Day 1 - Tuesday, March 26, 2019

Tuesday, Mar 26

Welcome & Opening Keynote

 

Light Continental Breakfast

Tuesday, March 26: 8:00 a.m. - 8:45 a.m.

 

Keynote - Engagement in the Digital Age

Tuesday, March 26: 8:45 a.m. - 9:45 a.m.

Organizations can use game design techniques to fully engage customers, partners, and employees. When it is well-implemented, gamification can transform culture by cultivating deep emotional connections and high levels of active participation. Libraries can utilize strategy games, simulation games, and role-playing games as a means to teach, innovate and engage users in the digital age. Find out how to embrace social collaboration using playful design to reap tremendous value; grab tips and tools to extend your learning culture; and learn how to engage your community!

Speaker:

, Member IBM Academy of Technology (Blockchain, Games, Watson, Design), IBM

 

Tuesday, Mar 26

Track A: Discovery, Navigation & Search

Moderator:
Marydee Ojala, Editor-in-Chief, Online Searcher magazine, USA
 

A101. Super Searcher Shares Tips!

Tuesday, March 26: 10:15 a.m. - 11:00 a.m.

Our popular and knowledgeable speaker is always reinventing and transforming the world of search. Bates is a super searcher, an annual favorite who attendees flock to hear as she continues to surprise and impress with new strategies, techniques, and tips for getting the most out of web research. The host of Searchers Academy (where even more secrets are shared) provides an up-to-the minute and jam-packed-withvaluable- tools-and-tips talk that’s always a hit! Bates tells us she takes 2 days to research this session, so take advantage of her knowledge and gather tips and tools to share with others!

Speaker:

, Principal, Bates Information Services, Inc.

 

A102. Search 8.0: Vocal, Graphical, & the Rise of AI

Tuesday, March 26: 11:15 a.m. - 12:00 p.m.

TinEye and other graphical search tools promise non-text search results display while ever more tools search by vocal commands. Alexa, Google, Siri, and more search on cellphones and smart speakers. Meanwhile artificial intelligence (AI) bots are doing some interesting mining/searching. What does the future look like for exciting new search tools? Which are easy to use and provide a great user experience? Notess looks at the landscape and projects into the future to please us, or scare us. Or challenge us!

Speaker:

, Faculty & Graduate Services Librarian, Montana State University

 

A103. Services, Tools, & Techniques for Discovery

Tuesday, March 26: 1:15 p.m. - 2:00 p.m.

Each day, Price curates thousands of news items and reports to publish online briefs that thousands of people depend upon for reliable, usable information. He shares how to build an open web resources database that suits your clients. He elaborates on the tools and techniques he uses to build a timely collection and gives you a road map to build your own!

Speaker:

, Co-Founder, infoDOCKET & FullTextReports

 

A104/A105. Search & the Future

Tuesday, March 26: 2:15 p.m. - 3:00 p.m.

Will you be replaced by a robot? The headline is everywhere, but for librarians, everything old is new again. Affelt, our first speaker, a research director, has implemented AI algorithms all along; the challenge now lies in harnessing new features to help deliver more pinpointed content and provide better customer service. She looks at the cutting-edge technologies being incorporated into popular research sources and then brainstorms building the research robots of our dreams—what type of robot would be truly helpful at the reference desk? What would we like it to be able to do? How can AI be used to interpret initial search results and help us deliver highly relevant content to our requestors more quickly? Our next speaker, Calishain is an industry watcher and researcher who posts more than 7,000 tech resources, social media, search, and info bites per year on ResearchBuzz and Firehouse. Hear about her latest picks, including using bookmarklets to predefine Google searches; Inurl a search syntax; focused Twitter searches and saving them as RSS feeds; tools for monitoring the internet; and more. Hulser discusses graphical presentation of online search results from its beginnings in the 1990s with tools such as Grokker. There was great promise, but then these offerings faded away. What is the status of graphical search results representation in the 21st century? Ojala discusses how intelligent technologies are transforming search, going beyond keyword matching to semantic search. Machine learning is dictating what our searches find for us and what is deemed uninteresting to us. Cognitive computing helps determine the intent of a search. Voice assistants and chatbots free us from the search query box. Searches routinely return results that include images, videos, and numeric data. How can information professionals capitalize on these transformational search technologies to bring value to our communities? Get the answers here.

