March 8-10 Hyatt Regency Crystal City
Arlington, VA
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Wednesday, March 9, 2016

CT-W9: Digital Literacy for Staff & Customers

3:30 p.m. - 3:45 p.m.
Angel Truesdale, Adult Services Specialist, Charlotte Mecklenburg Library
Eric Hartman, Adult Services Librarian, Charlotte Mecklenburg Library

How do you keep the public knowledgeable on new devices and technology, let alone staff? Hear how one public library trained a combined staff of 485 at 21 branch locations with six devices that were purchased for each branch through public funds and a grant. From the library’s Digital Strategy guidelines, core competencies were developed which required all staff to become knowledgeable about these new devices and technologies. Additionally, staff were encouraged to learn how to use the new devices in their daily work routines and facilitate mobile technology classes to the public. Learn about the “Digital Point Person” role created to help facilitate learning and growth at each branch in an effort to spearhead this initiative and to encourage programming around the new devices.

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