2019 Schedule
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Tracks
  • Business & Strategy Track
  • Technology & How-To Track
  • OTT Leadership Summit
  • Video Engineering Summit
  • Sports Streaming Summit
  • Discovery Track
  • Live Streaming Summit
  • Workshops
  • Monday Mar 25
  • Tuesday Mar 26
  • Wednesday Mar 27
  • Thursday Mar 28
 
Workshops
 
Discovery, Navigation & Search
Digital Presence: Web Design & UX
Community Engagement
Learning from Leaders
Internet@Schools
 
Open Access & Collections
Operations & Systems
Enterprise: Tools, Tech & New Roles
Artificial Intelligence & Libraries
Internet@Schools
 
Content Management & Industry
Tech Tools
Marketing & Engaging Communities
Management & Metrics
Smart Communities & Blockchain
9:00 AM
Full Day Workshop
Length: 7 Hours
Speaker(s):
, Principal, Bates Information Services, Inc.
, Founder and Editor, ResearchBuzz
, Director, ARC Business Solutions Inc.
, Faculty & Graduate Services Librarian, Montana State University
, Editor-in-Chief, Online Searcher magazine, USA
, Co-Founder, infoDOCKET & FullTextReports
Description: Now that our smartphones can not only search the web for us but also predict the fastest route to work, how do info pros set themselves apart from anyone with access to Google? This full-day workshop looks at what is innovative, creative, and digitally transforming in advanced web search, research, and analysis. Searchers Academy allows you to interact with a series of industry experts who share their ideas and expertise in the field of research on the web and in social media. There’s always something new to be learned from these leading-edge info pros. Participants should have basic experience with web searching, but even searchers with an extensive searching background will come away with a new attitude and new resources and tools for more effective and strategic searching. Expect to have your assumptions challenged about effective search techniques, strategies, and approaches. Academy topics include the following:
  • Getting More From Web Search: Learn about today’s search engine features and techniques that enable you to out-Google anyone … even your clients!
  • Digging Deeper: Find out how and where to look for the rich content within the deep web and open access content.
  • Savvier Search Strategies: Forget the tricks from a year ago and learn new search approaches that work today.
  • Increasing Value: Find out what you can do with your search results to make your deliverables decision-ready.
  • Digital Transformation: Find out how to use artificial intelligence and chatbots to transform search and research and streamline your processes.


Workshops
Length: 3 Hours
Speaker(s):
, Independent Consultant, Library Technology Guides
Description: Libraries require appropriate technology in order to best fulfill their strategic missions. They invest in many types of tools for managing their collections, enabling discovery for patrons, and fulfilling access in the most efficient way. As the proportions of electronic and digital content continue to increase, libraries need to align their technology infrastructure. In this half-day workshop, Breeding outlines some of the types of technology products and services available to help libraries face these challenges. The workshop focuses on the issues raised by the attendees to help guide their development of technology strategies which best serve their organizations.

Workshops
Length: 3 Hours
Speaker(s):
, Maxine Bleiweis & Associates
, CalPoly
, Political Director, EveryLibrary
Description: What is between you and the money you need to raise to deliver the best library services? Explore this topic with our authors and experienced practitioners. Come away with experience in making “the ask” while learning what you have to do leading up to that important moment. The workshop includes strategies, techniques, and tips for all types of libraries. EveryLibrary has helped win or secure millions of dollars in library funding that directly benefits their communities. From Missouri to California, from Illinois and New York to Kentucky, Sweeney shares their wonderful successful case studies/stories and lessons learned. Dilworth shares stories and lessons learned from raising funds for academic institutions. Get all you need to move into the future with appropriate funds for your library!

Workshops
Length: 3 Hours
Speaker(s):
, Director, ARC Business Solutions Inc.
, Co-Founder, infoDOCKET & FullTextReports
Description: Immerse yourself in the tech of the future. Understand what artificial intelligence is, what it means for our communities, and how we can use it to engage our members and customers. Hear about the challenges and opportunities as well as the resources you can check out to learn more and share with your colleagues.

Workshops
Length: 3 Hours
Speaker(s):
, User Experience Architect, Critical Mass
Description: Our UX designer focuses on strategy, research, and prototyping designs, but what she loves most is sitting down with users to understand their thoughts, feelings, and frustrations. Join this successful practitioner in a hands-on intensive skills-building experience, an opportunity to apply the skills you learn during the session. Gain an understanding of what user experience is, its value, and how it is applied across industries and communities. Get a foundational understanding of the UX process and key deliverables that UX designers create. Learn to evaluate and prioritize business and user requirements in the design process. Develop skills in the use and application of UX activities through a hands-on interactive exercise. BYOD (Bring Your Own Device), including your own laptop and sketching materials (sketchbook, notepad, pencil, pen, etc.).

Workshops
Length: 3 Hours
Speaker(s):
, Executive Director of Information Technology, University of Illinois at Chicago
Description: Life online presents many risks: to privacy, safety, relationships, reputations, and resources. These risks apply both to us personally as well as our organizations and customers. In this workshop, we explore the most important aspects of cybersecurity that your information organization should have in place. Using the NIST (National Institute of Standards and Technology) Cybersecurity Framework as our reference point, you learn what tools, procedures, standards, and processes you should implement to protect the data of your organization, staff, and customers. At the end of the workshop, you will have a toolkit of resources and information that you can apply immediately to make your organization and people more secure online. Become more cybersecurity savvy so you can be the expert in your community!

Workshops
Length: 3 Hours
Speaker(s):
, former Executive Director, Fayetteville Free Library (FFL)
Description: Whether you already have a makerspace or are ready to start developing one, this workshop by a library makerspace pioneer is loaded with ideas and strategies to move you forward. Filled with tips and techniques, our experienced speaker gives you all you need to get started with a makerspace in your area and to move it into an engaging customer problem-solving and learning space! Building a STEM learning or entrepreneurship program alongside a makerspace to explore new community engagement possibilities is exciting and rewarding. Full of practical tips and tricks this workshop provides a road map for building or taking your makerspace to the next level. It also discusses the challenges such as dealing with tech and funding, presents real-world examples, and inspires you with the impact of their initiatives.

Workshops
Length: 3 Hours
Speaker(s):
, Founder & SEO Director, Omni Marketing Interactive
Description: Schools, colleges, and universities face a common challenge: making their website content findable and available to mobile users. Learn how to create and maintain mobile-friendly user interfaces, regardless of how your content is accessed by both human users and mobile technology. Thurow reviews how mobile search engines and users view and analyze your website content to help you increase relevancy of page content; encourage user engagement; increase page views, user satisfaction, and other mobile metrics; and optimize mobile search listings (web, academic, and site search). Attendees learn to write for mobile content to include or update; create mobile-friendly navigation and accessibility; design for mobile interaction: touch, gestures, and voice; diagnose and fix mobile issues; and identify and measure significant UX metrics. Downloadable resources and materials are included as well as a Site Clinic to address your most pressing mobile questions.

Workshops
Length: 3 Hours
Speaker(s):
, Public Services Project Manager, Sno-Isle Libraries
Description: The concept of project management is becoming more widely adopted in libraries and recognized as one of the major skills necessary for the 21st century. Is it working for you, your ideas, your initiatives, your projects? Set yourself up for success by utilizing accessible techniques for initiating a project and bringing it to closure. Attendees share a basic vocabulary, an understanding of project management processes, and how to identify roles in the organization essential for project success. With many libraries beyond the basics, the presenter adjusts workshop content as needed to support the challenges faced by the accidental and intentional project managers in attendance. Pick up lots of tips and tools, and “plan” to have fun!

Workshops
Length: 3 Hours
Speaker(s):
, Associate University Librarian, Academic (Acting), University of Guelph
Description: Getting things done in our fast paced and changing world is critical and facilitation skills are a “must have” for everyone. This interactive and fun half-day workshop demonstrates how to use visualization and drawing techniques to communicate and solve problems. Following the principles laid out in Dan Roam’s classic book, The Back of the Napkin, this workshop tackles how to clarify complex ideas with simple images. This kind of drawing is not about creating art, it is about thinking differently. The next time you are facing a challenging issue, you will have the skills and courage to pick up the marker, step up to the flip chart, and get drawing!

