March 28-30 hyatt regency crystal city
arlington, va
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Monday, March 27, 2017

W4: Outcome Measures: Evaluate & Do

9:00 a.m. - 12:00 p.m.
Rebecca Jones, Director Branch & Neighbourhood Services, Brampton Library Dysart & Jones Associates

Libraries, like all public sector, academic, and not-for-profit organizations, need three types of measures: operational statistics, satisfaction indicators, and outcome measures. These performance measures are as much about operational effectiveness within the library as they are about demonstrating value to external shareholders. This hands-on, practical workshop allows you to develop meaningful outcomes to evaluate your library's programs and initiatives and  to align these with operational statistics to manage improvements, processes, staffing, customer engagement, and communication to board, city, or campus influencers. 

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