9:00 a.m. - 12:00 p.m.
Using a toolkit for customer-centered design sponsored by the Bill & Melinda Gates Foundation, this workshop focuses on an approach to improving your library through creative problem solving. The toolkit guides you through “design thinking” so you can start coming up with solutions to everyday challenges within the library. Design thinking, or human-centered design, is all about starting with people—the users who visit your library. IDEO, the creator of the library toolkit, has been using similar methods to envision new products, services, spaces, and experiences that bring them to life. Join our guides, and learn to create impact by seeing your work through a fresh perspective: the design thinking lens!