1:00 PM
Workshops
Length: 3 Hours
Speaker(s):
, Managing Partner, Dysart & Jones Associates
Description: There are many models and techniques for planning, and we’ve all used a number of them. But how do we make those plans come alive? How do we get our staff and communities moving ahead to realize those plans? Implementation is where the rubber meets the road and is fraught with challenges. Our consultant has worked with many types of libraries to implement their plans. Get strategies, techniques, and lots of tips to push your plans along in your organization.

Workshops
Length: 3 Hours
Speaker(s):
, GovWizely
, President, Barbie E. Keiser, Inc.
Description: Many organizations are unsure whether their data would be of interest to others and how to make that data more accessible to those beyond their institution’s firewall, without compromising security. Increasingly, libraries are taking on new roles with respect to data management. If your agency/organization/ institution/company has been struggling to find ways to increase collaboration or create new knowledge, this hands-on workshop is for you. This workshop helps participants discover the valuable data that exists throughout their organizations, effortlessly transform the format/structure of the data to enable analysis, and make that data available to others within an ecosystem for collaboration. The future of data is greater openness, handled responsibly. Learn how providing Data as a Service (DaaS) can be a driver of relationships (e.g., partnering with you on grant projects), allowing others to do what you hadn’t even imagined. Providing wider access to your organization’s data can drive really interesting conversations, such as whether you are collecting the right data, what’s missing, and coming to a consensus as to what the data means. Participants use APIs to create an application designed to increase their organizations’ information reach/exposure across the web. These APIs are a way to serve your customers, allowing users to complete an action without leaving your website. Attendees also get all that’s needed to create a proposal for an open data project, practice with a dataset, and explore visualization options for their data. Participants are encouraged to bring a dataset from their own organization to work with during this hands-on session, though a selection of alternatives is available for participants to use during this session and beyond.

Workshops
Length: 3 Hours
Speaker(s):
, Web Services Librarian, University of Pittsburgh
, Founder & Principal Consultant, Evenly Distributed LLC
, former Executive Director, Fayetteville Free Library (FFL)
Description: How do we design for changing technologies and flexible smart spaces? How do we incorporate new gadgets, apps, and technologies to engage our communities? Get some insights and ideas for planning for the future for successful user library experiences.

Workshops
Length: 3 Hours
Speaker(s):
, Founder & SEO Director, Omni Marketing Interactive
Description: Looking for new and usability-tested ways to maximize your library website’s user engagement? Join our experienced information scientist and usability pro who has more than 20 years’ worth of qualitative and quantitative info from her professional usability studies. Grab actionable tips (with before-and-after examples) that you can apply to your library site right away! Get an in-depth look at creating effective visual hierarchies using color, fonts/typefaces, scan ability elements, placement, white space, and other proven ways to influence eye-tracking on web pages. This interactive workshop for all types of libraries and schools provides useful tools and handy checklists to help you keep users engaged with your website content without annoying them.

Workshops
Length: 3 Hours
Speaker(s):
, Digital Services Director, Topeka & Shawnee County Public Library
Description: Technology has changed the face of libraries and is continuing to change how we work and how we deliver services to customers. This workshop introduces emerging technology trends and shows how those trends are reshaping library services. Examples are provided of how to incorporate these evolving trends into libraries. Attendees learn what trends to look for, find out the difference between a technology trend and a fad, and get ideas on how their library can respond to technology as it emerges.

Workshops
Length: 3 Hours
Speaker(s):
, Head of DeLaMare Library, University of Nevada, Reno
, Librarian, Innovation Lab Manager, St. Petersburg College
, Director of Strategic Innovation, Evolve Project
Description: This half-day workshop, presented by early adopters and library practitioners, shares what it takes to start a community program based around augmented and virtual reality (AR/VR). During the workshop, participants gain an appreciation of the history of this bleeding-edge technology, and learn how all the basic hardware/software components work to create engaging experiences in your library and far beyond it. An HTC Vive, Microsoft HoloLens, Google Cardboard, a DIY hologram viewer, and other technologies are present, so participants have an opportunity to play with all the latest and greatest AR/ VR technologies as well as identify opportunities to use these technologies in their communities.

Workshops
Length: 3 Hours
Speaker(s):
, Faculty & Graduate Services Librarian, Montana State University
Description: With the growing ocean of data, from Big Data to Small Data, to analytics, usage statistics, and search logs, we are awash in the data tide. Learn tactics, techniques, and tools for adding meaning to data for your library patrons, community leaders, students, faculty, researchers, and administrators. Visualization tools explored range from standalone apps to spreadsheet plug-ins to data websites. Explore tools and techniques for visualizing a variety of data using infographics, word clouds, simple pie charts, maps, Gantt charts, timelines, and many other charts and diagrams.

Workshops
Length: 3 Hours
Speaker(s):
, Subject Librarian for Education & East Asian Studies, State University of New York
, Information Science, Informatics, and Sociology Librarian, University at Albany
Description: As a library’s web portal is the virtual gateway to its web-based resources and services, it is essential that libraries engage users in usability testing to ensure positive and productive experiences with the site. Successful information architecture, smooth site navigation, logical menu structure, and intuitive interface design all rely on knowing where users expect to find needed information. Card-sorting is a simple, user-centered, and powerful technique that can explore how user groups related concepts together, and help web designers develop a usable website architecture and sensible navigation paths that better reflect user mental models. By applying think-aloud protocol, web practitioners can test the overall performance of a website structure. Through workshop exercises, attendees have an opportunity to develop and articulate usability initiatives engaging users at their respective institutions.

5:30 PM
Monday Evening Networking Event
Length: 2 Hours
Speaker(s):
, Director of Strategic Innovation, Evolve Project
, Head of DeLaMare Library, University of Nevada, Reno
Description: Join our gamers and gadget lovers for an evening of fun, playing, learning, and networking. See how you can transform your thinking, your programs, and your spaces with the latest games, gadgets, and ideas! Share with a poster about what your library is doing with creative making and makerspaces. Led by Brian Pichman & Tod Colegrove this event will start your conference experience with lots of learning and laughing! Refreshments included.

8:00 AM
Welcome & Opening Keynote
Length: 45 Minutes
8:45 AM
Welcome & Opening Keynote
Length: 1 Hour
Speaker(s):
, Member IBM Academy of Technology (Blockchain, Games, Watson, Design), IBM
Description: Organizations can use game design techniques to fully engage customers, partners, and employees. When it is well-implemented, gamification can transform culture by cultivating deep emotional connections and high levels of active participation. Libraries can utilize strategy games, simulation games, and role-playing games as a means to teach, innovate and engage users in the digital age. Find out how to embrace social collaboration using playful design to reap tremendous value; grab tips and tools to extend your learning culture; and learn how to engage your community!

9:45 AM
Coffee Break
Length: 30 Minutes
10:15 AM
Discovery, Navigation & Search
Length: 45 Minutes
Speaker(s):
, Principal, Bates Information Services, Inc.
Description: Our popular and knowledgeable speaker is always reinventing and transforming the world of search. Bates is a super searcher, an annual favorite who attendees flock to hear as she continues to surprise and impress with new strategies, techniques, and tips for getting the most out of web research. The host of Searchers Academy (where even more secrets are shared) provides an up-to-the minute and jam-packed-withvaluable- tools-and-tips talk that’s always a hit! Bates tells us she takes 2 days to research this session, so take advantage of her knowledge and gather tips and tools to share with others!

Digital Presence: Web Design & UX
Length: 45 Minutes
Speaker(s):
, Founder & SEO Director, Omni Marketing Interactive
Description: Filled with tips and usability-tested techniques maximizing your library website’s user engagement, our experienced usability and info pro, shares 20+ years worth of qualitative and quantitative info from her professional usability studies. She provides useful tools and handy checklists to help you keep users engaged with your website content. Get the latest and greatest including how to create a visual hierarchy using color, fonts/ typefaces, scalability elements, placement and other ways to influence eye-tracking on web pages.

