three depend on Intercept to engage their users, helping customers find more of what they love. Get tips and ideas from their experiences.

4:00 PM
Search and Discovery Sandbox
Length: 2 Hours
8:45 AM
Keynote
Length: 1 Hour
Description: Session description coming soon.

9:45 AM
Coffee Break
Length: 30 Minutes
10:45 AM
Content Management
Length: 45 Minutes
Speaker(s):
, Director,St. Mary's County Library & Chair, CORE Ebooks Interest Group, American Library Association
, Chief, Library and Public Information Center,Federal Deposit Insurance Corporation
, Editorial Director,Online Publishers Association
Description: Information access has never been a level playing field. These days, licensing and consumption habits are more complex than ever, and patrons are sometimes left out. Library users can’t necessarily access the most popular titles, the most relevant news, or the most up-to-date scholarly information. They are hungry for access across platforms, yet the monetization and distribution models can make access confusing, if not difficult. Join this lively discussion to explore the challenges of offering equitable access today.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Independent Consultant,Library Technology Guides, USA
Description: The library technology industry has become highly consolidated via ongoing rounds of mergers and acquisitions. The last 2 years have seen some of the most aggressive changes. A smaller number of companies are now responsible for the strategic technology produced upon which libraries depend. Breeding discusses the impact that consolidation has had on the number and types of products available to libraries. He draws on data collected from a variety of sources to help answer these questions.

Enterprise Practices
Length: 12 Hour 45 Minutes
Speaker(s):
, Manager, Library and Information Centre,IBFD
Description: For more than 80 years, the IBFD Library and Information Centre has been contributing to the dissemination of tax knowledge on a global scale. Founded in 1938, it has grown into one of the world’s largest special libraries, providing access to materials on domestic and international tax law. When COVID-19 hit in the spring of 2020, IBFD was forced to change the ways they were servicing their clients. Learn how the IBFD library staff undertook a digital transformation approach while still working from home most of the time. 

Digital Divide
Length: 45 Minutes
Speaker(s):
, Digital Services Director,Topeka & Shawnee County Public Library
Description: Resetting your perspective is definitely necessary for 2022 and into the future. Libraries really need to start planning and designing their digital services and programs first, making them as interactive as possible. Only then can libraries look at how these services and programs can also be offered in person too, and it will be a bonus!

Sustainability
Length: 45 Minutes
Speaker(s):
, Independent Leadership & Library Consultant,Denmark
, Editor-in-Chief,Online Searcher Magazine, USA
Description: Issues of sustainability affect all libraries. The United Nations Sustainable Development Goals (SDGs), a call to action to end poverty, protect the planet, and improve people’s lives, present many opportunities for libraries to contribute. The presence of libraries in communities has a positive effect on the economic health of the communities. Libraries contribute to environmental awareness, broadband availability, and sustainable thinking. Libraries also play a huge role in making the SDGs understandable and part of people’s everyday lives. After a brief introduction to the 17 SDGs, Ojala outlines some initiatives in North America while Holmquist discusses European activities. Last, but not least, they point out ways to get started or move ahead with sustainability work for your library.

11:45 AM
Content Management
Length: 45 Minutes
Speaker(s):
, Director,St. Mary's County Library & Chair, CORE Ebooks Interest Group, American Library Association
, Chief, Library and Public Information Center,Federal Deposit Insurance Corporation
, Editorial Director,Online Publishers Association
Description: Information access has never been a level playing field. These days, licensing and consumption habits are more complex than ever, and patrons are sometimes left out. Library users can’t necessarily access the most popular titles, the most relevant news, or the most up-to-date scholarly information. They are hungry for access across platforms, yet the monetization and distribution models can make access confusing, if not difficult. Join this lively discussion to explore the challenges of offering equitable access today.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Senior Manager, Strategic Initiatives,Brooklyn Public Library
, Associate Director, Service Innovation & Impact,New York Public Library
, Strategic Planning & Assessment Officer,The Indianapolis Public Library
, Senior Quantitative Researcher,New York Public Library
Description: A panel of library data folks discusses how data was used to pivot during the pandemic. Each library has a different approach and discusses changing what and how they reported, using the data to determine where services were needed, what they measured and how they took action as a result (including how both staff and patron needs were measured), what they learned, and more. 