Speakers:

, Director, Database Research Worldwide, Compass Lexecon and Author, The Accidental Data Scientist: Big Data Applications & Opportunities for Librarians & Information Professionals

, Founder and Editor, ResearchBuzz

, President, Richard P. Hulser Consulting

, Editor-in-Chief, Online Searcher magazine, USA

 

A104/A105. Search & the Future (continued)

Tuesday, March 26: 3:15 p.m. - 4:00 p.m.

 

Tuesday, Mar 26

Track B: Digital Presence: Web Design & UX

Moderator:
Jeff Wisniewski, Web Services Librarian
Moderator:
Darlene Fichter, University of Saskatchewan Library
 

B101. Boosting User Engagement on Your Website

Tuesday, March 26: 10:15 a.m. - 11:00 a.m.

Filled with tips and usability-tested techniques maximizing your library website’s user engagement, our experienced usability and info pro, shares 20+ years worth of qualitative and quantitative info from her professional usability studies. She provides useful tools and handy checklists to help you keep users engaged with your website content. Get the latest and greatest including how to create a visual hierarchy using color, fonts/ typefaces, scalability elements, placement and other ways to influence eye-tracking on web pages.

Speaker:

, Founder & SEO Director, Omni Marketing Interactive and Co-Author, When Search Meets Web Usability & Search Engine Visibility

 

B102. Step-by-Step Template for Redesign

Tuesday, March 26: 11:15 a.m. - 12:00 p.m.

It can be intimidating for a small library with a solo digital services librarian, to take on the task of redesigning an entire library website. Where do you even start? How do you conquer imposter syndrome when you don’t have a degree in web design? Every library has its own unique journey into redesigning its library website, but we all share the same goal: a better, more engaging experience for our users. Two librarians from different colleges compared their individual journeys and looked at commonalities to create a step-by-step universal template that can benefit anyone approaching the intimidating task of redoing a library website. Hindsight is 20/20, so learn from their mistakes and successes. They discuss their experiences collaborating with IT departments, incorporating analytics and usability data, and prototyping techniques and share their personal list of UX resources.

Speakers:

, Research & Instructional Services Librarian, Fashion Institute of Technology

, Instruction & Digital Services Librarian, Metropolitan College of New York

 

B103. UX Lessons Learned

Tuesday, March 26: 1:15 p.m. - 2:00 p.m.

Between 2015 and 2018, the Library of Michigan and the Midwest Collaborative for Library Services collaborated on three rounds of user testing on the MeL discovery layer. The goal was to develop a better search interface for MeLCat, the statewide, patron-initiated, resource-sharing software powered by a product called Encore, a service of Innovative Interfaces and the EBSCO Discovery Services. The organizations were determined to enhance database discovery, making improvements on their end, and worked with the vendor at every step. In this talk, our speakers focus on two important parts of UX: They discuss their findings and implementing and testing the results (the power of reiterative UX), and they share tips for “managing up” to convey results to leadership teams with different priorities.

Speakers:

, Library Consultant, Statewide Library Services, Library of Michigan

, Library Services Analyst, Library of Michigan

 

B104. Images, Apps & More

Tuesday, March 26: 2:15 p.m. - 3:00 p.m.

Instagram, Snapchat, Facebook Pics—how do you connect to customers using nothing but a photograph? King shares best practices for taking and using photos on social media and how to make connections, grow engagement, and get people to your website and your library services using a camera. Rey discusses workflow solutions to manage image and metadata submission, migration to Python, site redesign and the relaunch of NOAA Photo Library. Bruno discusses how one library built a mobile app using Demco’s DiscoverMobile platform. He discusses vendor selection, configuration, testing, API and RSS integrations, testing, and lessons learned. Get lots of tips on how to build a mobile app for your library!