Community Engagement
Length: 45 Minutes
Speaker(s):
, Digital Initiatives Manager, Palo Alto City Library
, Senior Librarian, Palo Alto City Library
, Manager, Roanoke County Public Library
Description: Libraries in Silicon Valley and the Blue Ridge Mountains are taking the lead in applying nascent robot technologies to library programs, particularly in regard to coding and AI. Palo Alto City Library has used its NAO robot to teach basic coding concepts to the community. It has also used the NAO robot for story times and in community events to engage the public. Roanoke County Public Library is using Pepper as a host; to support programming; and for teaching coding, AI, and robotics. Come learn how the libraries found each other, and how they hope to share information and work together moving forward. As an added bonus, you’ll get to meet NAO and Pepper!

Learning from Leaders
Length: 45 Minutes
Speaker(s):
, Independent Consultant, Library Technology Guides
, Library Strategies International
, Vice President, Library Support Services, LSSI - Library Systems & Services
Description: Many different paths can lead to a career in libraries. In addition to librarians who have graduate degrees in library science, other academic disciplines and practical experience can lead to other professional positions in library organizations. It also takes courage to use library skills in other types or organizations. Breeding has been fortunate to serve the library profession nationally and internationally in a career focused on exploring technology and innovation. His path has been nontraditional, launched through many fortunate opportunities. Hear his professional story, along with some reflections on personal branding, career development strategies, building technical skills, making the move to your business, mentoring, and library advocacy. Coffman, who has worked for many years with a supplier to libraries, has another interesting story to tell. Scheeder has worked in politics, the Congressional Research Service and numerous library associations, most recently as president of the International Federation of Library Associations (IFLA). She shares leadership tips on influence and getting things done.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Teacher Specialist for School Libraries, Calvert County Public Schools
Description: From kindergarten through the end of elementary school, students are using technology to research, cite their sources, and create presentations while learning invaluable skills in the school library. Hear about ISTE and AASL standards with young learners and how to utilize a research model with grades K–5 and scaffold the model for success. Best practices for technology integration with research projects in the school library are shared as well as interactive ideas and strategies for student- created presentations. Leave with a full research project that can be incorporated into the primary grades.

11:15 AM
Discovery, Navigation & Search
Length: 45 Minutes
Speaker(s):
, Faculty & Graduate Services Librarian, Montana State University
Description: TinEye and other graphical search tools promise non-text search results display while ever more tools search by vocal commands. Alexa, Google, Siri, and more search on cellphones and smart speakers. Meanwhile artificial intelligence (AI) bots are doing some interesting mining/searching. What does the future look like for exciting new search tools? Which are easy to use and provide a great user experience? Notess looks at the landscape and projects into the future to please us, or scare us. Or challenge us!

Digital Presence: Web Design & UX
Length: 45 Minutes
Speaker(s):
, Research & Instructional Services Librarian, Fashion Institute of Technology
, Instruction & Digital Services Librarian, Metropolitan College of New York
Description: It can be intimidating for a small library with a solo digital services librarian, to take on the task of redesigning an entire library website. Where do you even start? How do you conquer imposter syndrome when you don’t have a degree in web design? Every library has its own unique journey into redesigning its library website, but we all share the same goal: a better, more engaging experience for our users. Two librarians from different colleges compared their individual journeys and looked at commonalities to create a step-by-step universal template that can benefit anyone approaching the intimidating task of redoing a library website. Hindsight is 20/20, so learn from their mistakes and successes. They discuss their experiences collaborating with IT departments, incorporating analytics and usability data, and prototyping techniques and share their personal list of UX resources.

Community Engagement
Length: 45 Minutes
Speaker(s):
, Planning & Projects Director, Richland Library
, Main & Branch Support, Richland Library
Description: It’s time to start checking in with your customers. Supported by a grant from the Knight Foundation, Richland Library (S.C.) teamed with Aten Design Group to create Intercept, a groundbreaking web experience that helps customers discover, attend, and respond to library programs. This open-source events calendar and room reservation system pairs events and circulation metadata with individual customer feedback to give personalized suggestions to customers looking for programs. This interactive demonstration showcases the nuts and bolts of Intercept, showing how Richland Library is using its data to highlight programs and make informed decisions about the programs it offers. See how customers scan in at events and take a look at the feature-rich My Account. Intercept is available for any library to use, with a variety of implementation options for your particular community.

Learning from Leaders
Length: 45 Minutes
Speaker(s):
, Executive Director, Association of Research Libraries
Description: Our speaker has a range of experiences, having worked for the New York Public Library and Harvard University libraries, and Microsoft. She addresses a tough topic: making the best choices for the users even when the library implications appear to be challenging. Libraries have to continually change to keep up with their changing communities, and sometimes making toughstrategicdecisions is what it takes to be successful. Get insights and courage to make the right decisions in your environment.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Head Librarian, Digital Literacy and 3D Design Teacher, All Saints Episcopal School, Fort Worth, Texas
Description: E-portfolios have become popular in education and have even moved to the collegiate level as a requirement for graduation. At All Saints, high school students choose a meaningful topic to research all semester and create a beautiful e-portfolio of work. Along this journey, students utilize web tools for remembering, understanding, applying, analyzing, evaluating, and creating. Learn e-portfolio tool selection guidelines, how to evaluate and measure student learning using e-portfolios, and how the artifact of e-portfolios provide a powerful and comprehensive digital resume of the multiple intelligences of an individual as a linguist, a reflective learner, and a self-learner.

12:00 PM
Lunch Break
Length: 1 Hour 15 Minutes
1:15 PM
Discovery, Navigation & Search
Length: 45 Minutes
Speaker(s):
, Co-Founder, infoDOCKET & FullTextReports
Description: Each day, Price curates thousands of news items and reports to publish online briefs that thousands of people depend upon for reliable, usable information. He shares how to build an open web resources database that suits your clients. He elaborates on the tools and techniques he uses to build a timely collection and gives you a road map to build your own!

Digital Presence: Web Design & UX
Length: 45 Minutes
Speaker(s):
, Library Consultant, Library of Michigan
, Library Services Analyst, Library of Michigan
Description: Between 2015 and 2018, the Library of Michigan and the Midwest Collaborative for Library Services collaborated on three rounds of user testing on the MeL discovery layer. The goal was to develop a better search interface for MeLCat, the statewide, patron-initiated, resource-sharing software powered by a product called Encore, a service of Innovative Interfaces and the EBSCO Discovery Services. The organizations were determined to enhance database discovery, making improvements on their end, and worked with the vendor at every step. In this talk, our speakers focus on two important parts of UX: They discuss their findings and implementing and testing the results (the power of reiterative UX), and they share tips for “managing up” to convey results to leadership teams with different priorities.

Community Engagement
Length: 45 Minutes
Speaker(s):
, Assistant Director, South Huntington Public Library
, Public Relations Specialist, Mastics-Moriches-Shirley Community Library
Description: Libraries have embraced social media as a means of connecting with their patrons and keeping them informed of programs and services. Unfortunately, many engage in hard-selling, a form of content that platforms such as Facebook now punish with reduced audience size. This talk demonstrates how to leverage Facebook’s algorithm and increase your library’s social media reach through the creation of engaging content. Speakers discuss “created” versus “curated content,” giving library-specific examples of both. High-engagement posts are dissected to reveal what made them work. Learn how your organization can boost engagement with its patrons and achieve social media success!

Learning from Leaders
Length: 45 Minutes
Speaker(s):
, Professor of Practice, Distinguished Practitioner in Residence, Information School, University of Washington
Description: An internationally recognized leader in public libraries, our speaker shares what he has learned serving as director of Citizens’ Services and Libraries in Aarhus, a city of approximately 340,000 people in central Denmark as well as with four Danish cities as a librarian, deputy manager and director of public services. Hapel has been described as a library visionary who brings design thinking to the library world. He was instrumental in the development of Dokk1, a 300,000-square-foot structure inaugurated in 2015 that is the largest public library in Scandinavia. The innovative library and cultural center brought in citizens and organizations to participate in the design process, and is paired with municipal public services, theaters and businesses. Get lots of ideas and insights, especially about citizen enlightenment and engagement!

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Community Manager, National Archives Catalog, National Archives and Records Adminstration
, Community Manager, National Archives and Records Adminstration
Description: Learn how to bring millions of digitized historical records into your school. In this how-to mini workshop, the National Archives Catalog Community Managers will demonstrate how you can use the National Archives Catalog to access primary sources. They will also demonstrate how students can unlock history through transcription of historical records. Participants will learn how the Citizen Archivist program works, how to create lists of records for your students to transcribe and strategies on how to use this program in the classroom. Activities can be adjusted for a range of grade levels and abilities.