Enterprise Practices
Length: 45 Minutes
Speaker(s):
, Managing Director Ingressus,Ingressus
, Manager,Dutch Supreme Court Library, The Hague
Description: Dutch libraries are innovative libraries. This is a story of the power of library services. It all started when the new library director of the Supreme Court decided to modernize this well-organized, but paper-oriented library. Since much of the Dutch legal information had become digital, van Bergen saw lots of potential to serve his patrons with new digital services. The library organized a digital library platform, offering subsets of information to the different sections of the Court, but the ultimate goal was personalizing legal information. In close cooperation with their software suppliers and eager publishers, the Supreme Court Knowledge Plaza and App was born. It was an instant success with patrons, who can now manage their own information profile with their fingertips. The project was expanded with an internal project adding an Elasticsearch solution to include external and internal documents. Hear their story and experiences of this journey, and view the mobile version available to global librarians. 

Digital Divide
Length: 45 Minutes
Speaker(s):
, Manager of IT Service Delivery,University of Central Oklahoma
, Manager Media Services,University of Central Oklahoma
Description: It is easy for academic departments to operate within their silos, but the Multimedia Department has a reputation for working alongside a wide variety of campus clients. When the COVID-19 pandemic hit central Oklahoma, the office of information technology quickly responded to meet the technology needs of faculty, staff, and students so that work, instruction, and learning could still take place. This challenge was compounded considering a 2018 report that showed Oklahoma ranks 47th out of 50 states in terms of average internet connection speeds and percent of residents connected. An idea formed for an emergency check-out program. Our speakers share the successes and lessons learned with what is possible when interested parties join together to fulfill a community need.

Sustainability
Length: 45 Minutes
Speaker(s):
, Library Consultant,Free Range Librarian
Description: This session looks at the grassroots operation planned by four librarians who kept it a secret and recruited authors and friends through social media to participate. The push ended up with over 12,000 tweets about #Freedom and diverse titles in the #txlege hashtag.

12:30 PM
Lunch Break
Length: 1 Hour 15 Minutes
1:45 PM
Content Management
Length: 45 Minutes
Speaker(s):
, Director,XRLibraries
, Curator, Children's Book Collection,National Library of the Netherlands
, VR Designer, KB,National Library of the Netherlands
Description: XR learning allows students to experience studies in an upfront and close immersive environment. Research has proven higher retention rates for learning. The tools for creating XR are available for teachers and students to learn the skills necessary to create immersive experiences related to courses of study. Understanding diversity, equity, and social justice is enhanced by personally experiencing implicit biases. Embodiment may change negative interpersonal attitudes and thus represents a powerful tool for exploring such fundamental psychological and societal phenomena. MacLeod discusses a project creating an XR experience of African-Americans working in the MARINSHIP Boatyard while living in Marin City during WWII. Vingerhoets and Zijlstra share experiences experimenting with 360 and VR representations as new access strategies to virtual physical collections. In the late 1990s, the explosion of electronic resources resulted in large-scale digitization projects amid the need for the preservation of digital information. The KB, National Library of the Netherlands, has been actively involved in these activities. Now, it is proposing better ways to both preserve physical library materials and improve their accessibility for educational purposes. Our speakers showcase a VR project with novelty children’s books to inspire other libraries to use 3D or virtual reality technologies and their applications to reach out to their users.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Director of Strategic Inititatives,NISO
Description: Access to online resources is a lot more complex than it used to be, with IP-based access starting give way to federated authentication. Changing expectations about data privacy are leading to greater scrutiny of authentication and authorization data, and the evolving regulatory landscape is increasing responsibilities for those collecting personally identifiable information. Griffey looks at the existing landscape of federated authentication and its associated technologies such as seamless access, as well as upcoming challenges to authentication and authorization in general.

Enterprise Practices
Length: 45 Minutes
Speaker(s):
, Professional Development/DEI Coordinator,Association for Southeastern Research Libraries (ASERL)& Author, Six-Step Guide to Library Worker Engagement
Description: During the era of the “Great Resignation,” organizations are taking a closer look at how to create healthier, more productive and engaged workspaces. For the library profession, what can we learn from organizations which have intentional strategies to provide employees competitive pay and healthy engaging and thriving work cultures? The key question we discuss is, “Why do some organizations flourish while others feel stagnant, dysfunctional, overworked and chaotic?” Norlin goes over best practices and emerging post pandemic trends, along with the simple to complex strategies successful companies use to elevate their organization.