Speakers:

, Digital Services Director, Topeka & Shawnee County Public Library and and Publisher, davidleeking.com

, Digital Projects Manager, LAC Group

, Systems Librarian, Levy Library, Icahn School of Medicine at Mount Sinai

 

B105. Website Design Winners & Losers!

Tuesday, March 26: 3:15 p.m. - 4:00 p.m.

We’ve all seen good and bad websites, but these library leaders from academic and public libraries choose several of each type, critique them, and help you understand what the most important features and functions are for making your library website engaging to your audience and successful for your stakeholders!

Speakers:

, Digital Services Director, Topeka & Shawnee County Public Library and and Publisher, davidleeking.com

, Independent Consultant, Library Technology Guides

, Web Services Librarian, University of Pittsburgh

 

Tuesday, Mar 26

Track C: Community Engagement

Moderator:
Jill Konieczko, Director
 

C101. Robotics & AI in Libraries: It’s Happening!

Tuesday, March 26: 10:15 a.m. - 11:00 a.m.

Libraries in Silicon Valley and the Blue Ridge Mountains are taking the lead in applying nascent robot technologies to library programs, particularly in regard to coding and AI. Palo Alto City Library has used its NAO robot to teach basic coding concepts to the community. It has also used the NAO robot for story times and in community events to engage the public. Roanoke County Public Library is using Pepper as a host; to support programming; and for teaching coding, AI, and robotics. Come learn how the libraries found each other, and how they hope to share information and work together moving forward. As an added bonus, you’ll get to meet NAO and Pepper!

Speakers:

, Digital Initiatives Manager, Palo Alto City Library

, Senior Librarian, Palo Alto City Library

, Manager, Roanoke County Public Library

 

C102. Customers Discover, Attend, & Respond to Programs

Tuesday, March 26: 11:15 a.m. - 12:00 p.m.

It’s time to start checking in with your customers. Supported by a grant from the Knight Foundation, Richland Library (S.C.) teamed with Aten Design Group to create Intercept, a groundbreaking web experience that helps customers discover, attend, and respond to library programs. This open-source events calendar and room reservation system pairs events and circulation metadata with individual customer feedback to give personalized suggestions to customers looking for programs. This interactive demonstration showcases the nuts and bolts of Intercept, showing how Richland Library is using its data to highlight programs and make informed decisions about the programs it offers. See how customers scan in at events and take a look at the feature-rich My Account. Intercept is available for any library to use, with a variety of implementation options for your particular community.

Speakers:

, Planning & Projects Director, Richland Library

, Main & Branch Support, Richland Library

 

C103. Success With Social Media: Impact & Reach

Tuesday, March 26: 1:15 p.m. - 2:00 p.m.

Libraries have embraced social media as a means of connecting with their patrons and keeping them informed of programs and services. Unfortunately, many engage in hard-selling, a form of content that platforms such as Facebook now punish with reduced audience size. This talk demonstrates how to leverage Facebook’s algorithm and increase your library’s social media reach through the creation of engaging content. Speakers discuss “created” versus “curated content,” giving library-specific examples of both. High-engagement posts are dissected to reveal what made them work. Learn how your organization can boost engagement with its patrons and achieve social media success!

Speakers:

, Assistant Director, South Huntington Public Library

, Public Relations Specialist, Mastics-Moriches-Shirley Community Library

 

C104/C105. Collections, Partnerships, & Engagement: Tips & Ideas!

Tuesday, March 26: 2:15 p.m. - 3:00 p.m.