2:15 PM
Discovery, Navigation & Search
Length: 45 Minutes
Speaker(s):
, Director, Database Research Worldwide, Compass Lexecon
, Founder and Editor, ResearchBuzz
, President, Richard P. Hulser Consulting
, Editor-in-Chief, Online Searcher magazine, USA
Description: Will you be replaced by a robot? The headline is everywhere, but for librarians, everything old is new again. Affelt, our first speaker, a research director, has implemented AI algorithms all along; the challenge now lies in harnessing new features to help deliver more pinpointed content and provide better customer service. She looks at the cutting-edge technologies being incorporated into popular research sources and then brainstorms building the research robots of our dreams—what type of robot would be truly helpful at the reference desk? What would we like it to be able to do? How can AI be used to interpret initial search results and help us deliver highly relevant content to our requestors more quickly? Our next speaker, Calishain is an industry watcher and researcher who posts more than 7,000 tech resources, social media, search, and info bites per year on ResearchBuzz and Firehouse. Hear about her latest picks, including using bookmarklets to predefine Google searches; Inurl a search syntax; focused Twitter searches and saving them as RSS feeds; tools for monitoring the internet; and more. Hulser discusses graphical presentation of online search results from its beginnings in the 1990s with tools such as Grokker. There was great promise, but then these offerings faded away. What is the status of graphical search results representation in the 21st century? Ojala discusses how intelligent technologies are transforming search, going beyond keyword matching to semantic search. Machine learning is dictating what our searches find for us and what is deemed uninteresting to us. Cognitive computing helps determine the intent of a search. Voice assistants and chatbots free us from the search query box. Searches routinely return results that include images, videos, and numeric data. How can information professionals capitalize on these transformational search technologies to bring value to our communities? Get the answers here.

Digital Presence: Web Design & UX
Length: 45 Minutes
Speaker(s):
, Digital Services Director, Topeka & Shawnee County Public Library
, Digital Projects Manager, LAC Group
, Systems Librarian, Icahn School of Medicine at Mount Sinai
Description: Instagram, Snapchat, Facebook Pics—how do you connect to customers using nothing but a photograph? King shares best practices for taking and using photos on social media and how to make connections, grow engagement, and get people to your website and your library services using a camera. Rey discusses workflow solutions to manage image and metadata submission, migration to Python, site redesign and the relaunch of NOAA Photo Library. Bruno discusses how one library built a mobile app using Demco’s DiscoverMobile platform. He discusses vendor selection, configuration, testing, API and RSS integrations, testing, and lessons learned. Get lots of tips on how to build a mobile app for your library!

Community Engagement
Length: 45 Minutes
Speaker(s):
, Public Relations/Outreach Librarian, Baldwinsville Public Library
, Library Director, Uintah County Library
, Director, Duchesne County Library
, Senior Innovative Specialist, Digital Innovation Lab, Library of Congress (LC)
, Senior Innovative Specialist, Library of Congress (LC)
Description: BPL has begun creating online scavenger hunts using Library Trek by TrekSolver, Inc. In addition to hunts within BPL, several community-based hunts have also been made. For example, there is a hunt for people who visit the weekly Farmers’ Market, which engages them with the vendors. The Lock 24 Hunt, based on historical information about the Erie Canal, was created for two summer community events, and the library recently launched a hunt which takes players on a historic walking tour of Baldwinsville. Howe discusses how the library partnered with other organizations to create these hunts, how the hunts are publicized, and future plans for this ongoing project. Our next speakers discuss creating a digital community archival repository service. Learn how Uintah Basin Library Consortium in Northeast Utah utilizes the right mix of open and proprietary software to support the emerging needs of its partner libraries. Explore the process of starting a community digital repository service, and get the good, the bad, and what they wish they knew before they began this venture. The third presentation describes user-centered digital collections, specifically, Make Your Mark, a new initiative at the LC that expands crowdsourcing capacity by inviting public participation in the collective development of cultural memory through exploration, transcription, and tagging of digitized collections. The project engages the public, lifelong learners, and students to contribute in ways that help the LC make digital collections more accessible. It’s user-centered and has a central goal of engaging the public where they are—physically, skill level, and knowledge—in ways that evoke trust and approachability. It fulfills the LC’s digital strategy goals of creating a user-centered library and actively engaging learners of all ages with digital library collections. The project builds on the skills and technologies in use and developed at LC, but also shares these technologies back to the public and wider library and cultural heritage community via the open source code base for the underlying application—Concordia—hosted in GitHub. Speakers share the agile process of creating and improving Concordia and explain the communication channels and technologies developed to support the program of engagement.

Learning from Leaders
Length: 45 Minutes
Speaker(s):
, User Experience Architect, Critical Mass
, Director of Technology, Do Space
, Librarian, Innovation Lab Manager, St. Petersburg College
Description: How do they make it happen? Our digital achievers have transformed their libraries, organizations, or customers’ worlds and share their stories—insights, getting buy-in, bringing everyone along, impact, and more!

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Librarian/ District Librarian, Westlake High School/ Eanes ISD
, Art History Teacher, Westlake High School
Description: Learn how a librarian and art history teacher collaborated with Smithsonian librarians to travel from Texas to bring a group of independent study students to use the Smithsonian Libraries and Library of Congress. Learn the logistics and benefits of this cross-library collaboration and how the local community library contributed as well.

3:15 PM
Discovery, Navigation & Search
Length: 45 Minutes
Digital Presence: Web Design & UX
Length: 45 Minutes
Speaker(s):
, Digital Services Director, Topeka & Shawnee County Public Library
, Independent Consultant, Library Technology Guides
, Web Services Librarian, University of Pittsburgh
Description: We’ve all seen good and bad websites, but these library leaders from academic and public libraries choose several of each type, critique them, and help you understand what the most important features and functions are for making your library website engaging to your audience and successful for your stakeholders!

Learning from Leaders
Length: 45 Minutes
Speaker(s):
, Vice President, Library Support Services, LSSI - Library Systems & Services
, Director, Knowledge Resource Centre, Indian Institute of Corporate Affairs
Description: Coffman shares a different model for public libraries used in Japan. Our second speaker discusses the changes occurring in Indian libraries due to emerging trends and technologies in the digital age. Be inspired by these different ideas, and rethink your own environment.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Co-Founder, infoDOCKET & FullTextReports
Description: Our experienced and popular speaker shares his top tools and favorite tools. He always amazes with the range and value of the apps and tools he shares.

4:00 PM
Evening Networking Events
Length: 2 Hours
Description: Join us as we celebrate the grand opening of the 2019 Computers in Libraries Exhibition. Featuring leadingedge companies, the exhibition offers visitors a choice of products in all aspects of library technology, including web-based products and services, integrated library and information systems, online services, document delivery services, and more.

8:00 AM
Light Continental Breakfast
Length: 45 Minutes
8:45 AM
Keynote
Length: 1 Hour
Speaker(s):
, Fellow, Brooking’s Center for Technology Innovation
Description: Our speaker focuses on digital inclusion. Her work encompasses the digital divide and she looks at how the next wave of internet innovation may make the digital divide grow larger. However, she also believes the internet can be an enabler for disadvantaged communities. Turner-Lee discusses the role of libraries in closing the digital divide and how emerging technologies are impacting them. The digital sharing economy and the availability of more robust information is affecting how libraries cater to disconnected audiences. Hear about the opportunities Turner-Lee sees for libraries at she looks at the future and what is needed to embolden community infrastructure to ensure that we leave no one behind in the digital age.

9:45 AM
Coffee Break in the Exhibit Hall
Length: 1 Hour
10:45 AM
Open Access & Collections
Length: 45 Minutes
Speaker(s):
, Scholarly Communications Librarian, Scholarly Communications & Collections Strategy, MIT Libraries
Description: Open access may have begun because the web allowed for easy sharing, but it has evolved into a complex movement with political, social, and economic dimensions. And things are changing rapidly; nearly every week, there’s a big announcement about OA—from the University of California’s “call to action” to end the system of journal subscriptions, to the bold “Plan S” initiative out of Europe, which will require researchers to publish articles in fully OA journals or OA platforms. In this talk, MIT’s Dunn shares the latest in OA developments in the U.S. and in Europe and explores how these affect U.S. libraries and institutions.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Independent Consultant, Library Technology Guides
Description: Breeding has authored the “Library Systems Report” since 2002, which provides information and analysis regarding the strategic technology systems used by libraries for the management of their collections and automation of their operations. This presentation shares the trends in the latest 2018 report. Recent events in the library technology industry have important ramifications for libraries. Come hear an expert’s insights on these unfolding events and his perspective on how they will impact libraries.