Digital Divide
Length: 45 Minutes
Speaker(s):
, Manager, Library Resources,Brantford Public Library
Description: The shelter-in-place orders issued across Canada and the U.S. due to the outbreak of COVID-19 moved many citizens to at-home working and learning. This shift was accompanied by the assumption that everyone was set up to continue to live their lives remotely. In March 2020, many vulnerable citizens were abruptly cut off from their sole source of digital access when schools and libraries closed their doors. Warner highlights how the public library is instrumental in bridging the divide from the days of computer donations from the Gates Foundation to moving Wi-Fi modems to windows during shutdowns and printing and laminating vaccine passports, all in the effort to keep our community members connected.

Sustainability
Length: 45 Minutes
Speaker(s):
, Executive Director,St. Petersburg Innovation District
, Librarian, Innovation Lab Manager,St. Petersburg College
Description: Smart cities are using emerging technologies to improve the quality of living standards for its citizens. It’s a global initiative that many libraries are participating in. Others have an opportunity to be part of the evolution of our cities. Smart cities take the astronomical amounts of data being detected by a myriad of Internet of Things applications and process the data in real time via AI over high-speed 5G networks. Rigorous planning and evenhanded collaboration are other vital components helping make smart cities truly “smart” so that they can adapt to our needs. Learn what a smart city is and what they are capable of doing, recognize what technologies are powering smart cities, understand ethical and regulatory issues impacting these initiatives, and explore ways to get your library at the table to help bring equitable access to all.

2:30 PM
Coffee Break in the Exhibit Hall
Length: 1 Hour
3:30 PM
Content Management
Length: 45 Minutes
Speaker(s):
, Director,St. Mary's County Library & Chair, CORE Ebooks Interest Group, American Library Association
, Senior Director of Public Policy and Government Relations,American Library Association
Description: The past few years have brought immense change in publisher license terms, content providing platforms, and even the legal landscape in which libraries get digital content. The COVID pandemic drove demand to unprecedented levels even as it underscored long-existing problems for libraries trying to build and maintain digital collections. Join our speakers for an up-to-the minute discussion of content, changing terms, laws, continuing issues, and suggestions for possible advocacy.

Operations & Systems
Length: 30 Minutes
Speaker(s):
, Technology Support Analyst,Durham County Library
, Associate Professor, School of Information,Pratt Institute
Description: Raspberry Pis are cheap, low power computers that have a wide range of different uses. Although they are widely known for being a great tool for teaching people how to code, they are also great tools for replacing and enhancing library technological infrastructure. Raspberry Pis can be used as OPACs, digital signage, network-wide ad blockers, 3D printer servers, thin clients, and a plethora of other things within the library system. Davis discusses his library's journey, successes, and failures in replacing some core infrastructure with Raspberry Pis. Maceli discusses how Raspberry Pi, Arduino, sensors, etc., have found a natural home within library makerspaces as well as further creative opportunities to employ these technologies in aiding the broader work done by information professionals outside of the makerspace. She reports on the preliminary findings of a current research study in which librarians were interviewed to understand the maker projects they had created (such as reference desk statistic counters, OPAC stations, portable scanning machines) and the broader potential (and pitfalls) of such technologies within libraries.

Enterprise Practices
Length: 45 Minutes
Speaker(s):
,Copyright & Library Management Consultant
Description: Publishers are in perpetual competition mode to outperform each other’s platform functionalities. With Generation Z fast approaching the workforce, the glaring challenge of explaining copyright guidelines to born-digital employees becomes more apparent. Examine the future outlook and expectations for the librarians in the roles of copyright advisors, educators, and influencers: how do new technologies impact librarians’ role in the education of generation Z employees, how to develop efficient copyright education programs that demystify copyright guidelines and direct generations of restriction-free content users into the copyright compliant content use mode.

Digital Divide
Length: 45 Minutes
Speaker(s):
, Library Manager,Chesapeake Public Library
, Information Specialist,Chesapeake Public Library
Description: Library staff in the South Norfolk region of Chesapeake noted a need to reach English-language learners, particularly families and parents of school-age children. The ALA American Dream grant was applied for and received in order to provide a virtual club for attendees to gain conversational skills, access to bilingual materials, and activities to complete. Speakers provide an overview into the loaning of technology and equipment, including hotspots and iPads for the learners, targeting communities and developing partnerships, training of staff and learners in use of Communico and Zoom, and staff insight into what it has taken to launch a service both new and into the virtual world.