BPL has begun creating online scavenger hunts using Library Trek by TrekSolver, Inc. In addition to hunts within BPL, several community-based hunts have also been made. For example, there is a hunt for people who visit the weekly Farmers’ Market, which engages them with the vendors. The Lock 24 Hunt, based on historical information about the Erie Canal, was created for two summer community events, and the library recently launched a hunt which takes players on a historic walking tour of Baldwinsville. Howe discusses how the library partnered with other organizations to create these hunts, how the hunts are publicized, and future plans for this ongoing project. Our next speakers discuss creating a digital community archival repository service. Learn how Uintah Basin Library Consortium in Northeast Utah utilizes the right mix of open and proprietary software to support the emerging needs of its partner libraries. Explore the process of starting a community digital repository service, and get the good, the bad, and what they wish they knew before they began this venture. The third presentation describes user-centered digital collections, specifically, Make Your Mark, a new initiative at the LC that expands crowdsourcing capacity by inviting public participation in the collective development of cultural memory through exploration, transcription, and tagging of digitized collections. The project engages the public, lifelong learners, and students to contribute in ways that help the LC make digital collections more accessible. It’s user-centered and has a central goal of engaging the public where they are—physically, skill level, and knowledge—in ways that evoke trust and approachability. It fulfills the LC’s digital strategy goals of creating a user-centered library and actively engaging learners of all ages with digital library collections. The project builds on the skills and technologies in use and developed at LC, but also shares these technologies back to the public and wider library and cultural heritage community via the open source code base for the underlying application—Concordia—hosted in GitHub. Speakers share the agile process of creating and improving Concordia and explain the communication channels and technologies developed to support the program of engagement.

Speakers:

, Public Relations/Outreach Librarian, Baldwinsville Public Library

, Library Director, Uintah County Library

, Director, Duchesne County Library

, Senior Innovative Specialist, Digital Innovation Lab, Library of Congress (LC)

, Senior Innovative Specialist, Library of Congress (LC)

 

C104/C105. Collections, Partnerships, & Engagement: Tips & Ideas! (continued)

Tuesday, March 26: 3:15 p.m. - 4:00 p.m.

 

Tuesday, Mar 26

Track D: Learning from Leaders

Moderator:
Daniel Lee, Director, ARC Business Solutions Inc.
 

D101. Leadership: Influence, Expertise, & Courage

Tuesday, March 26: 10:15 a.m. - 11:00 a.m.

Many different paths can lead to a career in libraries. In addition to librarians who have graduate degrees in library science, other academic disciplines and practical experience can lead to other professional positions in library organizations. It also takes courage to use library skills in other types or organizations. Breeding has been fortunate to serve the library profession nationally and internationally in a career focused on exploring technology and innovation. His path has been nontraditional, launched through many fortunate opportunities. Hear his professional story, along with some reflections on personal branding, career development strategies, building technical skills, making the move to your business, mentoring, and library advocacy. Coffman, who has worked for many years with a supplier to libraries, has another interesting story to tell. Scheeder has worked in politics, the Congressional Research Service and numerous library associations, most recently as president of the International Federation of Library Associations (IFLA). She shares leadership tips on influence and getting things done.

Speakers:

, Independent Consultant, Library Technology Guides

, Library Strategies International and Past President, International Federation of Library Associations and Institutions (IFLA)

, Vice President, Library Support Services, LSSI - Library Systems & Services

 

D102. Courage to Be Strategic

Tuesday, March 26: 11:15 a.m. - 12:00 p.m.

Our speaker has a range of experiences, having worked for the New York Public Library and Harvard University libraries, and Microsoft. She addresses a tough topic: making the best choices for the users even when the library implications appear to be challenging. Libraries have to continually change to keep up with their changing communities, and sometimes making toughstrategicdecisions is what it takes to be successful. Get insights and courage to make the right decisions in your environment.

Speaker:

, Executive Director, Association of Research Libraries

 

D103. Design, Smart Communities & Engagement!

Tuesday, March 26: 1:15 p.m. - 2:00 p.m.

An internationally recognized leader in public libraries, our speaker shares what he has learned serving as director of Citizens’ Services and Libraries in Aarhus, a city of approximately 340,000 people in central Denmark as well as with four Danish cities as a librarian, deputy manager and director of public services. Hapel has been described as a library visionary who brings design thinking to the library world. He was instrumental in the development of Dokk1, a 300,000-square-foot structure inaugurated in 2015 that is the largest public library in Scandinavia. The innovative library and cultural center brought in citizens and organizations to participate in the design process, and is paired with municipal public services, theaters and businesses. Get lots of ideas and insights, especially about citizen enlightenment and engagement!