Enterprise: Tools, Tech & New Roles
Length: 45 Minutes
Speaker(s):
, Information Architect, FDA Library
, Enterprise Architect SME, e-Management Consultants, Inc.
Description: Faced with continued downsizing of collection, space, and staff, it was clear that traditional library services were not being valued and a new focus was necessary for library survival. An outside assessment of the library recommended an expansion of knowledge management services but KM was not clearly defined. The speakers conducted interviews with key stakeholders and knowledge management experts within the agency and found there was a desperate need for a centralized approach to providing knowledge services and resources. We then set out to develop a cloud- based architecture that would serve as the “KM thread,” integrating the various silos of knowledge and information across the agency, engaging users and providing a platform for collaboration and information sharing. This session discusses how this organization implemented an innovative, cloud-based architecture, the benefits realized to date, and plans for future growth.

Artificial Intelligence & Libraries
Length: 45 Minutes
Speaker(s):
, CEO/Founder, SolveOS
Description: Our speaker, an entrepreneur who has been working in the AI field for many years, provides an introduction to artificial intelligence— what it is, what it is not, how it fits with cognitive computing, chatbots, and machine learning. He addresses some of the current uses in libraries and other industries, as well as how libraries and information environments might use it in the future.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Head Librarian, Digital Literacy and 3D Design Teacher, All Saints Episcopal School, Fort Worth, Texas
Description: We are bombarded by news media in multiple formats—print, broadcast, internet, and social. The volume, velocity, and variety of information is growing exponentially. News literacy skills are essential to distinguish between fact and opinion in this ocean of data. How do you tell if a news story is true or false? If adults have trouble deciphering what is true and what is not, then how do our students fare? Moore shares teaching strategies she uses with her Digital Literacy class on critical-thinking skills for analyzing and judging the reliability of news and information, differentiating among facts, opinions and assertions in the media we consume, create and distribute.

11:45 AM
Open Access & Collections
Length: 45 Minutes
Speaker(s):
, Head, Resource Access, James Madison University Libraries
, Research Database Coordinator, James Madison University Libraries
Description: The research process is a long and tortuous road, and a complicated authentication method can throw up obstacles before the journey even begins. Presenting users with a simple, single sign-on solution for accessing library resources is therefore of critical importance. At the same time, library administrators need an authentication service which is robust, easy to manage, and, perhaps most importantly, secure. Implementing such a system can provide tangible benefits for both administrators and users and ensures users a seamless entryway into their research experience. This session explores the early stages in the path of ensuring easy, quick, and secure access to resources. Speakers discuss their user environment, evaluation process, and implementation of single sign-on authentication using OpenAthens.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Cataloging & Metadata Management Section, National Library of Medicine
, Senior Product Analyst, OCLC
Description: Our speakers share a future vision of what linked data cataloging could mean for library workers and end users. They will provide an update on what’s happening at OCLC and with the Mellon-funded Linked Data for Production (LD4P) effort which is focusing on productionizing linked data services in libraries. They discuss OCLC’s recent experiments with linked data and Wikidata and how that work with 16 academic, research, public, and national institutions prototyped services for libraries to conduct what Kenning Arlitsch has called “new knowledge work.”

Enterprise: Tools, Tech & New Roles
Length: 45 Minutes
Speaker(s):
, Librarian, LAC Group for the National Oceanic Atmospheric Administration (NOAA)
Description: Science on a Sphere (SOS) is a tool that was developed by NOAA to better visualize satellite and climate data in three dimensions instead of two. The NOAA Center of Weather and Climate Prediction (NCWCP) had an SOS installed in the fall of 2017 preceding its inaugural open house. It has become a valuable tool for presenting and visualizing data while promoting interdisciplinary communication among library users. While not a traditional setting or tool for a library, SOS has been adopted to become another library service provided to the community. There are a number of benefits and challenges of housing the SOS in a government library. This presentation focuses on how it is being used to bridge the gap of connecting NOAA scientists with the library, but also with each other and the general public.

Artificial Intelligence & Libraries
Length: 45 Minutes
Speaker(s):
, Gale, a Cengage Company
, Emerging Technologies & Online Learning Librarian, John Jay College of Criminal Justice, City University of New York
Description: “Bot literacy,” or the ability to understand how bots work, is a useful and contemporary skill. Bots work behind the scenes of the web, from Twitter to Wikipedia to Forbes. Taking a peek beneath the hood of some bots can reveal how auto­mation is changing information production. Speakers discuss a series of workshops in which they introduced librarians to bots and coding in the context of the library. Their scaffolded code samples allowed workshop participants the opportunity to “change stuff and see what happens.” This step-by-step pedagogical approach sparked interesting discussions about how code works, and how to work with code. Come and hear how they describe these journeys toward bot literacy.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Information & Technology Resources Dept. Leader, Kutztown Area School District
, Assistant Professor, Rutgers SC&I
Description: School librarians strive to prepare students for academic success. But what does this look like? How do we make the leap from AASL Standards to the ACRL Frames? Our experienced speakers discuss practical and engaging strategies to differentiate and personalize learning to ensure success at the university level. To scale these practices for learner preparedness, they are using a gamified strategy to bridge the divide and are developing a 23 Things-style prototype. Get a peek and share your input—join the conversation!

12:30 PM
Lunch Break - Cash Concessions in the Exhibit Hall
Length: 1 Hour 15 Minutes
1:45 PM
Open Access & Collections
Length: 45 Minutes
Speaker(s):
, RA21, UK
, Director, Access Services, Library, American University
, LibLynx
Description: Libraries, publishers, and vendors share a commitment to providing a frictionless environment for users and patrons to access content. In 2016, the International Association of STM Publishers (STM) and the National Information Standards Organization (NISO) announced the Resource Access for the 21st Century initiative (RA21) to streamline the user experience for access to subscribed content outside institutional IP domains. Frequently, the user experience with IP access is not seamless due to workflow or location issues. Further, this form of authentication provides inadequate security and limits the ability of librarians and publishers to understand patterns of usage and respond with greater customization. These issues not only impact subscription content, but also delivery of greater customization around open access services. Two years on, the RA21 team is ready to unveil the results of collaboration with libraries, industry associations, publishers, and standards organizations. Hear report results including updates and developments in four key areas: pilots and what’s next, user experience (UX), input and feedback from the RA21 “Security and Privacy” report, future governance and next phase framework.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Chief Librarian/CEO, Hamilton Public Library
Description: Our experienced, community-focused, and forward-thinking CEO shares his tech thoughts, points out areas he’s looking at for the future of his library, and discusses areas for further attention.

Enterprise: Tools, Tech & New Roles
Length: 45 Minutes
Speaker(s):
, Principal, Bates Information Services, Inc.
Description: Effectively communicating the true return on investment for information services means more than just counting hours saved or searches conducted. In order to convey the true ROI of your information center, you have to understand what matters most to the people who matter the most. Bates provides new approaches for identifying WHY you are doing what you do and what impact that has on your organization’s most important goals.

Artificial Intelligence & Libraries
Length: 45 Minutes
Speaker(s):
, Director of Strategic Innovation, Evolve Project
Description: What do you need to think about before bringing advanced technology into your community, library or organization? How do you introduce it to staff? Will they worry about being replaced or losing their jobs? And how do you get machines to operate at optimal efficiency? Machines need to learn to be effective, whether it’s Siri, Alexa, or Watson. And people have to adapt to the machines. Join us and learn more!

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Library Media Specialist, Carlisle Public School
Description: Technology is a powerful tool to break down the barrier of distance. With the click of a button and an internet connection, we can bring the world into our libraries, connecting our students with others across the country and around the world. Learn about a variety of free opportunities for building connections with other teachers and students, as well as means of connecting with educational programs. Bery discusses events such as Dot Day and the Global Read Aloud and explores resources such as Google Groups, Skype a Scientist, Skype in the Classroom, Mystery Skypes, virtual field trips, as well as freemium resources such as Padlet, Seesaw, Hangouts, Skype, and Flipgrid, and explains how to facilitate their connections.