Sustainability
Length: 45 Minutes
Speaker(s):
, Director, Library & Learning Resource Services,North Shore Community College
, Library Technology Manager,Scott County Library (Minn.)
Description: Industry trends like the growth of electronic textbooks, automatic textbook billing, and courseware access codes, along with social trends like rising education costs, widening access gaps, and the COVID pandemic, have illuminated the fact that the traditional textbook publishing and college bookstore distribution model is growing increasingly unsustainable. See how the NSCC Library created a student-centered digital reserves service that strives to ensure that all students have a no-cost option for accessing required learning materials. The NSCC successfully did this even on a shoestring budget. Learn how others can replicate, adapt, or evolve the service to improve textbook affordability at their own libraries. Rieger talks about how Scott County Library  experimented with self-service technology to offer extended access, an opt-in service to complement staffed hours. She shares their research, implementation process, and feedback contributed by frontline staff and users along the way. See how small libraries can leverage self-service periods to affordably increase access to in-library resources, maintain staffing levels, and build a strong user community that centers the library.

4:30 PM
Content Management
Length: 45 Minutes
Speaker(s):
, President & CEO,Gunter Media Group & Author, Transforming Scholarly Publishing With Blockchain Tech & AI
Description: All industries will be positively affected by blockchain and AI technology. The scholarly publishing industry can significantly improve the flow of research, drive down costs, and introduce new efficiencies in the publishing industry with these new technologies. It is early days of the digital transformation, and blockchain and AI technology could play a major role in this. However, the industry has been resistant to change. These reasons include but are not limited to staying with legacy systems, cost of new platforms, changing cultures, and understanding and adopting new technologies. With proper research and information provided, the publishing industry can adopt these technologies for beneficial advancements and the generation of a bright future. Hear more from our expert.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Digital Services Director,Topeka & Shawnee County Public Library
Description: In the last few years, there have been quite a few library engagement platforms that have appeared. Each of them does slightly different things, all with the goal of connecting with and engaging your library patrons. King gives an overview of library engagement platforms and shares the different ways these tools help to connect library patrons to the library.

Enterprise Practices
Length: 45 Minutes
Speaker(s):
, Head of Public Services Librarian,Georgia Institute of Technology
, Program Manager,Network of the National Library of Medicine All of Us Training & Education Center
Description: An innovative partnership between the Network of the National Library of Medicine (NNLM), Carnegie Library of Pittsburgh, and the Housing Authority of the City of Pittsburgh (HACP) addressed gaps in health information access by meeting their residents at the intersection of digital literacy and health literacy. This project, Connecting and Improving Digital Literacy & Health Literacy Outcomes in Public Housing, was a collaborative effort that integrated reliable health information, free resources, and access to technology into existing programming. Learn how to create your own initiative toward providing more robust and quality health information in their communities while remaining cognizant of the privacy concerns involved. Panelists discuss their recommended sources, where to get started, concerns along the way, and how to mediate those concerns to turn a new health literacy initiative into success for all involved.

Digital Divide
Length: 45 Minutes
Speaker(s):
, Director of Strategic Innovation,Evolve Project
Description: What does IoT mean for libraries? Will connected objects—clothes, cars, plants, utilities, factories, homes, buildings—fundamentally change the way libraries serve their users? Or is this another new technology that is simply more about hype than reality? Everyday devices are collecting and transmitting data. One of the advantages of IoT technologies is that they allow for remote monitoring, data transmission, and control. Security is one of the biggest issues with the IoT. Devices are collecting data, often very sensitive data, and the IoT’s security track record has been extremely poor. With all these sensors collecting data on individuals, the IoT creates vast data privacy and security risks. What happens to the data that is collected? The IoT brings many opportunities to libraries and companies, such as inventory control, improving access to materials or services, resource availability, smart books, gaming, and augmented reality; however, patron privacy must be a priority. While the IoT evolves and becomes more omnipresent, librarians and information professionals have a role to play. How can librarians and information professionals support their institution and their users in accordance with the core principles of librarianship (the right to privacy and confidentiality, intellectual freedom)? This talk focuses on how information professionals can advocate for and ensure both patron privacy and examine data privacy at an enterprise level.

Sustainability
Length: 45 Minutes
Description: Session description coming soon.

