Wednesday, March 29, 2017

This session shares a KM toolkit focusing on tools and processes considered best practice based on the assessed knowledge capability gap. Tools and processes for explicit and tacit knowledge sharing and transfer are included. Hunter discusses how these tools are applicable to the library environment and emphasizes processes that result in innovative products and services through harnessing the value from a networked community of practice. She shows current examples and screenshots of services and products used by both libraries and nonprofit organizations. Attendees interested in innovative practices, partnerships, and collaboration are sure to receive value from this session.