2:30 PM
Coffee Break in the Exhibit Hall
Length: 1 Hour
3:30 PM
Open Access & Collections
Length: 45 Minutes
Speaker(s):
, Librarian, National Geospatial Intelligence Agency
, GIS Specialist, National Geospatial-Intelligence Agency
, Assistant Professor/Reference Librarian; Liaison for Information Literacy and Distance Learning, Delaware County Community College
, Reference Librarian, Delaware County Community College
, Reference Librarian, Delaware County Community College
, IT Analyst, Library, San Jose State University
Description: Through digitization, many historic map collections are now available online to the public. Georeferencing opens up these map collection even more to users, allowing users to interact with the map in GIS software. The georeferencing process takes an image of a map and embeds it with coordinate information. The process can include shifting, rotating, scaling, skewing, and in some cases warping, rubber sheeting, or orthorectifying the data. Don’t know what that means? Speakers explain how georeferencing works and how it benefits users. Learn how even beginners can use QGIS, a free open-source GIS software, to georeference historic maps. Learn also about the standardized georeferencing processes implemented at the National Geospatial-Intelligence Agency, where many employees use ArcGIS in their daily work. NPR discusses surfacing audio content, specifically, making a recently digitized collection of 4.200 radio episodes of All Things Considered from 1971– 1983, accessible to new user groups, including historians and researchers. Untranscribed audio collections pose unique challenges to search and discovery in a text-based world. Manually assigning metadata to audio collections is time-consuming while a fully accurate (and human-edited and researched) transcript can surface the same metadata, but these transcripts can be prohibitively expensive. The third presentation focuses on ebook acquisition models as libraries continue to invest in ebooks to ensure access to content in a range of formats. Models include patron-driven acquisition, one-time purchase, focused collection subscription, or large-scale subscriptions; it is important to better understand how users engage with this content. Speakers have experimented with a range of ebook access models and through usage data provide practical insights into ebook acquisition and how access models influence use. Since academic libraries are increasingly focused on the acquisition and expansion of circulating technology collections, the last talk focuses on collection development strategies. Tech collections are often governed by auxiliary library services such as access services or IT departments, not considered as part of the general collection; technology purchases are typically made with one-time-use funds, and replacement is an adhoc process depending on budget availability; users are rarely consulted regarding new purchases; and systematic analysis of usage is lacking. As laptops, tablets, and other technologies become integral to a library’s circulated resources, the library needs to apply current and emerging collection development strategies, such as demand driven acquisition, to these collections and center users as the decision makers in technology collection growth by continually assessing users’ needs and evaluating collections based on those needs. Hear how one library is trying to unify tech purchasing with other collection management strategies and policies.

Operations & Systems
Length: 45 Minutes
Speaker(s):
, Web Services/Online Learning Librarian, Lehman College
, Library Associate, Hudson County Community College
, Library Technology Associate, Hudson County Community College
, Technical Services Librarian, Hudson County Community College
Description: An ILS migration is one of the most complicated challenges a library can face, but it also provides great opportunities for evaluating library services and improving workflows. Speakers discuss a community college library’s experience migrating ILSs from a proprietary vendor to an open source solution and what lessons were learned from this transition.

Enterprise: Tools, Tech & New Roles
Length: 45 Minutes
Speaker(s):
, President, Richard P. Hulser Consulting
Description: Technological advances are creating increasingly sophisticated information for consumers and users and challenging traditional information services and management techniques. Sophisticated search engines incorporating artificial intelligence, combined with tools such as Unpaywall to efficiently find and link to free content, are enabling faster, more effective access to online content. How does the experienced information professional take advantage of this while also trying to stay relevant to senior management? Using “The Five Trademarks of Agile Organizations,” as outlined by McKinsey and Co. and others, this session shares ideas on how an information professional can integrate Agile and Scrum principals into information services management style for success.

Artificial Intelligence & Libraries
Length: 45 Minutes
Speaker(s):
, Digital Initiatives Manager, Palo Alto City Library
, Senior Librarian, Palo Alto City Library
, Manager, Roanoke County Public Library
, Library Director, Dedham Public Library
, Founder & Principal Consultant, Evenly Distributed LLC
Description: Our experienced practitioners share their challenges and learnings dealing with robots and AI applications. Learn their secrets before you move ahead with your AI and robotic plans! Hear their thinking about implications for the future too.

Internet@Schools
Length: 45 Minutes
Speaker(s):
, Librarian, Stafford HS
, Information Technology, Stafford HS
Description: Last year, Stafford High School piloted a lunch program based on the makerspace movement. We wanted to change the culture of our school by fostering a relaxed, highly inclusive library program. We felt that many of our staff and students weren’t fully aware of the range of skills, talents, and equipment we have to support them. Come see how this problem-solving program is opening up opportunities for collaboration throughout our school community and building supportive relationships.

4:30 PM
Operations & Systems
Length: 45 Minutes
Speaker(s):
, Independent Consultant, Library Technology Guides
Description: Our speaker shares his secrets after conducting the “International Library Automation Perceptions” survey for more than 10 years. The survey gauges library satisfaction with their current automation systems and tracks trends such as interest in open source products and moving to competitive products. Libraries often look to this survey as staff evaluate automation products. Vendors likewise use survey results as one way to gauge their customer service performance and to make any needed adjustments. Breeding relates the results of the latest edition of the survey and provides his perspective on how these results can be interpreted and utilized to make better decisions for your library.

Enterprise: Tools, Tech & New Roles
Length: 45 Minutes
Speaker(s):
, Institutional Repository Manager, National Oceanic Atmospheric Administration (NOAA)
Description: Since its beginnings, NOAA has operated under a Silos of Excellence model, where research was published on disparate platforms, including office-specific databases and program websites. But with the implementation of a White House OSTP-mandated institutional publications repository, the NOAA Central Library is playing a role in the way NOAA approaches scholarly communications that is beginning to break down silos. The NOAA IR is becoming a unified home for NOAA publications, spanning all offices and subjects with standardized metadata and linked data. This has further resulted in creating streamlined procedures within not only the library but throughout all of NOAA, and has provided renewed focus on accessibility of research results to the greater scientific community and the general public.

Artificial Intelligence & Libraries
Length: 45 Minutes
Internet@Schools
Length: 45 Minutes
Speaker(s):
, Director of Strategic Innovation, Evolve Project
Description: Our experienced and popular “Games & Gadgets” guy explores the tools, tech, gadgets and robotics that are trending for school libraries.

7:30 PM
Wednesday Evening Session
Length: 1 Hour 30 Minutes
Speaker(s):
, Founder & Creative Director, Meccanoo
Description: Our speaker, an award-winning architect with an insightful vision of the role of libraries in society and urban development, has created some amazing and inspiring libraries. Her work ranges from theaters, universities, office buildings and libraries to neighborhoods, housing, masterplans, and parks. Each design is founded on an observation of people, location, culture, and climate. The analysis amounts to designs that respond to current needs, yet which are also prepared for (un)predictable change. Have a look at some of these creations and renovations; get some ideas for providing your community with more engaging and changeable spaces, whether it’s an academic campus, town, or corporate enterprise; and be ready to take some action in your community.

8:00 AM
Light Continental Breakfast
Length: 45 Minutes
8:45 AM
Keynote
Length: 1 Hour
Speaker(s):
, Director, Internet, Science and Technology Research, Pew Research Center
Description: Our popular and knowledgeable speaker covers the latest Pew Research Center findings about the stresses on three pillars of modern life. He describes how the erosion of trust in institutions and people has affected the way facts are created and challenged, and how that affects people’s attitudes about the essence of democratic institutions and norms. Librarians are at the heart of this story. Join our entertaining and inspiring storyteller!

