Thursday, April 19, 2018

Usable & Helpful Tutorials for International Students

11:30 a.m. - 11:45 a.m.

Yu-Hui Chen, Education Librarian, University at Albany, SUNY

Dr. Carol Anne Germain, Information Science, Informatics, and Sociology Librarian, Collection Development, University at Albany

Hear about tests for usability and effectiveness for a suite of tutorials created for international students. The testing asked students to think aloud during the process of performing the tasks and going through the tutorial. These sessions were recorded through audio, video, and note-taking, and a brief exit survey. Tests showed that prior to taking the tutorial the majority of the participants did not use the library online catalog as their starting point, instead opting for the Google-like e-Discover search engine. After taking the tutorial, most participants began their searches with the library online catalog. Get tips and useful guidelines for developing usable and helpful tutorials.