7:00 PM
Evening Session
Length: 2 Hours
9:00 AM
Keynote
Length: 1 Hour 15 Minutes
Speaker(s):
, Global Lead, Smart Cities,Stantec
Description: Throughout his whole career our speaker has been interested in understanding, building, and improving the DNA of intelligent communities. From Cisco Systems working with many communities including the Toronto Public Library, to George Brown College, an intelligent community itself with 90,000 learners, 4,000 colleagues, and an eco-system of 10,000's of partners/employers across three campuses and more than twenty buildings, to Stantec where he recently joined as Global Head of Smart Cities. Communities (big and small) are complex 'networks' of systems, services, and infrastructure. With the emergence of the "digital economy", these communities are looking for solutions to optimize, enhance, and transform the experiences throughout the complex network. Today, our citizens, consumers, and community stakeholders increasingly expect - and demand - new experiences and services that are unique, differentiated, connected, and personalized. Our communities, and the next "smart cities" thrive at the intersection of people (and culture), processes (and workload), places (both virtual and in the physical world), exponential technologies (including, but not limited to, connectivity, IoT, and Artificial Intelligence), and governance. Be sparked with insights and ideas as our speaker shares tips for building future communities and launching exciting new places that straddle physical and virtual worlds.

9:45 AM
Coffee Break in the Exhibit Hall
Length: 1 Hour
10:45 AM
Community Engagement
Length: 45 Minutes
Speaker(s):
, Assistant Director,South Huntington Public Library
Description: Successful library outreach involves going where your patrons gather. In an increasingly digital environment, just what does that look like? Our speaker identifies virtual spaces ripe for outreach and discusses the best ways to utilize them, providing case studies along the way.

Playing in New Tech Sandbox
Length: 45 Minutes
Speaker(s):
, Librarian, Innovation Lab Manager,St. Petersburg College
Description: Extended reality (XR) includes AR and VR (augmented and virtual reality) technologies that are leaping ahead in every industry, especially in a world riddled by health and other crises. Libraries are taking advantage of the wave in a big way. Hear the latest about the technology and what's on the horizon. Learn about the types of programs being offered in libraries and be inspired by our innovative and imaginative speaker.

Management Practices
Length: 45 Minutes
Speaker(s):
, Project Manager,Richland Library
, Planning & Projects Director,Richland Library
Description: Richland Library (S.C.) hired its first strategic project manager in 2013. Nine years later, they’re a staff of five in a hopping project management office (PMO) and have some stories to tell. Circle up and hear about the tools and technology that helped move them forward through two strategic plans, a 1,000-year flood, and a global pandemic. Learn how they navigated common project management pitfalls, wove predictive and Agile methodologies together, and sowed PMO tactics throughout their public libraries. Leave with templates and guidelines to adapt to your library. Anyone looking for some straight talk about when the PMBOK hits the reference desk is welcome.

Digital Transformation & Pivoting Services
Length: 45 Minutes
Speaker(s):
, Executive Director,Las Vegas-Clark County Library District
Description: As you develop your library’s strategy and story, consider how partnerships with local businesses and organizations can play a role. Whether you’re a large or small library system, partnerships should be a key component that fuels programming. From the Regional Transportation Commission of Southern Nevada, Nellis Air Force Base, and soon, Caesars Palace, the Las Vegas-Clark County Public Library has partnered with organizations that can help them meet their EDI goals and embed the library into their community. Learn how to approach partnerships with a strategic lens and adopt agile programming that turns one good idea into inspiration for many more.

Learning
Length: 45 Minutes
Speaker(s):
, Director of Library Services & Marketing,Library and Information Resources Network, Inc (LIRN)
, Library Services Team Lead,Library & Information Resources Network
Description: "Go to the library website" is a common phrase in classrooms and curricula across the country, reflecting the siloed nature of library resources. There often remains a fundamental barrier between the users and the library experience. Maximizing that user experience requires easing access to library resources. One way to do so is to integrate the library closely into an institution’s learning management system (LMS) through a learning tools interoperability (LTI) feature. This presentation discusses the value of using LTI to integrate library resources directly into an institution's curricula and LMS, as well as the communication and collaboration approaches that librarians must utilize to encourage teaching faculty participation in that integration. When this process is successful, it not only eases user access to library resources, but also supports the use of the library resources as textbook alternatives in the classroom. Therefore, by leveraging LTI to integrate the library into an LMS, we can not only maximize the user experience but also maximize the library's value to its institution.