9:45 AM
Coffee Break in the Exhibit Hall
Length: 1 Hour
10:45 AM
Content Management & Industry
Length: 45 Minutes
Speaker(s):
, Library Director (Emeritus), Institute for Research on Labor & Employment, University of California, USA
Description: In recent years, librarians have been shouldering their way into a new digital publishing role that now includes academic and commercial ventures, upsetting the status quo in the industry at large. It is clear that our publishing mandate is here to stay and is well on its way to becoming a new core competency for the profession. Huwe posits that with a strong foundation in open scholarship as well as public service, we are already creating all-new digital strategies without the burden of long operational histories, mandates to make profits, or outmoded preconceptions that originated in print publishing. He compares library publishing ventures with the digital initiatives of legacy publishers, describing the values we share as well as the many ways in which we differ. We are a profession of collaborators, and new partnerships and alliances are open to us as we establish our publishing identity. Hear about the key strategic decisions we will make in the near future.

Tech Tools
Length: 45 Minutes
Speaker(s):
, Vice President of Content, Information Today
, Library Director (Emeritus), Institute for Research on Labor & Employment, University of California, USA
, Independent Consultant, Library Technology Guides
, Consulting Archivist/Researcher, Hyperclick Online Services
Description: This panel of industry thought leaders and Computers in Libraries magazine columnists reflects on technology issues, libtech challenges, top trends and foreseeable developments affecting all libraries—public, academic, and special—museums, and archives. Bring your own issues and challenges to this sureto- be lively, interactive forum.

Marketing & Engaging Communities
Length: 45 Minutes
Speaker(s):
, former Executive Director, Fayetteville Free Library (FFL)
, Founder & CEO, Library Market
Description: Working in a library can be tough, rewarding, and inspiring. We all need a little reminder of our impact and value every now and then to help us keep moving forward with our good work. In anticipation of their new book, It’s All About the Story, please join our popular and experienced speakers in an interactive storytelling session about the impact libraries have on the lives of the people we serve. They share stories from their book and invite you to share your inspirational library stories as well.

Management & Metrics
Length: 45 Minutes
Speaker(s):
, Public Services Project Manager, Sno-Isle Libraries
Description: Nonprofits are becoming increasingly sophisticated in datadriven decision making and service planning. How can the social sector adopt outcome-drive or “needs first” innovation into their strategy? Follow a simple case study of how a public library can leverage front-line staff experience to meet community needs with measurable outcomes in their strategic plan.

Smart Communities & Blockchain
Length: 1 Hour 45 Minutes
Speaker(s):
, City Librarian, Toronto Public Library
, CEO/Founder, SolveOS
Description: The Smart City phenomenon has gained momentum in regions, cities, and neighborhoods all over the world. Public and private entities are working together and navigating emerging opportunities that are now available with increased technological capabilities, hoping to make their communities both safe and efficient for citizens and the environment. Hear how public libraries are part of their City’s Smart City initiatives, how one academic library is designing a smart campus, and how the Smart City agenda is an opportunity for libraries to add value and raise their profile as leaders in digital inclusion and digital literacy.

11:45 AM
Content Management & Industry
Length: 45 Minutes
Speaker(s):
, CEO, GameFlo LLC
Description: The gaming revolution is here to stay. Recent studies show that 72% of U.S. teenagers play video games, and this continues into adulthood: The average gamer is 34 years old and 72% are 18 or older. The age of data science is also here to stay. In 2013, IBM assessed that 90% of the world’s data has been created in the past 2 years, but individuals who have strong data skills are lacking. Games provide the perfect learning platform due to a high level of engagement and repetition. When middle school students share why they enjoy gaming, the most common response is the autonomy games provide to improve their skill levels through repetitious action. The idea of learning games is certainly not new, although many traditional learning games are more often glorified quizzes that emphasize drilling information. Get tips and techniques on how to focus more on entertainment and creating meaningful experiences while incorporating learning into game mechanics and strategy.

Tech Tools
Length: 45 Minutes
Speaker(s):
, Digital Literacy Associate, Tulsa City-County Library
Description: Looking for some new tech? Join this session for a brief introduction to 30 apps, software, and web tools in 60 minutes. We look at tools for graphic design, game development, information literacy, and more! Whether you’re looking for a tool to use in your own work or to introduce to your patrons, there is something for everyone.

Marketing & Engaging Communities
Length: 45 Minutes
Speaker(s):
, Associate University Librarian, Academic (Acting), University of Guelph
Description: Good strategy focuses on putting together a coherent set of ideas, actions or behaviors that enable you—or your organization—to create a unique position in the marketplace. Most organizations assign strategic thinking to senior leaders, but what if it was as simple as asking questions like: Where are we now? Where should we be? How will we get there? What will be different? How will we know we were successful? In this talk, our facilitator proposes a flexible model for strategic thinking that can work in a variety of strategic scenarios. Get tips for using the model grow strategic thinking in your organization.

Management & Metrics
Length: 45 Minutes
Speaker(s):
, Health Sciences & Faculty Services Librarian, Montgomery College
, Campus Library Manager, Montgomery College
Description: Experts say that culture change takes 8 years to achieve. Yet, in this fast-paced world, organizations do not have the luxury to spend 8 years engaged in the processes of shifting culture. Libraries in particular are not able to spend that kind of time due to the innovative and energetic pace of changes in the profession and their need to keep current in order to remain relevant. Find out how the library at Montgomery College, the largest community college in Maryland, continues to make incremental changes to combat the 8-year myth. By challenging employees to make small improvements, the library system was able to encourage the transformation of traditional library services. Utilizing diverse technology tools, a number of large initiatives are being realized within a 3-year period of time, including launching a single service point, creating consistent student employee training and onboarding, and establishing library employee competencies in the areas of information seeking, access services, and technology use. This presentation provides a road map and best practices for implementing transformative changes in your library’s culture.

12:30 PM
Lunch Break - Cash Concessions in the Exhibit Hall & Last Chance to Visit Exhibits
Length: 1 Hour 15 Minutes
1:45 PM
Content Management & Industry
Length: 45 Minutes
Speaker(s):
, Chief, Library and Public Information Center, Federal Deposit Insurance Corp., Division of Administration
Description: Collection development is becoming an increasingly challenging task for libraries of all types today. Identifying relevant content and working with vendors, aggregators, platform providers, integrators, and resellers can lead to unintentional gaps, duplicate purchases, and incompatible solutions to the real requirements of end users. Huffine suggests strategies for solving some of these issues and working with a diverse community of providers to support your users’ needs where and when they look to you for information.

Tech Tools
Length: 45 Minutes
Speaker(s):
, Catalog/Reference Librarian, Pellissippi State Community College
, Blount County Campus Librarian, Pellissippi State Community College
Description: In fall 2017, one community college developed a plan to transform library instruction with virtual and augmented reality. Pino and Buck share the journey up the mountain of faculty engagement, through the valley of resource assessment, and to the shores of instructional design and development. Fellow travelers gain new insight into this emerging technology, a list of vetted resources for academic engagement, and the inspiration to begin a program with just a few small steps at home.

Marketing & Engaging Communities
Length: 45 Minutes
Speaker(s):
, Head, Research, Koios LLC
, President & CEO, EdTechnologyFunds, Inc.
Description: As the world continues to move toward a digital economy, libraries play a vital role in preparing communities for the opportunities and challenges ahead. Libraries offer patrons a space to access free Wi-Fi, learn coding and other digital skills, and gain experience with emerging technologies through new library programming; all of which require a strong network infrastructure and fast Wi-Fi connectivity. Velikonja discusses how Google searches may yield surprises about patron needs. He shares how he used Google’s API with themed key phrases in 3,000 library service areas and the results confirmed some assumptions and brought some new ideas forward. Use this info to inform your marketing efforts and help your administrators with resource management and planning. Sutherland discusses how libraries nationwide can meet patron needs by leveraging E-rate Category 2 funding to purchase necessary equipment and related services. She takes an in-depth look at a few library systems that have implemented new Wi-Fi infrastructures using E-rate funding and the programs that were improved upon with the technology upgrades. Though established in 1996 to ensure that schools and libraries have the resources necessary to upgrade their network infrastructures, most of the E-rate funding still goes to schools. In 2016, libraries were awarded just under $75M of the more than $1.6B committed. Get strategies to help your library overcome obstacles such as limited IT support, establishing and maintaining CIPA compliance, creating timelines that enable board approvals, and identifying matching funds.

