Tuesday, March 28, 2017

D101: Upping Our Game With Customer Experience

10:15 a.m. - 11:00 a.m.

Moe Hosseini-Ara, Director, Branch Operations & Customer Experience, Toronto Public Library

Heather Mathis, Manager, Learning, Innovation & Resource Planning, Service Development and Innovation, Toronto Public Library

Our experienced practitioners from one of the world’s largest public libraries share their strategies and practices for enhancing customer experience in libraries, from customer service, easy-to-use digital resources, creative innovation and making spaces, and a huge range of programs. Get lots of tips and techniques!