11:45 AM
Community Engagement
Length: 45 Minutes
Speaker(s):
, Subject Matter Expert,Microsoft Certified Trainer
, Student Ambassador,University of Maryland College Park
Description: Speakers discuss their adventures in teaching young women a variety of computer-related technologies. Through a program called TechGirlz, they have been running workshops designed to inspire the next generation of young women to get and stay interested in STEM to help bridge the gender gap that exists in these fields today. During the talk, they show how they were able to incorporate into the TechGirlz workshops the latest Microsoft technologies like Office 365, Kodu, Visual Studio Code, Power Apps, and Microsoft Teams, so that the female students would not only be learning technology, but gaining current, relevant, and valuable skills. 

Playing in New Tech Sandbox
Length: 45 Minutes
Speaker(s):
, Head of Public Services Librarian,Georgia Institute of Technology
Description: The modern tech environment exposes people to synthetic media on a regular basis. Synthetic media is an umbrella term for any media created through automated means, whether it's inserting Nicholas Cage into a favorite old movie or skinning a voice for an online gamer. Learn the history of deepfakes (AI-generated synthetic media), current applications, an overview of how the technology can work, potential methods of regulation, and implications for libraries and library workers. This interactive session provides samples and tools that participants can explore later. Learn to classify types and use cases of synthetic media, identify current trends in the synthetic media space, and incorporate this learning into their information literacy efforts.

Management Practices
Length: 45 Minutes
Speaker(s):
, Managing Partner,Dysart & Jones Associates
Description: Organizations and individuals often have a long list of values. And while having values is intrinsically good, the problem with having too many is that we lose track of those values most important.  As soon as we don’t demonstrate a value we’ve said is important, people lose trust in us - as organizations and as leaders. Work through an exercise to identify the values that are essential for you, and ways to truly live those values. Take the exercise back to work with you to use for yourself, within your team or for the entire organization. Definitely take away a coaching lesson for your organization!

Digital Transformation & Pivoting Services
Length: 45 Minutes
Speaker(s):
, Interim Director, Law Library,Georgetown Law Center
Description: The COVID-19 pandemic required libraries almost overnight to go from physical spaces with books and in-person services to “digital” and “hybrid” operations that met users' needs through a combination of electronic offerings, book pick-up services, and virtual reference and instructional services. Gain key insights developed and an overview of the technology used over the course of the pandemic as it relates to communication, feedback, planning, and setting and resetting priorities and expectations.

Learning
Length: 45 Minutes
Speaker(s):
, Discovery Systems Librarian,Carleton University
Description: Through her development of a unique multi-step continuous learning program at Carleton, LSP Team Experts, Browning has been working with library staff to inspire continuous learning philosophies to improve confidence and expertise in their use of library technologies. She highlights the strategies taken to develop and support a local continuous learning program and offers insight into the impact of the use of technology on local library culture.

12:30 PM
Lunch Break
Length: 1 Hour 15 Minutes
1:45 PM
Community Engagement
Length: 45 Minutes
Speaker(s):
, Principal,Lighthouse Consulting, Inc.
, Director, Database Research Worldwide,Compass Lexecon
Description: Building on a session presented at Internet Librarian in fall 2021, Abram and Affelt revisit the role of libraries in public health efforts and discuss success stories and best practices as well as help you develop your game plan to position your library as an obvious solution and not just an afterthought when crises and emergencies arise. They share what worked as well as their hopes and dreams for the future so that libraries continue to win Academy Awards in any emerging public health "Hunger Games!"

Playing in New Tech Sandbox
Length: 45 Minutes
Speaker(s):
, Futurist, Senior Scholar,Georgetown University & Author, Academia Next: The Futures of Higher Education
, Director, Digital Learning,The College of New Rochelle
, Director, Digital Learning,The New School
Description: Join our panel of leading experts in education and EdTech as they discuss cutting-edge technology of augmented, virtual, and mixed reality and its use in learning and education. They talk about innovation in the design of technology-enhanced learning and share some exiting initiatives to give you ideas to apply in your community. They look at the reality of XR (extended reality) technologies in higher education and some of the best use cases of today and possibilities for the future. 

Management Practices
Length: 45 Minutes
Speaker(s):
, Adjunct Professor,Dalhousie University
Description: This session explores the role social media has in promoting core professional values: information access, intellectual freedom, and censorship. Is it just a tool to promote programs, or can it be used to shape discourse on topics that are important to the library profession? Facebook, Twitter, and Instagram posts and comments from a sample of libraries and the results from a survey of attitudes and experiences are discussed. Practical recommendations are shared.