Management & Metrics
Length: 45 Minutes
Speaker(s):
, Director, Library & Learning Resource Services, North Shore Community College
Description: Regardless of rank or role, all staff members may identify innovations that can improve workflows, services, and resource offerings. But how does a good idea find its way to consideration and implementation? This talk explores how ideas are born and what challenges can impede their development. It cites real-world examples of organizations successfully mitigating these challenges so that ideas are shared, heard, considered, approved, developed, and implemented. Based on the assumption that good ideas can come from anywhere within an organization and the realization that success requires participation, collaboration, and buy-in on many levels, this innovation process is addressed through the perspective of multiple organizational roles. Participants come away with practical strategies on how to successfully encourage, contribute to, cultivate, implement, and innovate solutions and improvements.

Smart Communities & Blockchain
Length: 45 Minutes
Speaker(s):
, CEO/Founder, SolveOS
, Program Scientist, SMD/Heliophysics, NASA HQ & Geospace Physics Laboratory, NASA Goddard
Description: The Internet of Things including smart sensors for firefighters, Tai Kwon Do students, medical patients, citizen scientists and libraries is growing. Here from speakers who weigh in on our future as smart communities and share their thoughts of how libraries can be front and center in the process!

2:45 PM
Content Management & Industry
Length: 45 Minutes
Speaker(s):
, Virtual Services Coordinator, Skokie Public Library
, Digital Curation Librarian, DC Public Library
, Senior Reference Librarian, New Brunswick PL
, Local History Librarian, West Hartford Public Library
, Web Archivist, Internet Archive
, Principal, Lighthouse Consulting, Inc.
Description: Public and academic libraries alike have a unique role to play in their local civic data ecosystems. Whether acting as community connectors, parsing hyperlocal applications for open datasets, or creating data tools of their own, libraries can function as both hubs and driving engines of civic-minded data activity. This double session features three different projects. Greenwalt provides an overview of the library role in open data partnerships as seen through the perspective of the Civic Switchboard Project— an Institute of Museum and Library Services (IMLS)-supported effort geared toward catalyzing academic and public libraries as players in civic data ecosystems. Partnerships between libraries and local data intermediaries as a means to better serve data users, further democratize data, and support equitable access to information need to increase. Hear about the guide and toolkit being created to help libraries getting started in this work, and the stories from members already doing it around the country. Participants in another IMLS-funded national project, Community Webs: Empowering Public Librarians to Create Community History Web Archives, explore project management, professional development, and outreach in the context of preserving 50 terabytes of community web archives. Hear how the Internet Archive is training a national cohort how to web archive using Archive-It while creating an online curriculum for broader dissemination, and how several public libraries approached the technical, curatorial, and outreach challenges related to building special collections representative of their local communities.

Tech Tools
Length: 45 Minutes
Speaker(s):
, Director, Digital Technology & Communication, Hamilton Public Library
, Manager of Digital Technology Infrastructure, Hamilton Public Library
, Director, Public Services, Branches, Hamilton Public Library
Description: Learn how a public library has been able to increase rural branch use through incorporating new open+ technology at two of its rural branch locations. Combining technology and an innovative combination of local and remote staffing, access to branch library resources have increased from at least 17 to 60 hours per week thereby improving the library’s role as a community hub. Come and learn about the extended access service model, lessons learned and applied, the benefits of leveraging technology, and the outcomes from first location in Canada to implement this technology.

Marketing & Engaging Communities
Length: 45 Minutes
Speaker(s):
, Associate Professor, Digital Library Services, Oklahoma State University Libraries
, Research Professionals, Oklahoma State University Libraries
, Research Professionals, Oklahoma State University Libraries
Description: I don’t want to use my creative energy on somebody else’s user interface. Jeff Bezos’ booking study rooms online is a highly valued and utilized service at our library. LibCal’s room booking software was instrumental in that success. When planning to move to the new Spaces, we surveyed our students. The students expressed how they greatly valued the service and offered features they would like to see added. Spaces’ new API gave us the freedom to develop a highly customized interface/ app to enhance student experience by incorporating their suggestions. We are developing apps and a web interface to include a number of features not found in Space’s interface: VR views of the rooms, notification of room reservation to multiple students, simplified interface, and searching available rooms by time, date, size, and equipment. The application is being developed to allow other libraries to download and customize the application. Come learn about our progress and discover how to use our tools at your library.

Management & Metrics
Length: 45 Minutes
Speaker(s):
, Senior Bibliometrics Librarian, LAC Group, NOAA Central Library
Description: Data is invaluable in streamlining the potentially arduous task of selecting materials for acquisition but is too often limited to usage statistics and cost per use. Examining usage, along with cost-per-use metrics and interlibrary loan statistics, citation rates, and publication metrics, provides a more complete picture of the value of individual titles and our collection as a whole. Staff have developed a methodology to analyze the data from the library’s metrics and bibliometrics programs that gives insight into how patrons use materials and the impact of those materials. The resulting analysis identifies relevant and emerging research areas and is used to build an evaluation matrix that informs decisions for collection development.

Smart Communities & Blockchain
Length: 45 Minutes
Speaker(s):
, Founder & Principal Consultant, Evenly Distributed LLC
, Digital Initiatives Manager, Palo Alto City Library
, Lecturer, School of Information, San Jose State University
Description: Libraries are just beginning to explore blockchain, the technology behind cryptocurrencies such as Bitcoin. But the opportunities for libraries go beyond digital money. Blockchain is being explored as the backbone of a more free and open internet, as well as a means for authentication and for privacy and security. This mini-workshop discusses the possibilities for blockchain technology, including smart contracts, illustrates various ways the technology is being used today, and explores how libraries might apply blockchain to deal with intellectual property, scholarly publishing, and copying as well as managing users, ensuring patron privacy, expanding collections beyond our walls, and even helping to build the internet of the future. It shares research being done at San Jose State University along with their top picks for using this technology in and for libraries.

3:45 PM
Content Management & Industry
Length: 30 Minutes
Tech Tools
Length: 45 Minutes
Speaker(s):
, Teen Librarian, Durham County Library
, Library Consultant, Technology & Innovation, Utah State Library Division
Description: Hill discusses iThink Tech Savvy, an interactive exploration technology application workshop that provides librarians, teachers, and educators with information about the latest free and cost-friendly apps like Photomath, Evernote, StudyBlue, and various others. These apps can be useful in the classroom, library, for fun, or as assistance to teens and tweens for homework and assignments. Vincent, a former computer teacher, shares tips for teaching tech to others. Bring your tablets, iPads, or phone to join this interactive learning session.

Marketing & Engaging Communities
Length: 45 Minutes
Speaker(s):
, Retired Regional Engagement Specialist/Diplomat, Department of State
Description: Get an overview on how the Worldwide American Libraries of the 1990s transformed to the current, vibrant, 650-plus American Spaces (AS) in 141 countries and delighted nearly 58 million visitors in 2017. Through the sharing of Bhatnagar’s personal work in 27 countries managing 125 AS, learn what it took to envision, develop, and execute outcome-based programming to engage the strategically determined communities using physical and, more importantly, digital platforms to maximize reach. Citing best practice from a transformed American Space in Kenya, learn how using “digital hub and spoke system,” continuous tracking program outcomes through data analysis, utilizing customer survey methodologies, and focus group feedbacks resulted in improved quality, quantity, and visibility of AS programs, leading to a recorded 430% rise in the number of programs in 2016, with visitor count in other AS across Kenya tripling.

Management & Metrics
Length: 45 Minutes
Speaker(s):
, Maxine Bleiweis & Associates
, Outreach & Reference Librarian, University of the District of Columbia
Description: Is the pool drying up just when you need to hire the best? Need some tips on hiring the best even when they aren’t applying for the job? When is the last time you overhauled your hiring process? Is your applicant pool diminishing while your needs are expanding? Join this session to ponder why that is, come up with a game plan for rethinking your approach, and leave with a list of action steps from recruitment to interview techniques to on-boarding. Also consider your job description and the phrase “and other duties as assigned,” which can be seen as an opportunity, not a burden. Kowalski discusses how to best use the flexibility of your position to both help your institution and your own career, how to develop passion projects, grow your skill set, and explore opportunities beyond your job description while maintaining productivity and standards.

Smart Communities & Blockchain
Length: 45 Minutes
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