Tuesday, March 28, 2017

In 2012, Contra Costa County Library won the IMLS Medal of Honor for its Discover and Go culture pass program, which is powered by Quipu Group’s service. In 2016, southern and northern California library systems became united in being able to offer passes to museums, parks, aquariums and many other cultural institutions through their shared Discover & Go service. The partnerships being built through this program are quite powerful. ePASS is currently implemented in close to 50 libraries, including San Francisco Public Library and Multnomah County Library. MacKinnon, part of the Discover & Go development team, discusses the goals and implementation of ePASS and how it continues to create relationships across California libraries and cultural institutions. After seeing the power of cooperation with ePASS, Quipu Group launched its newest collaborative service, Patron Incident Tracking System (PITS) in 2015. PITS allows libraries to cooperate with other county/city/governmental agencies on the reporting of difficult and problematic patrons who repeatedly challenge these institutions and the safety of their other patrons and staff. PITS is currently in use in five large urban library districts. Hear how the Quipu Group developed PITS and ePASS by working closely with library agencies with application needs not currently met through traditional delivery systems.