Speaker:

, Professor of Practice, Distinguished Practitioner in Residence, Information School, University of Washington and Driving Force behind Dokk1, Aarhus, Denmark

 

D104. Digital Achievers

Tuesday, March 26: 2:15 p.m. - 3:00 p.m.

How do they make it happen? Our digital achievers have transformed their libraries, organizations, or customers’ worlds and share their stories—insights, getting buy-in, bringing everyone along, impact, and more!

Speakers:

, User Experience Architect, Critical Mass

, Technology Innovation Librarian, Technology & Access Services, Nebraska Library Commission

, Librarian, Innovation Lab Manager, St. Petersburg College

 

D105. Innovative Ideas From Other Countries

Tuesday, March 26: 3:15 p.m. - 4:00 p.m.

Coffman shares a different model for public libraries used in Japan. Our second speaker discusses the changes occurring in Indian libraries due to emerging trends and technologies in the digital age. Be inspired by these different ideas, and rethink your own environment.

Speakers:

, Vice President, Library Support Services, LSSI - Library Systems & Services

, Director, Knowledge Resource Centre, Indian Institute of Corporate Affairs

 

Tuesday, Mar 26

Track E: Internet@Schools

Moderator:
Carolyn Foote, Librarian/ District Librarian, Westlake High School/ Eanes ISD
 

E101. Researching & Creating With Tech for Under 10

Tuesday, March 26: 10:15 a.m. - 11:00 a.m.

From kindergarten through the end of elementary school, students are using technology to research, cite their sources, and create presentations while learning invaluable skills in the school library. Hear about ISTE and AASL standards with young learners and how to utilize a research model with grades K–5 and scaffold the model for success. Best practices for technology integration with research projects in the school library are shared as well as interactive ideas and strategies for student- created presentations. Leave with a full research project that can be incorporated into the primary grades.

Speaker:

, Teacher Specialist for School Libraries, Calvert County Public Schools

 

E102. E-Portfolio Development & Tools

Tuesday, March 26: 11:15 a.m. - 12:00 p.m.

E-portfolios have become popular in education and have even moved to the collegiate level as a requirement for graduation. At All Saints, high school students choose a meaningful topic to research all semester and create a beautiful e-portfolio of work. Along this journey, students utilize web tools for remembering, understanding, applying, analyzing, evaluating, and creating. Learn e-portfolio tool selection guidelines, how to evaluate and measure student learning using e-portfolios, and how the artifact of e-portfolios provide a powerful and comprehensive digital resume of the multiple intelligences of an individual as a linguist, a reflective learner, and a self-learner.

Speaker:

, Head Librarian, Digital Literacy and 3D Design Teacher, All Saints Episcopal School, Fort Worth, Texas and University of North Texas Adjunct Professor

 

E103. Hands on History: Unlocking National Archives Records

Tuesday, March 26: 1:15 p.m. - 2:00 p.m.

Learn how to bring millions of digitized historical records into your school. In this how-to mini workshop, the National Archives Catalog Community Managers will demonstrate how you can use the National Archives Catalog to access primary sources. They will also demonstrate how students can unlock history through transcription of historical records. Participants will learn how the Citizen Archivist program works, how to create lists of records for your students to transcribe and strategies on how to use this program in the classroom. Activities can be adjusted for a range of grade levels and abilities.

Speakers:

, Community Manager, National Archives Catalog, National Archives and Records Adminstration

, Community Manager, National Archives and Records Adminstration

 

E104. Power of Interlibrary Collaboration

Tuesday, March 26: 2:15 p.m. - 3:00 p.m.

Learn how a librarian and art history teacher collaborated with Smithsonian librarians to travel from Texas to bring a group of independent study students to use the Smithsonian Libraries and Library of Congress. Learn the logistics and benefits of this cross-library collaboration and how the local community library contributed as well.

