April 17-19 preconference workshops April 16 hyatt regency crystal city
arlington, va
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Wednesday, April 18, 2018

Improving Customer Digital Experience: Research

12:30 p.m. - 12:45 p.m.
David Folmar, Library and Media Specialist, iSchool TRACE Center, University of Maryland

A federally-funded project led by Univ. of Maryland's iSchool will be implementing a new auto-personalization system in several test libraries in 2018-19. Library patrons can use the system to choose and automatically store their preferred settings in the cloud, which instantly change the computers in libraries, schools, work, and home to a form that is easier for them to understand and use. This will improve the digital experience for people with diverse abilities, skills and interests, including those experiencing barriers to computer use because of disabilities, aging, or low digital literacy.  Hear more from our speaker.

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