Digital Transformation & Pivoting Services
Length: 45 Minutes
Speaker(s):
, Teacher Librarian & Future Ready Librarian Spokesperson,Van Meter Community School
, Assistant Professor,Rutgers SC&I
Description: As schools scrambled to address learning needs during a pandemic, leadership in digital curation was critical. Librarians who were prepared to gather, organize, and make sense of digital resources and workflow tools became even more indispensable. Their virtual libraries, their choice boards, their Bitmojis, classrooms, and other engaging spaces became headquarters for high-quality learning. Invisibility is not an option. Curation is not only a shared foundation and an activity that crosses Future Ready wedges, for librarians, it is essential practice. Collection is not just what we buy. It's what we point to, make available, contextualize. Digital curation is the story we tell around the resources we collect. It’s our instructional voice. It’s about engagement with our communities. It's about modeling a new set of tools and a new set of skills. In this interactive session, speakers tour through the possibilities and present a virtual call to action building a collection of ideas for effective practice.

Learning
Length: 45 Minutes
Speaker(s):
, Collection Management Librarian,Utah State University
Description: The “knowledge base” is an application of structured metadata principles that has revolutionized library resource management, allowing librarians to manage acquired items in packages rather than individually. The NISO recommended practice “Knowledge Bases and Related Tools,” or KBART, has been central to this shift since its release in 2010, ensuring that patrons can connect dependably and accurately to library-provided materials. Heaton explains ways librarians can expand the use of knowledge bases in local discovery and access systems, encourage content providers to adopt KBART when negotiating license agreements, and contribute to NISO’s maintenance of the recommended practice.

2:45 PM
Community Engagement
Length: 45 Minutes
Speaker(s):
,Quartex
, Head, Special Collections & University Archives,Towson University
Description: New technology creates new opportunities for engagement. In 2020, our speakers relaunched digital collections on the Quartex platform. This move primarily allowed the library to fulfill its commitment to digital inclusion and making special collections and archives materials accessible to as broad a demographic of users as possible. The enhanced capabilities for AV collections offered some unexpected secondary benefits as well. Following the relaunch, library staff leveraged Quartex to broaden their impact and support to other departments across campus with AV materials, including university marketing and athletics. This represents a new opportunity for the library and streamlined support for digital collections across campus.

Playing in New Tech Sandbox
Length: 45 Minutes
Speaker(s):
, Futurist, Senior Scholar,Georgetown University & Author, Academia Next: The Futures of Higher Education
, Director, Digital Learning,The College of New Rochelle
, Director, Digital Learning,The New School
Description: Join our panel of leading experts in education and EdTech as they discuss cutting-edge technology of augmented, virtual, and mixed reality and its use in learning and education. They talk about innovation in the design of technology-enhanced learning and share some exiting initiatives to give you ideas to apply in your community. They look at the reality of XR (extended reality) technologies in higher education and some of the best use cases of today and possibilities for the future. 

Management Practices
Length: 45 Minutes
Speaker(s):
, Outreach and Reference Librarian,University of the District of Columbia
Description: Libraries often spend money and time marketing and communicating to their users and patrons. How much time do you spend communicating internally? Kowalski shares the benefits of internal communications in breaking down traditional silos to foster collaboration and create a more cohesive team. She discusses activities that support all forms of work: in-person, online, and hybrid. She demonstrates the value of communicating in all directions, be it to a team of reports or to management and administration.

Digital Transformation & Pivoting Services
Length: 45 Minutes
Speaker(s):
, Teacher Librarian & Future Ready Librarian Spokesperson,Van Meter Community School
, Assistant Professor,Western Kentucky University
Description: “I wish my learners would be as excited about reading as they are about technology” is a lament frequently sung by library professionals who seek to support a lifelong love of reading. There is no debate that reading is fundamental, and reading aloud strongly supports lifelong reading engagement. However, technology use is ubiquitous in our society, and engagement with technology is essential for our success. Reading and technology are in competition for our learners’ attention. How can this tug-of-war be addressed? Combine reading and technology through the use of read-aloud. Through the combination of technology and read-aloud, Paganelli gives librarians the ability to create engaging digital read-aloud programs to enhance the library learning experience. Digital read-alouds can be used with multiple age groups, in a variety of settings, and with differing degrees of expense and technology complexity. Weaving bedrock skills like inspiring a love of reading with today’s hottest resources—print and digital—Future Ready Librarian Miller shares 10 of her favorite cool tools for engaging both students and fellow educators in what the library has to offer. Gain lots of inspiration and creative ideas from this presentation of tools that bring information, research, and reading to life through technology, creativity, and innovative experiences. Build your own toolbox filled with a few of your favorite new things too.

