Tuesday, March 28, 2017

Providing help to users at the point of need is critical to easing user frustration and stress, but we can’t be everywhere at once. That’s why the University at Arizona created Guide on the Side (GotS), an easy-to-use online, interactive tutorial application that lives in the user’s web browser. GotS encourages active learning and can also provide support for assessment. Bertel and Riley provide an overview of the Guide on the Side pilot project at SUNY and how it’s being used by content creators and users. Insights gained moving to this new active learning approach are shared along with best practices for use and implementation.