March 8-10 Hyatt Regency Crystal City
Arlington, VA
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Thursday, March 10, 2016

E302: Service Innovation & Change

11:45 a.m. - 12:30 p.m.
Rebecca Jones, Director, LLEAD Institute Partner Emeritus, Dysart & Jones Associates

People do not resist change because of a fear of change itself; rather, they resist change from a more personal fear of what an organizational change will do to them personally. Get tips and techniques on service innovation and change from an experienced librarian and consultant with experience in all types of libraries.

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