Tuesday, April 17, 2018

Hear how digital services of one public library offered, over a 1-year period, 300 individual one-on-one technology appointments, totaling more than 500 hours. But getting to this point wasn’t easy. Comprised of only three staff members, sacrifices were made and obstacles were encountered. This session covers how to build a successful technology one-onone program with the goal of getting patrons to say, “I cannot live without the library!” a phrase they hear often. It covers getting staff and administration buy-in; “selling” the program; finding the importance, promotion, and outcomes; and if oneon- ones are better than group instruction.