Learning
Length: 45 Minutes
Speaker(s):
, Managing Director,Lean Library
, Director of Library, Learning Center, & Archives,Goldey-Beacom College
Description: A new report based on a survey of 4,000 librarians, faculty, and students dives into the evolving librarian-patron relationship and potential practical innovations that will continue to put the library at the center of teaching and research. Specifically, it outlines where and how patrons discover support and resources for teaching and learning, and what this means for librarians; for example, what technology expectations patrons have, given many of them are so used to the Google and Wikipedia user experiences. It looks at how important the library is to patron success, even in remote/hybrid environments, and how much the quality of the library matters for prospective students. In addition, it tries to determine whether patrons understand all that librarians have to offer, and if not, what services are filling these roles as well as how important it is for patrons to be able to access librarian support, library resources, and expertise without having to pause work or visit a separate website. The report author shares these findings and discusses reactions and real-world implications with an academic librarian and a faculty member.  

3:45 PM
Community Engagement
Length: 45 Minutes
Speaker(s):
, Manager of Information and Technology Services,Emma S. Clark Memorial Library
Description: Pivot! Thriving during a pandemic. Hear from staff on the front lines of patron-first service during the pandemic. Follow along as they develop and introduce new services to meet the needs of their patrons—from a distance. Curbside pickup, Take and Makes, Zoom conferencing, and hybrid meetings had us on our heels! Listen to the stories and see the results of a library that looked beyond its four walls in order to meet the new and transforming needs of the community they serve during an unprecedented time.

Playing in New Tech Sandbox
Length: 45 Minutes
Speaker(s):
, Technology Librarian,Salisbury University Libraries
Description: Have you had trouble getting faculty to make use of the technology in your makerspace? Libraries often build spaces that offer all kinds of exciting technologies, but sometimes faculty do not make use of the equipment. Due to budgets that are already stretched thin, faculty do not always have the resources or expertise to try out new technologies in their courses. Woodall highlights how they turned this around when Salisbury University Libraries partnered with the campus’s Faculty Learning Communities (FLC) program to create an opportunity for faculty interested in technologies like 3D printing and AR/VR to share their knowledge and explore how these technologies can enhance their courses. Through this program, they were able to develop a core group of evangelists on campus who could spread the word about how these technologies can be helpful for teaching in a wide variety of disciplines. Faculty were much more engaged and willing to work with the makerspace.

Management Practices
Length: 45 Minutes
Speaker(s):
, Web & Discovery Services Librarian,UNC Wilmington
, Library Services Team Lead,Library & Information Resources Network
Description: Much time can be put into making and maintaining library research guides, but is their usability and usefulness to student researchers actually commiserate with the effort? At UNCW's Randall Library, they wanted to kick the tires on our research (subject and course) guides to ensure that they were effective and useful asynchronous research tools. Their usability testing resulted in a 25-page report on how guides were—and were not—being used by students at UNCW. Within the report were four core recommendations, used to revise and expand the best practice guidelines for librarians when building and updating research guides. Speakers discuss the process of planning, implementing, and evaluating data from the student usability testing. Learn how to build interdepartmental library support for both usability initiatives and the implementation of resulting findings.

Digital Transformation & Pivoting Services
Length: 45 Minutes
Speaker(s):
, Director, Division of Library Development,CT State Library
Description: Libraries and librarians must look beyond our present-day models, assumptions, and ideas in order to recognize external disruptors on the horizon of our profession alongside broader emerging patterns in order to “create functional views of alternative futures and possibilities.” The CT State Library Division of Library Development's (DLD) has identified strategic foresight as a critical discipline for librarians now. Strategic foresight training can provide librarians with the skills to plan for future shifts. We all want to “ensure that our libraries are ready to adapt and serve the ever-changing needs of their communities.”

Learning
Length: 45 Minutes
Speaker(s):
, Digital Service Librarian,Gail Borden Public Library
Description: How many times have you explained to your students/patrons what the cloud is, how a VPN works, or how to back up their devices only to be greeted with blank stares? That may be because there is a gap between what they already know and what they want to know. Schneider shares strategies to help better teach the non-techy for use in your community.