9:00 a.m. - 12:00 p.m.
The user experience of a library is increasingly mobile, cross-channel, and multiplatform. A customer journey may bridge myriad physical and digital touchpoints, including the information desk, reference interview, website, catalog, and databases. Consequently, the design of products and services should be informed by a holistic understanding of users, content, and context. This workshop explores the use of modern information architecture principles and practices to map existing ecosystems and make better experiences. It covers digital strategy, governance, culture, service design, design thinking, emerging technology, and place-making. It takes a deep dive into responsive design, search, and the information architecture of websites and library ecosystems. And, our experienced and popular speaker brings these topics to life with a mix of practical, hands-on exercises, in-depth case studies, and colorful stories.
