March 31 - April 2 preconference workshops March 30 hyatt regency crystal city
arlington, va

Heather Mathis

Manager, Learning, Innovation & Resource Planning
Service Development and Innovation
Toronto Public Library

Heather has worked for the Toronto Public Library since 1998 in a variety of roles. Right now she is responsible for services relating to digital innovation, user education and community engagement.  She takes a leadership role with staff resource planning, working to ensure that staff have the right skills to deliver 21st century library service.

Computers in Libraries 2017

Tuesday March 28, 2017

10:15 a.m. - 11:00 a.m.

D101: Upping Our Game With Customer Experience

Wednesday March 29, 2017

3:30 p.m. - 4:15 p.m.

B204: Changing Models/Roles: Competencies & PD

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