March 8-10 Hyatt Regency Crystal City
Arlington, VA
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Wednesday, March 9, 2016

C204: Global Outreach

2:15 p.m. - 3:00 p.m.
Anita Feidler, Director, IRC, CEB
Margaret Metcalf, Business Information Analyst, Information Resource Center, CEB
Kerry Martin, Business Information Analyst, CEB
Becky Milton, Business Information Manager, CEB

CEB’s Information Resource Center (IRC) serves 4,500 employees in more than 45 locations around the world. Based in a single location, the six-person IRC staff is challenged with raising awareness of its offerings and training CEB’s employees on the use of the information resources available to them. For training, elearning was clearly the way to go, but it involved a learning curve with technologies on a tight budget and converting in-person training to a format that worked electronically. Hear how CEB selected technology and designed elearning courses, and lessons learned during the process. Our speakers also highlight other ways the IRC reaches out to CEB’s globally dispersed employees, including internal social media, webinars, and other communication channels. Milton shares how the IRC created, developed, and implemented an internal SharePoint site that provides access to a rich archive of CEB content, its evolution, lessons learned, future ideas and a quick demo.

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