Speakers:

, Librarian/ District Librarian, Westlake High School/ Eanes ISD

, Art History Teacher, Westlake High School

 

E105. Tools for Everyday Use

Tuesday, March 26: 3:15 p.m. - 4:00 p.m.

Our experienced and popular speaker shares his top tools and favorite tools. He always amazes with the range and value of the apps and tools he shares.

Speaker:

, Co-Founder, infoDOCKET & FullTextReports

Tuesday, Mar 26

Library Leaders Summit

Moderator:
Rebecca Jones, Managing Partner, Dysart & Jones Associates
 

Light Continental Breakfast

Tuesday, March 26: 8:00 a.m. - 8:45 a.m.

 

Keynote - Engagement in the Digital Age

Tuesday, March 26: 8:45 a.m. - 9:45 a.m.

Organizations can use game design techniques to fully engage customers, partners, and employees. When it is well-implemented, gamification can transform culture by cultivating deep emotional connections and high levels of active participation. Libraries can utilize strategy games, simulation games, and role-playing games as a means to teach, innovate and engage users in the digital age. Find out how to embrace social collaboration using playful design to reap tremendous value; grab tips and tools to extend your learning culture; and learn how to engage your community!

Speaker:

, Member IBM Academy of Technology (Blockchain, Games, Watson, Design), IBM

 

Welcome & Introductions

Tuesday, March 26: 10:15 a.m. - 10:30 a.m.

 

One-on-One with Keynote Phaedra Boinodiris

Tuesday, March 26: 10:30 a.m. - 11:00 a.m.

A deep dive into Boinodiris’s presentation that isn’t possible with 800 people but it is with 40 people. Attendees get a chance to talk with her about what’s driving her research and her interpretations of the findings.

Speaker:

, Member IBM Academy of Technology (Blockchain, Games, Watson, Design), IBM

 

Leader-to-Leader Panel: Strategies & Practices

Tuesday, March 26: 11:00 a.m. - 12:30 p.m.

This panel of leaders is made up of strategic thinkers and implementers. They are always looking at the changes in the world impacting their broader organizations, campuses, and communities. They share their practices and plans for crafting strategies and initiate the conversation among participants—leader-to-leader—for ways we can view and harness the energies shifting our various sectors, and what we can learn from others, as well as each other, about setting and implementing strategies.

Speakers:

, former Executive Director, Fayetteville Free Library (FFL) and Strategic Doing Consulting, CEO

, Neilly Dean, University of Rochester Libraries, University of Rochester

, Professor of Practice, Distinguished Practitioner in Residence, Information School, University of Washington and Driving Force behind Dokk1, Aarhus, Denmark

 

Content, Collections, & Curated Information Objects

Tuesday, March 26: 1:30 p.m. - 2:45 p.m.

There is a deep interdependent relationship between library staff, services, and resources. The continually changing format and nature of these resources is challenging us on many fronts, including how we refer to them: Are they collections? Content? Information objects? Curated materials? We consider the factors, realities, and developments of digital, print, multimedia, open access, intellectual property, self-publishing, repositories, curating, pricing and financing, and ownership. Then we take a well-deserved break.

Speakers:

, Engineering, Computer Science, FCS, and Social Social Sciences, Oviatt Library, California State University, Northridge and SLA, ALA, CARL

, Scholarly Communications Librarian, Scholarly Communications & Collections Strategy, MIT Libraries

, Chief, Library and Public Information Center, Federal Deposit Insurance Corp., Division of Administration

 

People & Talent Management

Tuesday, March 26: 3:00 p.m. - 4:00 p.m.

With more than 65% of most library and information department budgets invested in people, libraries truly are people organizations. This discussion addresses the issues confronting library staffing and the incredible opportunities for talent management. What is the right balance of competency, capacity, and capabilities for today and the near future?

Speakers:

, Manager, HR, Toronto Public Library

, Executive Director, SLA

, Director, Library Services Division, Zimmerman Associates, Inc. and NASA Goddard Library

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