Elizabeth is the director of Policy, Planning and Performance Management at Toronto Public Library, the busiest urban public library system in the world. Her team is tasked with defining, measuring and improving the outcomes and impact of library service for Toronto’s diverse residents and communities. She leads TPL’s policy development, the business intelligence strategy and the development and implementation of performance outcome and impact measurement to measure progress on the strategic plan. She has represented TPL on City of Toronto initiatives aimed at increasing equity including the Poverty Reduction Strategy, Seniors Strategy and the Broadband interdivisional working group. Research interests include program evaluation in the public sector and exploring the opportunity of public libraries in the digital age.