March 8-10 Hyatt Regency Crystal City
Arlington, VA
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Monday, March 7, 2016

W13: Determining & Demonstrating Value With the Logic Model

1:00 p.m. - 4:00 p.m.
Moe Hosseini-Ara, Director, Branch Operations & Customer Experience, Toronto Public Library
Rebecca Jones, Managing Partner, Dysart & Jones Associates

Performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders. Learn how to apply the logic model to review and improve services and to look at how the services are developed, delivered, and managed. Real-world examples and road maps are included.

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